Black Book Research Ranks ZOLL Billing the #1 Insurance Discovery Solution
Nov 14, 2024
1 min read
ZOLL® Data Systems has received top honors in Black Book’s annual Finance and Revenue Cycle Management survey for the second year in a row....
How Hospitals Can Improve Patient Throughput, Streamline Discharge, and Prevent Readmissions
Nov 13, 2024
1 min read
An estimated 25-30% of total healthcare spend in the U.S. can be traced to inefficient patient throughput, delayed access to treatment,...
How an Air Medical Transport Company Broke Net Cash Collection Records With RCM Optimization Tools
Nov 12, 2024
1 min read
When Classic Air Medical (Classic Air) looked to upgrade their billing software, they had two goals in mind: 1) restructure the billing...
How To Stop the Surge in Self-pay Write-offs by Finding Hidden Coverage You Can Bill Today
Nov 6, 2024
1 min read
For years, healthcare providers have witnessed explosive growth in the number of patients who are self-paying or on high-deductible health...
What To Know About Insurance Eligibility, Discovery, and Verification
Oct 29, 2024
1 min read
The healthcare industry is rife with insider acronyms and language. Take, for example, the terminology used to describe various processes...
How Practice Management Companies Can Use RCM Optimization Tools To Help Customers Get Paid Faster
Oct 11, 2024
1 min read
As payment models shift, and the healthcare industry becomes increasingly complex, efficient revenue cycle management (RCM) practices are...
Air and Ground RCM Vendor Slashed Self-pay Volume and Increased Revenue With RCM Optimization Technology
Oct 4, 2024
1 min read
Before Golden Hour® began using ZOLL AR Boost®, their workflows consisted of manual efforts to verify patient demographics and insurance...
Fire Departments Can Win More Grant Funding: Here’s How
Sep 27, 2024
1 min read
Competition, stress, and resources — these three words most likely come to mind when fire departments think about writing proposals to...
What To Consider When Making the Transition From On-premises to Cloud-based EMS Software
Sep 16, 2024
1 min read
For emergency medical service (EMS) organizations, making the jump from on-premises software to cloud-based software comes with a lot of...
5 Things Fire Departments Need To Know About the NFIRS to NERIS Transition
Aug 16, 2024
2 min read
The U.S. Fire Administration (USFA) has recently led the development and launch of a beta version of the new interoperable fire information...
Black Book Research Ranks ZOLL® AR Boost® as the #1 2024 Insurance Discovery Solution
Aug 6, 2024
1 min read
ZOLL® Data Systems has received top honors in Black Book’s annual Finance and Revenue Cycle Management survey for the second year in a row....
Why Chase Self-pay When You Can Find and Bill Active Coverage With Help From Automated Eligibility Tools?
Jul 16, 2024
1 min read
For years, healthcare providers have witnessed explosive growth in the number of patients who are self-pay or on high-deductible health...
How To Use Automated RCM Tools and Healthcare Market Intelligence To Power Reimbursement
Jun 26, 2024
1 min read
In the hectic moments on scene, common obstacles arise that affect an EMS organization’s revenue cycle management (RCM) process. Some...
Using Statistical Analysis to Drive EMS Performance Improvement
Jun 21, 2024
4 min read
You can’t manage what you don’t measure. This is true for all organizations, but the stakes are higher for EMS agencies, whose decisions...
You Can Protect Revenue Integrity: Tips for Ground and Air Ambulance Billers Navigating Medicare
Jun 11, 2024
2 min read
Medicare can cause a lot of headaches for air and ground emergency medical service (EMS) billers. What should, in theory, be a...
How EMS Teams Can Reduce the Cognitive Workload Within the Pediatric Chain of Survival
May 17, 2024
1 min read
Emergency medical service (EMS) providers play a huge role in the chain of survival for pediatric patient outcomes. Approximately 1.14...
The Time is Now: Prevent Bad Debt With Automated Deductible Monitoring and Right-day Billing
May 8, 2024
1 min read
High-deductible insurance plans are continuing to grow in number, and patients often don’t meet their annual deductibles until much later...
