--- title: ZOLL Case Study | Mohawk Ambulance | EMS Billing Software description: Mohawk Ambulance Service eliminates delays, expedites claims and achieves 30 percent greater staff efficiency with RescueNet Billing Pro. --- [Login](https://zoll.force.com/data) - [For EMS **](https://www.zolldata.com/ems-software) - [Overview](https://www.zolldata.com/ems-software) - [Dispatch **](https://www.zolldata.com/ems-software/dispatch) - [Overview](https://www.zolldata.com/ems-software/dispatch) - [Patient Care Documentation **](https://www.zolldata.com/ems-software/patient-care-documentation) - [Overview](https://www.zolldata.com/ems-software/patient-care-documentation) - [ePCR](https://www.zolldata.com/ems-software/epcr) - [Medical Devices](https://www.zolldata.com/medical-devices) - [Medical Devices](https://www.zolldata.com/medical-devices) - [For Fire **](https://www.zolldata.com/fire-software) - [Overview](https://www.zolldata.com/fire-software) - [Fire Records Management](https://www.zolldata.com/fire-software/records-management) - [Patient Care Documentation **](https://www.zolldata.com/ems-software/patient-care-documentation) - [Overview](https://www.zolldata.com/ems-software/patient-care-documentation) - [ePCR](https://www.zolldata.com/ems-software/epcr) - [Medical Devices](https://www.zolldata.com/medical-devices) - [Support **](https://www.zolldata.com/customer-support) - [Customer Support](https://www.zolldata.com/customer-support) - [Customer Community](https://www.zolldata.com/customer-community) - [SDK Partner Program](https://www.zolldata.com/sdk-partner-program) - [About Us **](https://www.zolldata.com/about-us) - [Our Company](https://www.zolldata.com/about-us) - [Mission and Values](https://www.zolldata.com/our-mission) - [Careers](https://www.zolldata.com/zoll-data-division-careers-page) - [Leadership](https://www.zolldata.com/executive-leadership-team) - [Other ZOLL Divisions](https://www.zolldata.com/other-zoll-divisions) - [Events](https://www.zolldata.com/calendar-of-events) - [Customer Recognition](https://www.zolldata.com/customer-recognition) - [Blog](https://www.zolldata.com/blog) - [Events **](https://www.zolldata.com/calendar-of-events) - [Basecamps](https://www.zolldata.com/zoll-list-of-basecamp-regional-training-events) - [Crystal Reports Training](https://www.zolldata.com/zoll-crystal-training) - [COVID-19](https://www.zolldata.com/continuous-covid-19-updates) [![Request a Demo](https://no-cache.hubspot.com/cta/default/152170/4a566537-07d1-4433-b26d-c7c557f581a5.png)](https://cta-redirect.hubspot.com/cta/redirect/152170/4a566537-07d1-4433-b26d-c7c557f581a5) [![zoll-logo-605-x-605-1](https://www.zolldata.com/hs-fs/hubfs/Landing%20Pages/zoll-logo-605-x-605-1.png?width=117&height=36&name=zoll-logo-605-x-605-1.png "zoll-logo-605-x-605-1")](https://www.zolldata.com/) - [Support **](https://www.zolldata.com/customer-support) - [Customer Support](https://www.zolldata.com/customer-support) - [Customer Community](https://www.zolldata.com/customer-community) - [About Us **](https://www.zolldata.com/about-us) - [Our Company](https://www.zolldata.com/about-us) - [Mission and Values](https://www.zolldata.com/our-mission) - [Leadership](https://www.zolldata.com/leadership) - [Other ZOLL Divisions](https://www.zolldata.com/other-zoll-divisions) - [Events](https://www.zolldata.com/events) - [Blog](https://www.zolldata.com/blog) [Community Login](https://zoll.force.com/data) [![Request a Demo](https://no-cache.hubspot.com/cta/default/152170/4a566537-07d1-4433-b26d-c7c557f581a5.png)](https://cta-redirect.hubspot.com/cta/redirect/152170/4a566537-07d1-4433-b26d-c7c557f581a5) # **Real-Time Insurance Discovery & Verification Services** Mohawk Ambulance ## Mohawk Ambulance Service Processes Clean Claims Faster Mohawk Ambulance Service eliminates delays, expedites claims and achieves 30 percent greater staff efficiency with RescueNet Billing Pro. ### What Our Customers are Saying 80 percent of our trips are for emergency transports — where patients are unknown, in critical condition or have no identifying information. Finding fast, efficient ways to verify demographics and discover insurance coverage is imperative to optimizing payments.” #### Wendy Becofsky, Business Office Manager | Mohawk Ambulance Service % Greater staff efficiency % Reduction screening Medicare deductibles % Elimination of wait times to discover billable insurance ## Mohawk Ambulance Service Processes Clean Claims Faster Mohawk Ambulance Service eliminates delays, expedites claims and achieves 30 percent greater staff efficiency with RescueNet Billing Pro. [Download Resource Now! ](https://www.zolldata.com/case-study-mohawk-ambulance-ems-billing-software) ## Their Mission Mohawk, the largest privately-owned ambulance service in upstate New York, services six emergency centers, makes 56,000 trips annually and employs a team of more than 250 staff members. Mohawk’s mission is to uphold the highest standard of EMS services with consistent devotion to delivering superior emergency medical care. Billing staff maintain a vigilant watch over the verification, billing and