ZOLL EMS Software Customer Support Services is more than a point of contact — it is evidence of our dedication to your success. Our team of 45 U.S.-based experts is available around the clock to provide knowledgeable support for our software and data solutions.
For immediate support, please call 800-663-3911
Our customers are some of the best and brightest in the EMS and healthcare industries. To serve them effectively, we must understand their needs. Our diverse team includes retired and active EMS dispatchers, EMTs, paramedics, firefighters, chiefs, and EMS billing and RCM specialists. Their field insights bring invaluable perspective to our support solutions. Many continue to serve, bridging the gap between practical know-how and technical support. Our team remains at the forefront of industry knowledge, maintaining sharp skills through dedicated training sessions and extensive educational resources.
Our promise to deliver is steadfast. Our team of U.S.-based experts is available around the clock to provide knowledgeable phone support for incident severity level 1 (SEV1) issues, ensuring critical needs are addressed without delay. Our dedicated team is available to provide peace of mind and minimal operational disruption. For immediate support, please call 800-663-3911.
Our regular business hours are from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday, ensuring availability for customers across different time zones. During these hours, we offer multi-channel support through phone, email, web, and our Customer Community. Outside these hours, we provide 24x7 phone support exclusively for SEV1 issues.
