Overview Customer satisfaction and dedicated resources to ensure a superior level of customer support is paramount at ZOLL. ZOLL's technical support is brought to you by experienced solution experts who receive ongoing training to stay on top of all aspects of our software. Support can be accessed through the web, via email or fax, or by a direct, toll-free number. Whatever ZOLL's solutions you have, you can be confident that specialized, expert support is available when you need it. At ZOLL, customer support is more than a help file or someone reading you a script. We understand that any issue with your Fire and EMS software can cause a disruption in your business. That’s why members of our support team work hard to quickly and efficiently resolve your issues. And it’s the reason our commitment to your success continues throughout the life of your software. Simply put, we’re with you every step of the way, with the best customer support processes and people found anywhere. When you contact us, the support expert who fields your request will be your single point of contact until your issue is resolved. A significant majority of our support tickets are resolved during the first call. Our customer support representatives can draw upon the resources of our entire company to address your issue, whether it’s a simple configuration question or a significant conflict, we’re there for you. In addition to our staff of Support Technicians, we proudly offer a number of self-support resources including our Knowledge Base, Known Issues, FAQ, Knowledge 911 Video Tip Library, Discussion Forums, and the Customer Resource and Documentation Library, containing product manuals, guides, release notes, etc. for immediate download.