If you currently outsource your billing and collections functions and are considering bringing them in-house, you’ll want to assess whether a change is right for your organization and define the necessary steps for a successful transition, should you decide to move forward.

If your current billing service isn’t providing industry-standard metrics on a monthly basis, this may be a good time for reassessment. Are reimbursements and invoices paid correctly and on time? Does your account revenue correlate to your volumes? Is your billing service maximizing self-pay collection efforts through automated insurance discovery or retroactive Medicaid finder tools?

Here are two things you can do now to ramp up your EMS billing industry knowledge:

1. Subscribe to emails from the Centers for Medicare & Medicaid Services (CMS). They are a great resource for up-to-date information on state compliance and are typically seen as an industry benchmark for other insurance.
2. Sign yourself or your staff up for billing and coding certifications from the National Academy of Ambulance Compliance (NAAC) and the American Academy of Professional Coders (AAPC).
   
   
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