Simple Steps Make All the Difference for Optimizing ePCRs for Billing
May 3, 2024
1 min read
It’s not a rare occurrence for patient care documentation to have many holes, inaccuracies, and deficiencies that make submitting clean...
Supporting Better Operational and Financial Performance With EMS-Hospital Collaboration
Apr 19, 2024
1 min read
A significant portion of healthcare spend can be traced to inefficient patient throughput, delayed access to treatment, and excess length...
How Fire and Battalion Chiefs Can Get the Data They Need for Funding, Staffing, and Safety
Apr 9, 2024
4 min read
Almost every fire department relies on some sort of software to collect data and file with the National Fire Incident Reporting System...
Rescue Squad Adopts an Intuitive CAD Solution To Ramp up Dispatch and Improve Data Visualization
Apr 3, 2024
1 min read
Princeton Rescue Squad (Princeton) was struggling with their complex, pen-and-paper process for dispatch. The manual method made data...
How EMS Agencies Can Streamline the Prior Authorization Process To Protect Revenue and Reduce Burnout
Mar 12, 2024
3 min read
The prior authorization (PA) process emergency medical service (EMS) providers endure is a story of unintended consequences. Created as a...
Make This the Year You Optimize Accounts Receivable and Capture Maximum Revenue
Feb 20, 2024
1 min read
A new year means new opportunities to set goals, reevaluate current workflows, and make the necessary changes to enhance your accounts...
Healthcare RCM Platform Delivers 10% More Collections for Customer Using Real-time Insurance Discovery
Jan 31, 2024
1 min read
Inovalon, a provider of cloud-based healthcare clinical and economic solutions, wanted to help their collections agency customer (serving...
EMS-to-Hospital Handoffs Can Be a More Streamlined Experience
Jan 25, 2024
1 min read
The transfer of care from emergency medical service (EMS) to the hospital emergency departments (ED) is often a chaotic process.i Some of...
Your Agency Isn’t Getting Paid: Here’s What You Can Do
Jan 23, 2024
1 min read
You might be surprised at how many billing challenges are common for every agency. Issues that cause payment delays or denials are the same...
5 Ways to Achieve Revenue Integrity and Avoid Payment Delays
Jan 5, 2024
2 min read
Revenue integrity is the goal of every billing department. If an agency can achieve this goal, its documentation will stand up to the...
Providers: Take Back Power During Payer Contract Negotiations
Dec 19, 2023
1 min read
Covering reimbursement rates, medical necessity, credentialing, and prior authorization (PA), payer-provider contracts are key to emergency...
Meet the New ZOLL Dispatch and ZOLL Respond CAD Solution
Dec 14, 2023
1 min read
When seconds count, it’s imperative that call takers and dispatchers have the right tools in place to get the optimal level of care out to...
Providers Can Even the Playing Field During Open Negotiations – Here’s How
Nov 28, 2023
1 min read
Emergency medical service (EMS) providers are facing ongoing challenges when it comes to receiving the maximum reimbursement rate from...
E-Care Uses Full Cloud-based EMS Solution Suite to Streamline Operations
Nov 15, 2023
1 min read
Based in Key Largo, Florida, E-Care Ambulance (E-Care) launched as a small, but fast-growing service offering BLS, ALS, and critical care...
Data Interoperability Drives Better Coordination of Care in Emergent Patient Transitions
Nov 13, 2023
1 min read
Everything that happens in an ambulance has a huge impact on what happens to a patient in a hospital. Unfortunately, handoffs between...
Proactive EMS-Hospital Communication Better Prepares Providers for Faster, Safer Care
Nov 8, 2023
1 min read
The data obtained by emergency medical technicians (EMTs) on-scene sometimes is not translated into optimal hospital care during handoffs....
News Alert: ZOLL Claims Clarity Data Service for Healthcare Providers Delivers Claims Data To Foster Market Transparency and Support Data-driven Negotiation and Decision Making
Oct 30, 2023
1 min read
Healthcare reimbursement practices are under scrutiny, and payment levels are declining for providers from emergency medical services (EMS)...
Collect More Revenue Faster: The Pivotal Role of Clear, Concise, and Complete Documentation
Oct 17, 2023
1 min read
Electronic patient care reports (ePCRs) should paint a vivid picture; if it is not documented, it didn’t happen! Documentation is the key...
