---
title: Patient Charting To Improve Billing Performance and Reimbursement
description: Discover how accurate ePCR documentation and pre-billing QA can boost EMS compliance, prevent denials, and maximize revenue in our webinar.
---

[![zoll-logo-605-x-605-1](https://www.zolldata.com/hs-fs/hubfs/Landing%20Pages/zoll-logo-605-x-605-1.png?width=115&height=36&name=zoll-logo-605-x-605-1.png "zoll-logo-605-x-605-1")](https://www.zolldata.com/)

[Community Login](https://zoll.force.com/data)

 Webinar

![ZOLL-webinar-Pinnacle-web-landing-v4](https://www.zolldata.com/hs-fs/hubfs/Landing%20Pages/ZOLL-webinar-Pinnacle-web-landing-v4.jpg?width=560&height=294&name=ZOLL-webinar-Pinnacle-web-landing-v4.jpg)

Electronic patient care reports (ePCRs) should paint a vivid picture; if it is not documented, it didn’t happen! Documentation is the key to billing the correct levels of service (BLS or ALS) and supporting medical necessity, which in turn creates more revenue for EMS agencies.

Aligning charting with billing is essential for compliance, preventing claim rejections and denials, and for receiving timely, maximum allowable reimbursement. In this webinar, ZOLL® ePCR and billing experts, Justin Cooley and Steve Sweeney, discuss establishing expectations for charting, getting clinician buy-in, and identifying the data points that are essential for billing success.

Watch the webinar to learn how to:

- Identify essential data points necessary for compliance and revenue integrity
- Apply data validation techniques in ePCR software to ensure accurate and complete documentation
- Recognize the importance of pre-billing quality assurance in achieving first-pass billing success
- Explain the role of pre-billing quality assurance in optimizing revenue cycle management processes

### Watch Now

## Meet the Speakers

![Steve Sweeney 2025](https://www.zolldata.com/hs-fs/hubfs/Events/Webinars/Headshots/Steve%20Sweeney%202025.jpg?width=252&height=252&name=Steve%20Sweeney%202025.jpg)

Steve Sweeney

Clinical and Business Consultant  
 ZOLL

Steve Sweeney, Clinical and Business Consultant for ZOLL, joined the ZOLL team in 2022 as an EMS & Fire Business Consultant, bringing along a 25-year history of working in both industries in Florida. He spent 12 years in the fire service as a firefighter, while also working as an EMT and later as a Lead Crew Chief Paramedic for a high-volume agency that averaged 45,000 annual transports. Steve’s years of experience in the EMS and fire industry, as well as in RCM, allow him to make sure customers are not only utilizing products efficiently, but also help identify opportunities for improvement to meet and exceed industry KPIs.

![Justin Cooley](https://www.zolldata.com/hs-fs/hubfs/Justin%20Cooley.jpg?width=592&height=568&name=Justin%20Cooley.jpg)

Justin Cooley

Implementation Consultant  
ZOLL

Justin Cooley is a ZOLL Implementation Consultant with over 20 years of experience in EMS and Fire Services. He has a Bachelor of Science in EMS from Creighton University. Justin is also a Captain and Paramedic with the Omaha Fire Department.

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