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2018 ZOLL Pulse Award Winners

Each year, ZOLL recognizes EMS professionals who strive to use data solutions to improve patient, financial and operational outcomes. These individuals save their organizations money, time and resources, which enable their teams to save more lives within their communities.

Ed Wilson - Clinical Technical Coordinator

Pinellas County EMS Authority - Sunstar Paramedics

“I love playing at the crossroads of patient care and technology because it is such a rich intersection… rich in terms of making us not only more efficient operationally, but also rich in in terms of supporting providers in the main mission… taking great care of patients.”

Holly Boland - Billing & Follow Up Rep II

Mayo Clinical Transport

Holly studied ICD-10 code books inside and out to get a complete understanding of invalid codes and where there are conflicts in the system. The knowledge she gained by becoming self-educated in ICD-10 codes, and by attending ZOLL SUMMIT, helped her identified several claims that were likely to be rejected prior to submission, ultimately increasing the agency’s bottom line.

Kat Probst - Director of Program Developement Quality Assurance

Adair County Ambulance District

“It has always been my belief that with high-quality patient care standards and efficient systems we could create an excellent organization. With dedication, hard work and an excellent team, we have been able to use integrated software systems to improve delivery of patient care, increase revenue and ensure compliance. In the current face of decreased reimbursement, use of such integrated efficient systems is imperative for survival.”

Michael Chmielewski - Deputy Executive Director

Commonwealth Health EMS

“We are capable of running our Dispatch Center with more appropriate equipment than previously. We have been able to handle an ever increasing call volume with more efficiency. Because the total integration of our radio system and telephone system, we are able to function much like a 911 PSAP.”

Jay Cooper - Director of Ancillary Services

Mobile Medical Transport

“I have always looked at data as useless, unless it can be turned into usable information that either drives change or confirms current practice. We have a long way to go in EMS data collection and transforming it into usable information. We all want to prove what we are doing in the clinical world, and the system administration world is improving the lives of our communities as a whole. Tying outcome information back to our information is the next leg of the loop that will take us to the change and confirmation level. Only then will we be able to really achieve our mission: To provide our communities with unrivaled access to medical care. Working with ZOLL as our strategic partner to close this loop is a key part of our plan to achieve this mission.”

Leonard Callier - Deputy Executive Director

South Texas Emergency Care Foundation

Leonard Callier, along with a team from STEC, was able to significantly reduce preventable crashes after the installation of Road Safety. Today, the organization is enjoying a zero-crash rate (other than one minor fender bender) since the devices were installed.

Mark Krzan - Dispatcher, QA Coordinator, Radio Specialist

Commonwealth Health EMS

“We are capable of running our Dispatch Center with more appropriate equipment than previously. We have been able to handle an ever increasing call volume with more efficiency. Because the total integration of our radio system and telephone system, we are able to function much like a 911 PSAP.”

Shane Cook - Quality Improvement Nurse

Los Angeles County Fire Department

"Collecting the data on how well our department manages patients in cardiac arrest has allowed us to significantly improve how effectively and efficiently our patients are managed, which has led to some pretty amazing outcomes. In the medical community there is nothing more powerful than being able to save the life of a human being. An efficiently lead EMS agency can better accomplish this goal of saving lives.”

Greg Ortman & Jason Burbrink - Firefighter/Paramedic-EMTs

Miami Township Fire and EMS

“As a smaller publicly funded provider of EMS, we rely on local tax support. The efficiency of ZOLL software has streamlined our QA/QI process, which allows a faster transition to reimbursement billing for transports. Additionally, instant and easy online access to EMS data gives our department the ability to make changes to medical protocols that have a direct, positive impact on patient care.”

Nicola Little - Service Quality & Patient Safety Officer

Winnipeg Fire Paramedic Service

“In my experience, the most efficient way to accomplish patient centered quality improvement is to establish a reporting system that frontline providers feel safe to use. Patient Safety Event reporting, combined with conscientious investigation has proven to be a fantastic window into our system. If you can supplement reporting information with ePCR data surveillance or data analysis, the insight into your system’s performance is even more powerful. Once you have meaningful information about gaps in your system, applying S.M.A.R.T (specific measurable achievable relevant and time bound) criteria to improvement ideas can help you focus limited resources on initiatives with the greatest potential to be successful.”

Raymond Proa - Firefighter/Paramedic & EMS Coordinator

Fort Mojave Mesa Fire Department

“My personal crew has more than 50 years of combined paramedic experience. I basically took what they knew of cardiac arrest and threw it in the trash. Remember, these changes don't occur overnight. It's the equivalent of moving a huge pile of dirt. Somedays you only move a spoonful. Some days you move a truck load. As long as you’re moving it, that’s all that counts. I can't think of any fire department that should be able to look their citizens in the face and tell them they are comfortable meeting the minimum standard in cardiac arrest.”

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