Gain More Confidence and a Stronger Position During Open Negotiations and IDR
Oct 10, 2023
1 min read
Since the No Surprises Act (NSA) has gone into effect, emergency medicine (EM) physicians and emergency medical service (EMS) air ambulance...
News Alert: Cloud-based, Integrated CAD Solution Helps EMS Dispatchers Respond Faster and Make Data-driven Decisions
Sep 22, 2023
2 min read
Continuing its mission to design software and data solutions that help EMS agencies improve performance from dispatch to discharge, ZOLL®...
How One EMS Agency Cut Expenses and Improved Compliance While Spending 10% Less Time on PCRs
Sep 18, 2023
1 min read
Monroe Ambulance’s (Monroe) providers often had challenges surrounding their patient care reports (PCRs) and wanted a morestreamlinedway to...
How the Prior Authorization Process Tests Patients, Providers, and Profits
Aug 30, 2023
1 min read
The prior authorization (PA) process was created as a utilization management tool for insurance companies and patients. However, it has...
How Multi-company Billing Creates a New Revenue Path for EMS Agencies
Aug 2, 2023
3 min read
For smaller EMS agencies, difficulties with billing can have a multi-faceted effect on all areas of business. Small agencies may be dealing...
How Bi-directional Data Exchange Delivers Insights That Improve the Continuum of Care
Jul 25, 2023
2 min read
Access to comprehensive patient data throughout the continuum of care is a major interest for multiple stakeholders. Emergency department...
Mayo Clinic Ambulance Leverages Data From an Integrated Solution Suite to Improve Patient Care — ZOLL Pulse Award Winner
Jun 29, 2023
1 min read
Mayo Clinic Ambulance (Mayo Clinic) pursued an integrated platform that would allow them to advance patient care, medicine, and service,...
St. Luke’s Emergency & Transport Services Increases Staff Productivity and Boosts Morale with Integrated Solution Suite — ZOLL Pulse Award Winner
Jun 28, 2023
1 min read
St. Luke’s Emergency & Transport Services (SLETS) needed to meet a demand of 25,000 yearly patients accounting for 5,000 transport requests...
Virtua Improves Response Time, Reduces Spend, and Grows Their Health System — ZOLL Pulse Award Winner
Jun 27, 2023
1 min read
With two separate, siloed counties to manage, Virtua Health Patient Logistics (Virtua) found an opportunity to better control its data and...
JFK EMS Cultivates a Culture of Quality Care Through Seamless Feedback — ZOLL Pulse Award Winner
Jun 26, 2023
1 min read
JFK University Medical Center (JFK EMS) needed a patient documentation software solution to better support their QA/QI processes. With a...
Improve EMS Patient Satisfaction and Self-pay Balance Collections by Using a Modern Payment Platform
May 31, 2023
3 min read
Patient satisfaction is a difficult puzzle for EMS providers to piece together. Medics are driven by a sincere desire to help people, but...
The Power of Data: How To Effect Positive Changes in Clinical Care
May 19, 2023
2 min read
In a recent ZOLL Data Systems webinar, three clinical managers from the JFK University Medical Center (JFK EMS) in New Jersey shared their...
How Emergency Medicine Providers Can Mitigate Self-Pay Collection Challenges
Apr 26, 2023
1 min read
Across the country, emergency medicine providers are strapped by workforce gaps and swamped by a rising tide of patient visits to the...
Tips for Making Compliance with Medicare Ground Ambulance Data Collection Requirements Easier
Apr 20, 2023
1 min read
With reporting deadlines looming for the Medicare Ground Ambulance Data Collection System (GADCS), it’s of vital importance to understand...
Strategies and Tips for Capturing Optimal EMS Reimbursement
Mar 31, 2023
1 min read
When EMS agencies maximize reimbursement revenue from patient transports, they help keep their organization financially strong so that they...
6 Ways to Power Up Your Clinical, Operational, and Financial Performance at ZOLL Summit 2023
Mar 27, 2023
3 min read
ZOLL® Summit is back this June and is bigger and better than ever. As our largest and longest running educational event of the year, ZOLL...
