About Our Custom Solutions Group (PDF)

In an effort to better serve our customers, the Technical Services team has changed its name to the Custom Solutions Group. We’re the same team of professionals you’ve worked with in the past; our new name simply makes it easier to get to the right people for your custom programming needs.

Our Custom Solutions Group at ZOLL Data Systems, Inc. is a team of professionals who can help you meet complex business needs. Our services span all aspects of system design and development for functional requirements that go beyond the current feature set of ZOLL Data Systems products or bridge the gap between ZOLL Data Systems products and external systems. Our quality software and innovative technological solutions are based on our extensive experience in systems integration, report writing and custom programming. The Custom Solutions Group at ZOLL Data Systems offers you unique advantages, including:

• Unmatched proficiency building custom applications using the ZOLL Data Systems Application Programming Interface (ZAPI).
• Access to the core design and development assets on ZOLL Data Systems' R&D staff.
• Access to ZOLL Data Systems' documentation specialists.
• World class ZOLL Data Systems technical support for all projects.
• Our commitment that each project will perform to your expectations.

How can our Custom Solutions Group help?

Our custom design and development helps you optimize your data systems and link your RescueNet^TM system to other useful technologies through projects such as:

• ANI/ALI interface. Automates the import into RescueNet Dispatch^TM of call source information.
• Mobile Data Terminal (MDT) interface. Enables RescueNet Dispatch^TM to communicate with your mobile data application.
• CAD to RescueNet Dispatch^TM interface. Enables real-time inter-CAD communication.
• RescueNet Dispatch^TM to Billing interface. Automates the export of call information to your billing system.
• General Ledger interface. Automates the export of billing data to your accounting system.
• Profit Center Update. Enables easy billing profit center management.
• Custom reports and billing forms. Fulfills the requirements of your unique billing process.
• Custom data entry screens. Provides the ability to capture data unique to your operation.

You can realize benefits to your operation such as:

• More accurate and better quality data
• Reduced staff hours (fewer FTEs).
• Lower response times.
• Better integration with your customers, especially for billing services.
• Faster Billing.
• Better-informed management.
• Improved operational efficiency.

Examples of Projects

• Status Head interface. Links RescueNet Dispatch^TM to your in-vehicle data terminals.
• Map zones. Customized graphical zone definition.
• Custom reports. Client specific report development.
• First Responder Request. Real-time notification to first responders.
• Microsoft® MapPoint® interface. Mapping and routing functionality for mobile units.
• EMSystem.com interface. Automates facility diversion tracking in RescueNet Dispatch^TM.
• Profit Center Auto-Assign utility. Automates profit center assignment based on location information.
• Check Writer. Automates refund check printing and credit posting.
• Barcode utility. Provides efficient barcode scanning to your billing staff.
• Document scanning. Enables easy records consolidation via attaching scanned documents to trip data.

Using the Custom Solutions Group

If you would like to pursue such options, please contact our corporate offices at (303)801-0000, press 0, and ask for the Custom Solutions Group.

You can also contact us by e-mail at CustomSolutions@ZOLLData.com

A representative from the Custom Solutions Group will discuss your requirements with you, and prepare an estimate and a statement of work. Once you approve these items, work can begin on your project, and we will invoice you as required. The Custom Solutions Group charges by the hour at $180 per hour. Phone assistance will be billed in quarter-hour segments. We have priced these services below the industry average in an attempt to provide truly world-class service and value.