<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=293162&amp;fmt=gif">
ZOLL Pulse Blog: Find out about the latest insights for EMS, Fire, Hospital, and AR Optimization.
Request A Demo
Request a demo to see how ZOLL's solutions can help improve the clinical and operational performance of your business.

Short-staffed ASCs Can Ease the Burden of Prior Authorization and Do More With Less

ZOLL Data Systems | Jan 18, 2022

(2 min read) Ambulatory Surgical Centers (ASCs) do an exceptional job of collecting patient deductibles, co-pays, and other patient responsibilities due prior to performing procedures. However, their highly manual processes and staffing shortages have ASCs running especially lean.

In addition to ongoing staff shortages, ASCs continue to serve as critical back-up for the COVID-strained hospital system. Staffing frustrations occur when managers and administrators split their time between their primary duties and front-office patient registration activities, such as insurance verification and prior authorization calls to payers, it can take front-office ASC staff four phone calls on average to reach patients and to gather all the required registration data, including insurance policy information.

Accounts receivable (AR) optimization technology can provide real relief to these overburdened, frustrated staff members. Automated solutions for insurance verification and insurance discovery can reduce staff’s administrative burden by up to 30 percent. With the right technology, a staff member can digitally review status of an active claim as well as see when payment is anticipated. There are also automation solutions for prior authorization that streamline previously tedious, manual processes and give ASC staff the bandwidth to focus on the higher-value responsibilities.

Myndshft, a prior authorization automation solution provider reports that, “Depending on the complexity of the prior authorization request, the level of manual work involved, and the requirements stipulated by the payer, a prior authorization can take anywhere from one day to a month to process manually.” The delays and additional burdens caused by manual processes create problems for both patients and providers downstream. These can be avoided with a few best practices.

To learn more best practices for reducing front-end staff burnout and optimize AR, read Short-staffed ASCs Can Ease the Burden of Prior Authorization and Do More With Less in Becker’s ASC Review.

Related Post

ZOLL Data Systems | Sep 1, 2022
3 Ways ASCs Can Speed Up the Prior Authorization Process
The demand for accessible, convenient outpatient procedures is growing. At the same time, ambulatory surgical centers (ASCs) are contending...
Read More >
ZOLL Data Systems | Jul 28, 2022
Using Data to Understand Pre-pandemic Enrollment Patterns and Protect At-risk Patients During Medicaid Redetermination
When the COVID-19 public health emergency (PHE) expires, it will be a pivotal time for providers, payers, and patients. As state Medicaid...
Read More >
ZOLL Data Systems | Jul 19, 2022
The Transformational Effects of Charitable Financial Screening For ASCs
Despite staffing shortages and increasing patient volumes, ambulatory surgery centers (ASCs) are still expected to provide high-quality...
Read More >