How a Fire Department Used the New ZOLL emsCharts App to Solve Problems with Charting in the Field
Mar 21, 2023
2 min read
Paper-based charting in the field is still the norm for EMS and Fire medics. Logging into a browser-based ePCR system simply isn’t...
Tips for Managing the Surge of Patients About To Lose Medicaid Coverage
Feb 28, 2023
1 min read
What happens when millions of people lose healthcare coverage in one year? That’s the question healthcare providers are apprehensively...
How Our Agency Turned a COVID Crisis Into an Opportunity To Embrace Remote Dispatching
Feb 21, 2023
4 min read
During the early days of the COVID-19 pandemic, our dispatch team was hit hard with the virus. Five dispatchers tested positive for COVID,...
Mobile Companion App Transforms the Way Medics Chart Patient Care From the Field
Feb 17, 2023
2 min read
ZOLL® Data Systems has unveiled the latest innovation for its flagship, cloud-based ePCR software, ZOLL emsCharts.® A new mobile companion...
Proven Ways EMS Agencies Can Minimize Impact and Maximize Reimbursement From Self-pay Accounts
Jan 27, 2023
2 min read
“Self-pay accounts are leaving EMS agencies “hanging by their fingernails.” So says Maggie Adams, President of EMS Financial Services.It’s...
How To Navigate the 2023 AMA Evaluation and Management Changes Like a Pro
Jan 20, 2023
1 min read
Understanding recent, nuanced changes to American Medical Association (AMA) coding standards will be essential for maintaining financially...
Should Your Agency Bring EMS Billing In-house?
Jan 16, 2023
2 min read
Is it worth it to bring your EMS billing in-house? Sooner or later, every organization that outsources its billing and collections...
5 Things You Need to Know About NEMSIS v3.5
Jan 11, 2023
2 min read
As the new year begins, most states are preparing to, or already have, released their National EMS Information System (NEMSIS) v3.5...
EDI, AI, Robots, and Machine Learning: Demystifying Healthcare Software Automation
Dec 20, 2022
1 min read
Facing an increasing number and complexity of claims, many healthcare organizations are hoping that software automation can provide billing...
5 Best Practices To Enhance Efficiency and Optimize Reimbursement Under CPT® E/M Coding and Guideline Changes
Dec 16, 2022
3 min read
Along with a new year, January 1 will usher in watershed changes to the American Medical Association’s (AMA) “Current Procedure Terminology...
App Lets You Keep Charting Through the Chaos
Dec 8, 2022
4 min read
Suited for providers’ personal devices, ZOLL® emsCharts® NOW is streamlined for contemporaneous use even when there’s no connection.
Technology Fills the Revenue Cycle Skills Gap and Enhances Financial Performance
Nov 29, 2022
1 min read
Ambulatory surgery centers (ASCs) have had to weather multiple storms in recent years. First, when procedure volume dropped during the...
6 Steps to a Better Patient Experience Through Financial Transparency
Oct 31, 2022
3 min read
When patients receive attention and care on the financial portion of medical care, along with quality patient care, it can reduce stress,...
CAD, Comms Center and ePCR Data Provide Critical Insights Needed to Reform EMS Processes and Protocols
Sep 29, 2022
1 min read
The EMS industry is experiencing unprecedented challenges, including staffing shortages and unsustainable revenue models. Matt Zavadsky,...
3 Ways ASCs Can Speed Up the Prior Authorization Process
Sep 1, 2022
2 min read
The demand for accessible, convenient outpatient procedures is growing. At the same time, ambulatory surgical centers (ASCs) are contending...
Using Data to Understand Pre-pandemic Enrollment Patterns and Protect At-risk Patients During Medicaid Redetermination
Jul 28, 2022
2 min read
When the COVID-19 public health emergency (PHE) expires, it will be a pivotal time for providers, payers, and patients. As state Medicaid...
The Transformational Effects of Charitable Financial Screening For ASCs
Jul 19, 2022
1 min read
Despite staffing shortages and increasing patient volumes, ambulatory surgery centers (ASCs) are still expected to provide high-quality...
Golder Ranch Fire District Increases Collections by 5% and Saves 30 Hours Per Month of Staff Time — ZOLL Pulse Award Winner
Jun 10, 2022
1 min read
Golder Ranch Fire District (GRFD) leadership wanted to ensure that they were maximizing the functionality of RescueNet® Billing software...
