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Troy Hagen is the CEO of Care Ambulance Service in Orange County, California. Care Ambulance provides 911 and non-emergency services to Orange, Los Angeles and Riverside counties and responds to more than 250,000 calls for service each year. Hagen has been involved in EMS since 1989. He started his EMS career at Brookings Ambulance, a hospital-based 911 provider in South Dakota, and then nearly 20 years at Ada County Paramedics in Boise, Idaho. He held many positions at Ada County including Paramedic, Field Supervisor and EMS Director, prior to relocating to southern California.