ZOLL^® Dispatch

ZOLL Dispatch is the intelligent EMS and ambulance call taking and computer-aided dispatch (CAD) solution that enables your team to respond quickly and communicate effectively so you can deliver more quality outcomes.

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Respond quickly and communicate effectively with intelligent CAD

Quickly getting the right level of care (BLS, ALS, etc.) to patients with as little manual labor as possible is a constant challenge. When seconds count, it’s imperative that call takers and dispatchers have the tools to align response with transport need and to optimally position vehicles for swift response. ZOLL Dispatch is a streamlined computer-aided dispatch (CAD) solution that enables your team to take calls and dispatch via a highly visual, single-source display. Built from the ground up with a user-centric design, our fully cloud-based solution automatically communicates response assignments to appropriate units, minimizing delays and helping you deliver more quality outcomes efficiently. You can take efficiency to the next level by adding the optional ZOLL Respond mobile companion app to field crew Android or iOS devices. Moreover, ZOLL Dispatch integrates with our cloud-based billing and ePCR solutions, ZOLL Billing and ZOLL emsCharts®.

ZOLL Dispatch: Map-centric Fleet Monitoring from Any Device

Use map-centric fleet monitoring from any device

Regardless of user experience level, ZOLL Dispatch reduces the guesswork of assigning the best crew option by ranking available resources based on proximity, real-time traffic, and road closures. Tap real-time situational analysis capabilities to select the fastest, most appropriate (BLS, ALS, etc.) vehicle to respond to an incoming call, or use real-time information to support at-post positioning decisions.

Use map-centric fleet monitoring to monitor your service area and the locations and status of your entire fleet and incidents in progress in a single view. Quickly scan vehicle or open incident status, or dig deeper to place crews strategically in anticipation of where they’ll be needed to respond faster to dynamic conditions.

Benefits of ZOLL Dispatch

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Accessible from a web browser, eliminating on-premises server maintenance and disaster risk
Cloud-based infrastructure saves money, reduces maintenance, and enables remote dispatching
Enables efficient, cost-effective resource utilization for emergent and non-emergent transportation (NEMT)
Minimizes response delays and keeps dispatchers on top of important trips
Naturally follows a dispatcher’s workflow with rapid identification of the right resource for the call
Simplifies fleet monitoring via real-time map from any device
Calms the chaos of manual scheduling and makes it easier to schedule patient transport requests and monitor the status of transports with intelligent estimated time of arrival (ETA) and available resource ranking
Prepares dispatchers for incoming incidents, driving better decision making regardless of user experience
Reduces phone calls, touchpoints, and errors and omissions by automatically transferring data between dispatch and crews in the field when combined with the ZOLL Respond mobile companion app
Enables users to receive, deploy, and manage non-emergency, inter-facility service requests in a dedicated queue with Mobile Care Connect
Can help improve clinical, operational, and financial results when integrated with ZOLL emsCharts and ZOLL Billing
Gives users easy access to ZOLL Dispatch data to manipulate and analyze via Direct Data Access

Manage response from the palm of your hand

ZOLL Respond is the mobile companion app designed to work seamlessly with ZOLL Dispatch to minimize radio communication, save time, and reduce errors by automatically transferring data between dispatch and crews in the field. Use real-time maps on any Android or iOS mobile device to view, respond, and receive turn-by-turn routing guidance to trip pick-up and drop-off points. Reduce data touch points to minimize the risk of data errors and omissions and take the burden off crews to write down critical information while traveling to the scene.

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Manage non-emergency, inter-facility services

Mobile Care Connect for ZOLL Dispatch is an optional module that enables effective, non-verbal communication between transport companies and facility care coordinators to request, queue, deploy and manage non-emergency, inter-facility services — all in a dedicated queue.

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FAQ

What should I look for in a computer-aided dispatch (CAD) solution for EMS?

Before selecting a CAD solution for EMS, be sure you can respond “yes” to the following questions:

Workflow optimization: Does the solution enable your team to respond quickly and communicate effectively? Does it streamline cumbersome processes and help dispatchers get the right level of care to patients faster and with as little manual effort as possible to achieve more quality outcomes?
Intelligent response: Does it align response with transport need and optimally position vehicles and crews for swift response?
Decision support: Does it present and rank information to reduce guesswork and drive better decisions, regardless of user experience level?
Non-emergency medical transport (NEMT) support: Does it organize and centralize information needed to utilize NEMT resources efficiently and cost-effectively?
Flexibility and scalability: Does it support easy access for remote employees and scale to align with transport volume and/or business strategy?
Voiceless data exchange and communication: Does it allow dispatchers and crews to exchange data non-verbally and automatically?
Interoperability: Does data flow seamlessly to integrated patient care documentation and billing solutions?

How can I take calls and dispatch ambulance and non-emergency resources more efficiently?

ZOLL Dispatch is designed with an intuitive, organized user interface that presents in a single, map-centric view all the information users need to utilize resources efficiently and cost effectively. Our solution simplifies the medical patient transport scheduling process and eliminates the chaos of manual scheduling by utilizing a single data set and drop-down menus that naturally follow the dispatch workflow.

How can I streamline my team’s workflow?

ZOLL Dispatch enables your team to respond quickly and communicate effectively to achieve more quality outcomes. Our intelligent CAD solution is built to align response with transport need and optimally position vehicles and crews for swift response. Streamlined dispatch and call taking via a highly visual, single-source display minimizes response delays.

How can I visualize spatial elements of an incoming emergency call?

Map-centric view in ZOLL Dispatch provides spatial awareness of the entire fleet for dispatching events and identifies the nearest available unit.

Does your solution require servers or IT support?

No. ZOLL Dispatch is cloud-based software, also known as SaaS. There are no servers to maintain and no upgrades to software or hardware that require IT resources. ZOLL Dispatch updates and upgrades are handled seamlessly and automatically in the background, usually without downtime.

What hardware and operating system (OS) do I need to run your solution?

You can securely access our solution 24/7 from any internet-enabled computer with an internet connection.

ZOLL^® Dispatch

Use map-centric fleet monitoring from any device

Benefits of ZOLL Dispatch

Manage response from the palm of your hand

Respond quickly and communicate effectively with intelligent CAD

Manage non-emergency, inter-facility services

Thought leadership and resources

FAQ

Connect with an expert

Request a Demo

ZOLL® Dispatch

Use map-centric fleet monitoring from any device

Benefits of ZOLL Dispatch

Manage response from the palm of your hand

Respond quickly and communicate effectively with intelligent CAD

Manage non-emergency, inter-facility services

Thought leadership and resources

FAQ

Connect with an expert

Request a Demo

ZOLL^® Dispatch