<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=293162&amp;fmt=gif">
ZOLL Pulse Blog: Find out about the latest insights for EMS, Fire, Hospital, and AR Optimization.
Request A Demo
Request a demo to see how ZOLL's solutions can help improve the clinical and operational performance of your business.

Golder Ranch Fire District Increases Collections by 5% and Saves 30 Hours Per Month of Staff Time — ZOLL Pulse Award Winner

ZOLL Data Systems | Jun 10, 2022

Golder Ranch Fire District (GRFD) leadership wanted to ensure that they were maximizing the functionality of RescueNet® Billing software from ZOLL Data Systems. With that in mind, GRFD leadership decided to hire the ZOLL AR Consulting team to conduct an independent audit of their billing processes to help them identify where they could improve staff proficiency and RescueNet Billing system effectiveness. Their investment in their people and processes empowered the billing team to take full advantage of the tools they have and optimize their revenue cycle, regardless of how payer mix or revenue sources evolve.

Top goals for the engagement were to:

  • Increase revenue collection 
  • Increase efficiency in billing 
  • Enhance GRFD team productivity

GRFD Logo Resource PageProactive Audit by ZOLL AR Consulting Services Uncovers Areas
of Opportunity

As part of this consulting assignment, the ZOLL AR consulting team reviewed GRFD’s billing processes and outlined specific areas to improve performance. They also installed, ran, and analyzed reports assessing GRFD’s AR health in advance of on-site visits. Then, the ZOLL AR consulting team conducted a three-day site visit. They deployed strategies that now allow GRFD staff to spot and address problematic accounts receivable trends before they become significant issues.


GRFD Takes Its Billing Performance to a New Level

Highlights of action items completed in this three-week project include: 

    • Improved workflow processes
    • Automated billing reports
    • Reconfigured billing schedules to improve productivity
    • More than 20 new reports installed

GRFD Achieves Significant Improvements That Save Time and Money and Wins a ZOLL Pulse Award

GRFD’s investment proved to be a wise one. As a result of the consulting project, the agency saw significant and immediate increases in revenue, as well as significant savings on the time spent by staff on billing activities. Highlights include: 

  • 5% increase in cash collections
  • 1.5-hour reduction in daily, manual billing tasks (30 hours per month)
  • Projected future benefits resulting from changes implemented to increase efficiency and revenue generation   


GRFD received a 2022 ZOLL Pulse Award on May 10, 2022, at ZOLL Summit. Presented annually, the awards recognize agencies that are committed to improving operational efficiencies, and as a result, driving better clinical and financial outcomes.Pulse Awards LogoTo learn more about how GRFD worked with the ZOLL AR consulting team to fine-tune their billing operations, read the case study.

Related Post

ZOLL Data Systems | Jun 9, 2022
City of Allentown EMS Achieves Exceptional Financial Performance and Workflow Efficiency with Move to Cloud-based Billing Software — ZOLL Pulse Award Winner
City of Allentown EMS (Allentown EMS) management had a vision for moving to a cloud-based billing solution to support the growing need to...
Read More >
ZOLL Data Systems | Jun 8, 2022
UMC EMS Modernizes Crew Communications, Sharpens Response Times, and Reduces Operating Costs — ZOLL Pulse Award Winner
University Medical Center’s (UMC EMS)service area has been steadily growing, and agency leadership recognized the need for a...
Read More >
ZOLL Data Systems | Jun 7, 2022
TransCare Improves Patient Care and Access to Wellness Services While Reducing Unnecessary 911 Calls — ZOLL Pulse Award Winner
TransCare Medical Transportation Services (TransCare), a division of the Crisis Center of Tampa Bay, has a mission “to ensure that no one...
Read More >