Matthew Allred has more than 20 years of experience in EMS, Fire, and 911 sectors. An implementation specialist with ZOLL Data Systems since April 2015, Matthew is highly adept in all stages of new software implementations and end-user instruction. He has a passion for instructing others, and he can easily translate technical terms and concepts into language others can readily grasp and apply. He has instructed thousands of end users in diverse settings, such as the classroom, online, and e-learning. He has certifications from the Association of Public Safety Communications Officials (APCO), National Academy of Emergency Medical Dispatch, and Association of Talent Development (ATD). Matthew volunteers with local EMS and Fire agencies as a paramedic and works to augment training programs where he can.