City of Allentown EMS Achieves Exceptional Financial Performance and Workflow Efficiency with Move to Cloud-based Billing Software — ZOLL Pulse Award Winner
Jun 9, 2022
1 min read
City of Allentown EMS (Allentown EMS) management had a vision for moving to a cloud-based billing solution to support the growing need to...
UMC EMS Modernizes Crew Communications, Sharpens Response Times, and Reduces Operating Costs — ZOLL Pulse Award Winner
Jun 8, 2022
1 min read
University Medical Center’s (UMC EMS)service area has been steadily growing, and agency leadership recognized the need for a...
TransCare Improves Patient Care and Access to Wellness Services While Reducing Unnecessary 911 Calls — ZOLL Pulse Award Winner
Jun 7, 2022
1 min read
TransCare Medical Transportation Services (TransCare), a division of the Crisis Center of Tampa Bay, has a mission “to ensure that no one...
Mutual Aid EMS Deploys New Integrated Software System to Improve Response Times, Operations, and Compliance — ZOLL Pulse Award Winner
Jun 6, 2022
1 min read
Mutual Aid EMS operates 14 ambulance stations across a 924 square-mile service area. Agency leadership saw tremendous opportunity to...
How Collecting Payment for Inspections is Changing the Fire Industry
May 10, 2022
1 min read
In a recent webinar, Pasco County Fire and Rescue (PCFR) Fire Marshal, Justin Frum, discussed how his team overcame the challenges...
Purpose-Built, Integrated Platforms Are the Future of Telemedicine
Apr 26, 2022
1 min read
Telemedicine is becoming standard practice for many healthcare providers. According to Dr. David Ernst, president of telemedicine innovator...
How Medical Groups Can Tune up Front-end RCM Processes and Capture More Revenue
Apr 22, 2022
2 min read
Medical groups are facing unprecedented cost increases as well as lost revenue that can never be recaptured. While many groups focus on...
Automated Demographic Verification Should Be Every Laboratory’s First Line of Defense Against Revenue Leakage
Apr 12, 2022
1 min read
Many laboratories face financial challenges due to persistent downward pricing pressure, making it essential to capture payment on all...
How To Use AR Optimization and Patient Engagement Technology to Counteract ASC Staffing Shortages
Apr 1, 2022
1 min read
The staffing crisis prompted by COVID-19 is unlikely to be resolved in the foreseeable future. When key positions can’t be filled in a...
Compliance Accreditation and Patient Safety with Pre-hospital Emergency Care
Mar 18, 2022
1 min read
In Emergency Departments (ED) and Intensive Care Units (ICU) in the U.S., more than half of critically ill patients arrive via ambulance....
5 Simple Steps That Help You Avoid Costly Billing Mistakes, Improve Your Bottom Line, and Reduce Patient Anxiety
Mar 3, 2022
4 min read
(7 min read) When providing healthcare services — whether that be in the pre-hospital (EMS) or traditional hospital setting — we are...
Strategies for Reducing Payment Uncertainty With Less Effort and More Satisfaction
Feb 24, 2022
2 min read
In a recent webinar hosted by Healthcare Business Management Association (HBMA), AR optimization expert, Juli Smith, discussed the growing...
Conquering Billing Challenges Early in the Patient Encounter
Feb 23, 2022
1 min read
Healthcare providers are striving to meet rising demand in their communities but are feeling the burden of prior authorization get heavier....
Six Reasons You Can’t Miss ZOLL Summit 2022
Feb 22, 2022
3 min read
ZOLL’s largest educational event of the year, ZOLL Summit, brings hundreds of EMS, Fire, and healthcare professionals from all over the...
Why Rapid Access to EMS Data Is Essential for Excellence in Cardiac Systems of Care
Feb 17, 2022
5 min read
In a cardiac system of care, STEMI-referring hospitals and STEMI-receiving centers rely on accurate, timely communication and coordination...
Demystifying Proper EMS Billing for Hospital Inpatient Transports Part 3: How Much Must the Hospital Pay?
