EMS billing has run the same way for decades. A claim adjudicates, a paper statement goes out, and the agency waits — 30 to 60 days, sometimes longer. Meanwhile, 84% of patients are already paying their healthcare bills digitally. The tools to close that gap in EMS simply haven’t been accessible.

The manual, paper-first workflow costs more than time. Without a digital engagement layer, agencies have no way to reach patients before a statement arrives, no automated payment posting, and no real-time balance visibility for the patient. When billing staff wants to follow up, the option is a phone call, one of the most time-consuming parts of the job.

That gap was the topic of a recent ZOLL webinar. Thanks to a new integration, digital-first patient statement and payment processing can be handled through a single, seamless billing solution. built inside the ZOLL Billing workflow, and walked through a live demo from claim to payment.

In the webinar, you’ll learn:

• Why EMS agencies lag behind hospitals and physician groups on digital patient billing and payment

• The true collection cost of the paper-first model

• How digital engagement captures more than half of patient payments within the first 30 days — well before a typical paper statement would drop

• How to automate patient statements and track outstanding balances by individual claim

• What a self-serve patient payment experience looks like: balance visibility, automated payment plans, and payment options

• How agencies currently using paper statements can transition to the digital-first model without starting from scratch

Watch the webinar recording, “How To Improve EMS Cash Flow With Frictionless, Integrated Patient Statements and Payments,” to see the integration in action.