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ZOLLPulse Blog

Insights for Data-Driven EMS

Tim Nowak | Nov 13, 2019

Response Times: We Did it to Ourselves (And Now We Need to Change It)!

What response times can tell us (if we gather the data accurately) (5 min read) Nine minutes or less, 90% of the time – or ...

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Daniel Pedersen | Nov 6, 2019

Achieving Revenue (Tri)Cycle; Not (Uni)Cycle

(3 min read) When people hear the phrase “revenue cycle,” words like "billing," "collections," and "payment" typically come to mind. While ...

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Maggie Adams | Oct 31, 2019

Accounts Receivable (A/R) Management: Working With Patients & Third-Party Payers

(7 min read) The most common question I get is, “why does our A/R keep growing?” Problems with unpaid claims, denied services, and growing ...

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Tim Nowak | Oct 29, 2019

Train Your New Gal (and Old Guy) on Documentation

(5 Min Read) Let's face it, a one hour of discussion about threatening lawsuits or a courtroom credibility shredding during someone's ...

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Logan Sullivan | Oct 22, 2019

5 Ways to Empower Millennials in the EMS Workforce

(6 min read) Co-Written by Logan Sullivan and Rabecca Sembrat We continue to see research showing that

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Amanda Stark | Oct 16, 2019

How Using Dispatch Protocols Can Avoid Revenue Loss and Compliance Risk

(4 min read) Dispatch is an area that seems to generate a lot of misunderstandings and confusion, especially as it relates to Medicare ...

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Amanda Stark | Oct 9, 2019

Using Audit Results and Your Data to Improve Compliance

Audits sometimes get the reputation of being a bad thing or a dirty word.  But an audit, whether you’re doing it yourself, hiring ...

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Brittany Frater | Sep 25, 2019

EMS and Fire: Unique Challenges and Solutions

How Chris Davison of Tucson Fire tackles challenges and optimizes for efficiency (6 min read) Chris Davison ...

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Justin Eberly | Aug 29, 2019

Risk Management: Beyond ‘Checking the Box’

(4 min read) EMS workers carry heavy responsibility time and time again—on a daily basis. Every mile of

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Mark Bober | Aug 14, 2019

The EMS Provider Wellness Puzzle

Fitting the pieces together for an overall picture of health (7 min read) Over the past few years, the focus of EMS ...

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Reggie Yancey | Jul 30, 2019

Automate these processes to save yourself time in EMS

(4 min read) He fires the flaming arrow into the void of darkness inside the cave before him. Hercules was not generally considered a weak ...

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Christopher Kelly | Jul 25, 2019

ePCR Can Make or Break You

(4 min read) At this year’s ZOLL Summit conference, I presented a session on the pros and cons of e-pcr systems. This session covered ...

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Ryan Stark | Jul 23, 2019

Lessons from EMS HIPAA Audits: 5 Violations We See at (Almost) Every Agency

(5 min read) Our firm has been doing on-site HIPAA audits for over 15 years now and one of the most popular questions we get is: “What ...

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Roger Smith | Jul 18, 2019

Changing EMS Leadership into Lionship

(6 min read) Take a moment and reflect on two very fundamental questions you should ask yourself as a leader in EMS.  First, why did ...

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Chris Cebollero | Jul 16, 2019

Defining and enforcing accountability in EMS

(6 min read) A few months back I was assisting an organization in their efforts to increase employee engagement and satisfaction. A dirty ...

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