Feb 15, 2022
1 min read
This post is Part Three of a three-part series. View Part One | View Part Two. In part one of this three-part article series, we looked at...
Demystifying Proper EMS Billing for Hospital Inpatient Transports Part 2: Medicare Bundling Rules
Feb 8, 2022
5 min read
This post is Part Two of a three-part series. View Part One |View Part Three. In the previous installment of this three-part article...
Demystifying Proper EMS Billing for Hospital Inpatient Transports Part 1: Who’s the Payer?
Feb 1, 2022
3 min read
This post is Part One of a three-part series. View Part Two |View Part Three One of the areas of ambulance billing that can pose challenges...
Using ZOLL Respond for Effective Communication
Jan 28, 2022
2 min read
Effective communication in emergency medical services provides two-way and real-time capabilities, delivering messages efficiently to and...
Billing Survival Strategies: Medicare Advantage and Medicaid Managed Care
Jan 20, 2022
1 min read
(2 min read) As the demand for Medicare Advantage and Medicaid managed care grows, so do the rules and regulations — which means more...
Short-staffed ASCs Can Ease the Burden of Prior Authorization and Do More With Less
Jan 18, 2022
1 min read
(2 min read) Ambulatory Surgical Centers (ASCs) do an exceptional job of collecting patient deductibles, co-pays, and other patient...
Are You Secure? Cyberattacks and Security Issues for EMS in 2021
Jan 11, 2022
3 min read
The effects of a cyberattack on an EMS agency, software vendor, or third-party billing company can be devastating. In 2021, information is...
How and Why Bringing EMS Billing In-house Could Be Right for You
Jan 4, 2022
1 min read
If you currently outsource your billing and collections functions and are considering bringing them in-house, you’ll want to assess whether...
Progressive Communications Centers Can Improve the Patient Experience and Transform Outdated EMS Economics
Jan 3, 2022
1 min read
(2 min read) The current emergency medical services (EMS) economic model follows a pay-per-transport system. Insurance agencies and...
Using Mobile Devices for Connected Communication Transforms EMS Dispatch
Dec 28, 2021
4 min read
Co-Written by Mike McKevitt, Director, Product Management
Maximize Reimbursement and Minimize Bad Debt With Deductible Monitoring Technology
Dec 22, 2021
2 min read
(3 min read) In recent years, the healthcare industry has seen a rise in high-deductible insurance plans. In 2020 47% of covered workers...
Using Dispatch Protocols To Avoid Revenue Loss and Compliance Risk
Nov 19, 2021
3 min read
(4 min read) Dispatch protocols are critical for complying with Medicare rules and maximizing legitimate reimbursement from the largest...
The Critical Role Communication Centers Play in the EMS Transformation
Nov 9, 2021
6 min read
(9 min read) Once upon a time, in a land far, far away, a communications center worker answered an emergency call from a caller who relayed...
Labs of All Sizes Can Benefit From Employing Revenue-enhancing Best Practices
Nov 8, 2021
1 min read
(2 min read) The COVID-19 lockdown caused a rapid drop-off in routine labs and specialty testing. Even those that were processing COVID...
Complete Patient Documentation Earns More Revenue and Mitigates Liability Risk
Nov 4, 2021
2 min read
(3 min read) During the 2021 ZOLL Summit Series ePCR & Fire event, quality assurance analyst and clinical educator, Jason Haag, spoke about
Lessons Learned From EMS Documentation Legal Case Studies
Nov 2, 2021
3 min read
(4 min read) Emergency Medical Service (EMS) documentation continues to be one of the most vexing challenges for EMS practitioners and...
Custom Reports Inform Your Quality Improvement Initiatives With Data-driven Insight
Oct 19, 2021
3 min read
(5 min read) If you learn to leverage the custom reports function for your ePCR system, you can stay focused on critical issues while...
What Radiology Practices Need To Know About the No Surprises Act
Oct 14, 2021
2 min read
(3 min read) Large, unexpected medical bills are increasingly at the forefront of patients' minds. Surprise billing situations occur when a...
COVID, Competition, and the Cloud Push the Industry Toward EMS 4.0
Sep 14, 2021
4 min read
(6 min read) EMS 3.0 introduced the concept of transforming the Emergency Medical Services industry from emergency response and transport...
