ZOLLPulse Blog

Insights for Data-Driven EMS

Josh Weiss | Apr 17, 2018

How to Manage a Media Crisis – Part 4: External Communications with Reporters & the Public

In some ways, talking to patients, agency partners and the public through the media is the easiest part of a crisis. It’s also one of the ...

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Josh Weiss | Apr 3, 2018

How to Manage a Media Crisis – Part 3: Communicating with Impacted Patients & Partner Agencies

The hardest and most important communications you have to handle during a crisis is to set the right tone and be responsive when sharing ...

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Lindsay Alexander | Mar 29, 2018

March Roundup: Make EMS Billing Easier, Learn to Manage a Media Crisis, Improve Operational Efficiency & More!

Perhaps you spent your free time diving into March Madness instead of keeping up on the latest on the ZOLL Pulse Blog. That’s OK. We’ve got ...

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Josh Weiss | Mar 20, 2018

How to Manage a Media Crisis – Part 2: Communicate to Your Staff

In Part 1 of this four-part series we ...

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Josh Weiss | Mar 6, 2018

How to Manage a Media Crisis – Part 1: Simplify & Clarify Your Message

Ready. Fire. Aim. That’s how too many EMS agencies handle a crisis. They respond before they know what their message is, and they end up ...

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Josh Weiss | Aug 1, 2017

5 Ways to Turn Your ZOLL Purchase into a Feel Good News Story

So your agency just spent a lot of money purchasing new equipment to go on the ambulance. Why not put a bow on it and throw a party? ...

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Josh Weiss | Mar 9, 2017

How Agency PIOs, Spokespeople Can Put a Positive Spin on a Negative Story

As public-safety and EMS agencies, we get asked tough questions all the time. But some of the toughest questions come from reporters that ...

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