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ZOLL® emsCharts®

A Deeper Dive Into ZOLL emsCharts

Additional details on the power and value of ZOLL emsCharts, our cloud-based electronic patient care reporting (ePCR) software solution, are presented below. For an introduction to the solution, see our emsCharts overview page.

Designed with Medics and Agency Staff in Mind

ZOLL emsCharts electronic patient care reporting solution was designed by medics, EMTs, and firefighters and will simplify the way you document care for patient encounters. System administrators can customize system workflows in a way that’s easiest for their staff to collect data, and then they can easily generate customized reports to quickly understand and manage the trends happening in their business.

Allows for Full Customization

ZOLL emsCharts lets you customize patient charting to meet your unique needs. You can hide fields you don’t use, prioritize the most important fields by making them required, and edit your list options.

ZOLL emsCharts helps ensure better compliance with state requirements and billing needs. Create rules-based PCR reviews to make sure your team is focused on managing the issues that matter to you. Automate the distribution of your PCRs so that your information is shared instantly and effortlessly.


Single-click Access to
X Series® and X Series Advanced Clinical Data

Supervisors and clinical quality improvement managers can spend a great deal of time searching for medical device cases based on time stamps. With the ZOLL emsCharts RescueNet® CaseReview link, case files are available with one click right from the electronic patient care record (ePCR). Bypassing tedious searches, QA/QI supervisors can access X Series and X Series Advanced files directly and review the case side by side with the chart. The RescueNet CaseReview link is only available with the ZOLL emsCharts ePCR solution.


Helps Reduce Documentation Time

The customizable interface of this EMS ePCR software improves the quality of your documentation by providing tools to reduce the risk of error and by shortening documentation time. CAD and EKG data can be imported to populate key fields with critical data, helping to eliminate rekeying, manual errors, and wasted time. After you’ve optimized the workflow of the data collection system, PCRs can be completed in as little as 5 to 10 minutes. This rapid turnaround time keeps your team focused on patient care while giving the other stakeholders in the chain of care convenient access to the patient record.


Share Data With Your Network Through ZOLL Care Exchange

Our charting product is configurable with ZOLL Care Exchange (Health Information Exchange) technology, which allows for easy, real-time bi-directional data sharing between the EMS staff and the hospital’s patient care team and electronic medical record (EMR) system. This seamless communication allows the hospital to access the PCR directly from their electronic health record, and your agency can access the hospital’s treatment details, outcomes, and billing information when the patient is discharged. This data not only equips your agency to bill and collect more efficiently, but it also ensures better patient care by analyzing trends and outcomes related to the pre-hospital treatment provided. ZOLL Care Exchange meets all compliance standards required by HIPAA and HITECH.

On-scene Data Capture

Our integrated ZOLL emsCharts NOW mobile companion app lets providers quickly, conveniently, and securely capture critical patient data at the time of contact, using standard mobile devices. Collecting patient data contemporaneously saves time and helps improve the completeness and accuracy of the ePCR. ZOLL emsCharts NOW is purpose-built to perform with robust field functionality on iOS and Android devices. Data is saved locally when no active internet connection is available, so providers can chart confidently and compliantly on scene, without fear of data loss or rework later on.


NEMSIS Compliant

Meet data management requirements and send data to your state automatically. The current version of ZOLL emsCharts is available to organizations in states accepting the latest NEMSIS 3.4 standard data. ZOLL emsCharts also works with multiple versions of NEMSIS simultaneously, so if your organization works in several states, rest assured that ZOLL emsCharts can handle different versions of NEMSIS to ensure compliance.

Powerful Features and Capabilities


  • Robust administration: Easily configure the system to manage administrative tasks and meet your needs, not the other way around. You can customize it as much or as little as you want.
  • Customizable QA review: Configure the system to route completed PCRs based on your rules to efficiently manage quality assurance for your agency. Establish a flow for QA that best fits your organization.

Involvement of the Right Personnel

  • Involve the right people: Grant access to your medical director during the QA process.
  • Filtering: Set up filters that route PCR reviews to the right people and skip those without the need to know.

Automatic PCR Updates and Delivery

  • Multi-party PCR share: Automatically send completed PCRs to the patient's destination hospital, third-party billing vendors, and the state all at the same time.
  • Fire report auto-completion: If needed, the fields you complete in the PCR will translate automatically to the fire report and vice-versa. For simpler incidents, you can also have a completed fire report by the time you are done with your PCR.

Thorough Data Collection and Reporting

  • List management: Manage and edit lists so field crews can easily document information that matters to your organization.
  • Data validation rules: Ensure that mandatory fields are completed before medics can close a PCR. This ensures that the right information is collected so that billers have all the information they need to process claims.
  • Special reports: Does your organization want to capture reportable information that relates to the patient record but isn’t necessarily a part of the patient record itself? ZOLL emsCharts allows you to create a custom report that medics must complete, for example, when they encounter a difficult airway, or to record instances of vehicle damage or equipment malfunction.
  • Signatures: Collect and attach electronic signatures to the PCR based on your agency’s needs and procedures.
  • Dynamic feedback: Rather than waiting until the end, crews will be immediately informed when they have typed something incorrectly or missed a field while they are completing the PCR.

A Cloud-based Solution that Solves the Most Frustrating Problems of EMS Patient Charting

Accurate and complete documentation is essential to your agency’s billing operations and compliance with state requirements. Like many agencies, you may struggle with:

  • Incomplete patient care records: Medics sometimes struggle to complete a PCR because their documentation system is not intuitive, which causes them to skip fields or enter data that isn’t entirely accurate just to get through the record. When a system is not customized to meet the agency’s needs, it makes it more difficult for users to provide an accurate record of the patient’s care.
  • Inability to bill for services: Incomplete or inaccurate PCR data can affect the ability to bill for services.
  • Time to complete documentation: Medics spend a significant portion of their day documenting care. Systems that aren’t optimized and customized for the agency result in more time spent on PCR documentation.

ZOLL emsCharts cloud-based patient charting solution offers a customizable user interface to reduce the time medics spend on patient care reports. It highlights missing or incomplete data in context so that users can supply the appropriate data that an agency needs to ensure accurate and complete documentation. Customized workflows ensure that PCRs are reviewed for quality and are automatically distributed to partners and billing associates.

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