Proactive vs Reactive: Using Teachable Moments to Change Driver Behavior

Description:

Sometimes there is an “A-ha! Moment” that leads to EMS organizations making the decision to invest in their organization’s culture of safety. For Robert Wood Johnson University Hospital – Mobile Health Service (RWJ), they used past experience to make a conscious effort not to wait for one of those moments to act. They wanted to invest in safety now; so they actively pursued a pro-active feedback system. Why? A reactive system would miss the opportunity for teachable moments such as correcting velocity, g force, etc.

In this 30-minute webinar, you’ll learn how the following four pillars as the base of their strategy to achieve a culture of safety led to RWJ’s decision to implement Road Safety:

• Provider safety
• Patient satisfaction
• Fiscal responsibility
• Equal treatment