Artificial Intelligence, Big Data, and the Potential Revenue Cycle Win for Ambulatory Surgery Centers
Aug 19, 2021
1 min read
(2 min read) Data science made advances toward artificial intelligence (AI) for years, which encouraged scientists to believe the dream of...
The History of NEMSIS 3.5 and How a Data-driven Industry Saves More Lives
Aug 17, 2021
3 min read
The Evolution of NEMSIS, the National EMS Information System (3 min read) The National Highway Traffic Safety Administration (NHTSA) built...
Now Is the Time to Make the Transition to Electronic Charting
Aug 10, 2021
4 min read
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange
Aug 9, 2021
4 min read
Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
NEMT Market Disruption Spells Opportunity for Hospitals and EMS Agencies
Jul 29, 2021
5 min read
(6 min read) Non-emergency medical transport (NEMT) is a growing, multi-billion-dollar industry. According to Frost & Sullivan, the total...
5 Critical Medicare Updates Every EMS Agency Should Know
Jun 30, 2021
3 min read
(5 min read) For many years, EMS agencies and advocacy groups like the American Ambulance Associates (AAA) have been battling for adequate...
Understanding How to Get Paid by the Department of Veterans Affairs for Ambulance Transports
Jun 24, 2021
2 min read
(3 min read) Getting reimbursement for ambulance transport from the U.S. Department of Veterans Affairs (VA) can be challenging. For...
Top 6 Tips for Optimizing EMS Reimbursement, Care Quality, and Staffing
Jun 23, 2021
3 min read
(4 min read) Technology is transforming how the healthcare industry manages revenue, reimbursements. Claims processing is central to any...
Hold for Deductible: Why “Zero Day Billing” Is No Longer the Goal
Jun 18, 2021
2 min read
(3 min read) The lay of the land in EMS billing used to be “Zero Day Billing.” This meant that emergency medical service (EMS) agencies...
How to Demystify Slow Revenue Capture, High Denials, and Too Many Write-offs
Jun 17, 2021
4 min read
(6 min read) Billing for emergency medical services (EMS) is tricky in the best of circumstances. In emergent situations, patients may or...
ZOLL® Pulse Award Winner Helps Tucson Agency Increase Payments by 12%
May 27, 2021
3 min read
(3 min read) The ZOLL Pulse Awards, first launched at the 2017 ZOLL Summit, recognizes professionals who improve operational efficiencies...
Hosted Computing Eases Orderly Transition to SaaS Solutions
May 26, 2021
4 min read
(5 min read) There are many reasons that business applications are moving to the cloud, or Software as a Service (SaaS) model. One of the...
ZOLL® Pulse Award Winner Helps Florida Agency Achieve Higher Levels of Operational Performance
May 21, 2021
3 min read
(5 min read) The ZOLL Pulse Awards, first launched at the 2017 ZOLL Summit, recognizes professionals who improve operational efficiencies...
How To Humanize Data and Empower Every Position in Your EMS Organization
May 20, 2021
4 min read
(6 min read) When was the last time you heard your field-level providers talking about unit hour utilization (UHU), time on task, and other...
Spring Cleaning for Your EMS Billing
May 14, 2021
1 min read
(2 min read) The COVID-19 pandemic has made it more important than ever for EMS agency billers and managers to conduct their annual reviews...
Tools and Strategies to Improve Revenue and Reduce Administrative Burden
May 6, 2021
1 min read
(2 min read) “One overarching thing I think that we are struggling with today as healthcare providers is payment uncertainty. We really...
Are Your Key Performance Indicators Costing You Money? (Part 3)
Apr 29, 2021
4 min read
Co-written by Scott A. Moore, Esq., Principal, Moore EMS Consulting LLC A Critical Look at How Common KPIs Are Being Used (or Misused) by...
Hospitals Can Improve Patient Outcomes by Using HL7 to Transform Collaboration With EMS
Apr 28, 2021
3 min read
In the unfortunate event that you or a loved one is transported by ambulance to a hospital for emergency care, wouldn’t you want the...