collection functions at Mohawk. Working together with local hospitals and nursing homes, they have fine-tuned many standard checks and balances processes such as verifying coverage and screening deductibles to reduce eligibility-related rejections before claims are submitted to a payer. The verification team also performs insurance discovery for patients without insurance ## The Challenge Mohawk used a combination of third-party solutions for decades to support their revenue cycle. But each application worked independently and in separate silos. Billers searched across several different systems, payor websites and Patient Care Record (PCR) pages to collate all the various demographic and insurance data necessary to submit each claim. Key challenges included: - Too many screens, websites and systems searched by billers to find information and populate a claim  - High number of lag days waiting for verification, deductible screening and insurance discovery  - Inability to find insurance coverage to reduce eligibility-related rejections, convert self-pay accounts and collect revenue from the right source ## The Solution To achieve efficiency goals and renovate Mohawk’s insurance discovery process for patients with no known coverage, the agency ultimately switched to RescueNet Billing Pro because:  - A consolidated view of the electronic patient care report (ePCR) gives billers all of the claims data they need in a single application  - Fully integrated back-end insurance verification and discovery services with front-end ePCR workflow enables real-time searches versus batch-report processing  - Demographic Verifier validates patient data and fills in the blanks for emergency transports ## The Benefits - 30 percent improvement in staff efficiency for insurance verification  - 67 percent less time needed per trip to screen for Medicare deductibles  - 100 percent elimination of wait times to discover billable insurance for self-pay patients ### ZOLL Pulse **Blog** Check out the latest insights for data-driven EMS. [Read Our Blog ](https://www.zolldata.com/blog) ### Ambulance **Billing KPIs** Improve your billing department productivity. [Download the eBook ](https://www.zolldata.com/ambulance-billing-kpis-white-paper) ### Access the **Brochure** Capture more revenue per claim and process clean claims faster to increase ROI. [Download the Brochure ](https://www.zolldata.com/get-clean-claims-out-faster-ems-fire-billing-software) ## [![ZOLL Data](https://www.zolldata.com/hubfs/zoll-logo-main-white.svg "ZOLL Data")](https://www.zolldata.com/) 11802 Ridge Parkway, Suite 400 Broomfield, Colorado 80021 U.S.A. 1.800.474.4489 [Contact Us](https://www.zolldata.com/contact-us) [Customer Community](https://www.zolldata.com/customer-community) [** ](https://twitter.com/zoll_rescuenet) [**](https://www.facebook.com/zoll.emsfire/) [**](https://www.linkedin.com/company/zolldata/) ### [Solutions for EMS](https://www.zolldata.com/ems-software) - [Dispatch](https://www.zolldata.com/ems-software/dispatch) - [Patient Care Documentation](https://www.zolldata.com/ems-software/patient-care-documentation) - [Billing](https://www.zolldata.com/ems-software/billing-solutions) - [Medical Devices](https://www.zolldata.com/medical-devices) ### [Solutions for Fire](https://www.zolldata.com/fire-software) - [Fire Records Management ](https://www.zolldata.com/fire-software/records-management) - [Patient Care Documentation](https://www.zolldata.com/ems-software/patient-care-documentation) - [Medical Devices](https://www.zolldata.com/medical-devices) ### Resources - [Resource Library](https://www.zolldata.com/resource-library) - [Blog](https://www.zolldata.com/blog) ### [Support](https://www.zolldata.com/contact-us) - [Contact](https://www.zolldata.com/contact-us) - [Customer Community](https://www.zolldata.com/customer-community) - [SDK Partner Program](https://www.zolldata.com/sdk-partner-program) - [Update Your Email Preferences](https://www.zolldata.com/update-your-email-preferences) ### [About Us](https://www.zolldata.com/about-us) - [Careers](https://www.zolldata.com/zoll-data-division-careers-page) - [Contact Us](https://www.zolldata.com/contact-us) - [Other ZOLL Divisions](https://www.zolldata.com/other-zoll-divisions) ### [Blog](https://www.zolldata.com/blog) © Copyright 2026 ZOLL Medical Corporation. All Rights Reserved [Privacy Policy](https://www.zolldata.com/privacy-policy) | [Terms of Use](https://www.zolldata.com/terms-of-use) | [Terms and Conditions for Orders](https://www.zolldata.com/legal) ![](https://secure.torn6back.com/216974.png) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "ZOLL Data Systems" }, "dateModified" : "2025-04-14T18:05:12+0000", "datePublished" : "2018-07-11T18:51:29+0000", "description" : "Mohawk Ambulance Service eliminates delays, expedites claims and achieves 30 percent greater staff efficiency with RescueNet Billing Pro.", "headline" : "Case Study - Mohawk Ambulance - RN Billing Pro", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.zolldata.com/hubfs/Landing%20Pages/zoll-logo-605-x-605.png" }, "name" : "ZOLL Data Systems" } } ```