Rising financial pressure in today’s EMS landscape means agencies must capture every dollar available. Yet one often overlooked driver of revenue loss stems from incomplete or inaccurate patient documentation. Incomplete charts often leave billing teams missing key data, such as patient demographics, history of present illness, and signatures — all of which contribute to claim delays and rejections.

These charting errors don’t just slow down reimbursement; they cause rejections or denials, compliance risks, and unnecessary administrative burden for your team.

Agencies can take the first step to improving patient charting for billing success by establishing clear documentation standards. In a recent webinar, ZOLL® ePCR and billing experts Steve Sweeney and Justin Cooley discussed how to lay the groundwork for charting best practices to better manage your clinicians’ expectations and buy-in.

Readers who missed the live webinar can watch the on-demand recording to learn how to:

• Identify the essential charting data points to capture that lead to more revenue integrity for billing teams
• Apply strategies and best practices, such as data validation, that improve documentation accuracy and completeness
• Implement pre-billing quality assurance (QA) to achieve billing success that meets compliance standards and minimizes costly claim delays

Watch the webinar, “Patient Charting To Improve Billing Performance and Reimbursement,” to discover how accurate ePCR documentation can boost compliance, prevent denials, and maximize revenue for your agency.