The No Surprises Act: Preparing Your Practice for the Coming Challenges and Opportunities
Apr 27, 2021
2 min read
Co-written By Juli Smith, Director, ZOLL Data Systems
Stop Relying on the Patient for Accurate and Timely Payer Information
Apr 22, 2021
2 min read
(3 min read) When it comes to billing and revenue cycle management (RCM) services, as an industry, we have been doing the same things for...
Aggregating COVID-19 Data for a More Holistic View of the Pandemic
Apr 20, 2021
2 min read
(3 min read) In March 2021, Greg Howard, Director of National Interoperability Sales at ZOLL Medical Corporation, and Mario Sanchez, ...
Why Healthcare Is Taking its Business to the Cloud
Apr 15, 2021
5 min read
(7 min read) As consumers, where do you and your families interact with cloud-based software? For many consumers, it started with taxes. ...
Healthcare Credit Checks Benefit Patients and Providers Alike — So What’s the Controversy?
Apr 12, 2021
2 min read
(4 min read) When a patient checks in to see a new healthcare provider, there is the inevitable package of new patient paperwork. Along...
5% of Your Self-pay Patients Likely Have Medicare Coverage
Apr 8, 2021
2 min read
Gaps in demographic and insurance information are commonplace. Patients are often mislabeled as self-pay despite the presence of billable...
Retroactively Discover, Verify, and Bill Medicaid Coverage for Hospital Encounters
Apr 5, 2021
1 min read
(2 min read) In 2019, almost 50% of all insured individuals were insured through employer sponsored plans. The COVID-19 pandemic caused the
Data Analysis Drives Better Decision Making and Increased Revenue
Mar 15, 2021
3 min read
(5 min read) Hospitals, emergency medical services (EMS) agencies, and other healthcare providers need accurate, complete, and reliable...
The Patient’s Financial Experience: Trends, Innovations, and Challenges
Mar 11, 2021
1 min read
Juli Forde, Director of Strategic Partnerships, AR Optimization at ZOLL® Data Systems partnered with Jonathan Wiik, Principal, Healthcare...
5 Timely EMS Billing Tips for Navigating 2021
Feb 23, 2021
4 min read
(7 min read) Have you ever lost your glasses only to find them on top of your head? The habit of putting them there has become so routine,...
Are Your Key Performance Indicators Costing You Money? (Part 2)
Feb 19, 2021
5 min read
Co-written by Scott A. Moore, Esq., Principal, Moore EMS Consulting LLC A Critical Look at How Common KPIs Are Being Used (or Misused) by...
Emotional Strain and Mental Health: Using ePCR Data to Transform the EMS Culture
Jan 28, 2021
4 min read
Long shifts, low pay, and repeated, vicarious traumas are givens for paramedics and other EMS professionals. Enduring the physical and...
Implement These Best Practices for Improving Comms Center Performance
Jan 26, 2021
2 min read
Step into any dispatch communications center, and you’ll witness a familiar buzz of activity which, to the untrained eye, can look like...
How Emergency Medicine Physicians Can Increase Revenue in 2021 With Medicare PFS Cuts Looming
Jan 21, 2021
1 min read
In August 2020, the Centers for Medicare and Medicaid Services (CMS) released the proposed Medicare annual payment rule for 2021. This rule...
Reducing Emergency Department Days Sales Outstanding (DSO) in 2021
Jan 19, 2021
1 min read
In 2020, emergency department volume reductions and an increase in uninsured patients have caused financial ripple effects through the...
The Cash Pay Lie and Other Costly Realities
Jan 15, 2021
1 min read
In an effort to maintain or increase patient volume and reduce collections costs, physician groups increasingly are offering substantial...
Participating in the ET3 Model? Here’s What You Need to Know About NEMSIS Reporting Requirements
Dec 22, 2020
3 min read
With thousands of Emergency Medical Services (EMS) agencies throughout the U.S., there are inevitably hundreds or even thousands of...
How NEMSIS v3.5.0 Can Propel the EMS Industry Forward
Dec 21, 2020
4 min read
New National Data Reporting Elements for Improving Patient Care and Driving Evidence-based Progress in EMS’ Role in the Healthcare Ecosystem
Emergency Medicine is Facing the Imperfect Storm in 2021
Dec 17, 2020
2 min read