MedTrust has grown to a fleet of 50 ambulance and wheelchair/ambulatory vehicles. Early next year they will be adding an additional 20 vehicles and currently in the process of growing their team by another 60 full-time staff for a total of 230 team members. More than 20 facilities and organizations in the Lowcountry and Grand Strand have entrusted their patients to MedTrust and to date, they have responded to more than 17,500 requests for transport. MedTrust supports many community organizations as well as provides onsite and mobile medical support for local professional and college athletic events. With an office in Murrells Inlet, MedTrust is poised to expand along the coast and has been serving Georgetown County facilities and their patients since 2014.
MedTrust’s major challenge was growing their business without increasing head count. As a company, they were struggling with an outdated business model where their billers were spending far too much time on individual claims. Because of their workload, there was a higher probability of error. Their process lacked transparency, which was difficult for upper management. A general lack of efficiency in billing made it impossible to optimize their existing resources or take more calls.
Using RescueNet Billing Pro, MedTrust found their billers could spend 12 minutes less per claim. By being able to use one screen for running services such as Insurance Discovery and Self-Pay Analyzer rather than going out to the internet and making calls to facilities and patients, their small billing team was able to become much more efficient, and now processes over 4,200 claims a month. Corey Martin, Director of Innovative Practices, said “We hardly have any returned mail anymore, prior to using Billing Pro we had 8 to 10 a day!” Another bonus? Billing Pro has helped them grow their business over 300%!
Before joining ZOLL, MedTrust’s DSO (the time a trip is run to collection) averaged 240 days. After signing up for RescueNet Billing, it was reduced to 220 days, and Billing Pro brought it down significantly further to 92 days. Martin said, “Billing Pro saves us time and money, and decreases the number of phone calls our department fields.”
Additional benefits include:
- A 61% decrease in DSO
- Finding the right payer the first time, 70% of the time
- Denied claims are down 18% • Patients are happy and get their claims sooner
- Tons of analytical data that helps us adjust our staffing plans and maximize efficiency
“Billing pro fixes your revenue management – it finds revenue that you didn’t have,” Martin said. “I don’t know why anyone wouldn’t implement it. It increases revenue and that allows you to give back to your patients and your employees.”