ZOLL Educational Webinar Series The ZOLL Educational Webinar Series offers a variety of relevant continuing education webinars throughout the year that focus on best practices and help fire and EMS professionals avoid mistakes, improve operations, keep up with industry trends, and save money. These webinars are free of charge and hosted by industry thought leaders. Previously recorded webinars: A New Age of HIPAA Enforcement: Avoiding the Big Penalties in 2017 and Beyond It's time to dust off the crystal ball to predict where HIPAA enforcement is going in 2017 and beyond. Big money settlements were the touchstone of 2016 and it was a record year for HIPAA penalties. This foretelling webinar highlights what the government is focusing on today and uncovers the latest risks, like ransomware and internal cyberattacks. We’ll discuss ways to combat threats in a mobile environment and how doing a risk analysis can help protect against HIPAA penalties. Speaker: Ryan Stark is an associate attorney with Page, Wolfberg & Wirth, LLC. He has been with the firm since 2007 and concentrates his legal practice in HIPAA, labor, Medicare reimbursement, contracting and related areas of the law that affect the emergency medical services industry. Approved for 1 NAAC CEU March 2017 Peak Efficiency Series Whether you’ve been faced with the task of improving a department’s overall efficiency, or if you just want to see where you can improve, this four-part mini (30 min each) webinar series will surely help. Hear from ZOLL power users on ways to streamline departmental efficiency while improving quality. 3/15 - Top 5 recommendation for improving clinical excellence with the power of RescueNet ePCR 3/22 - Top 5 recommendation for improving billing efficiency with RescueNet Billing 3/23 - Top 5 Recommendations for improving fleet safety and savings with Road Safety 3/30 - Top 5 recommendations for improving dispatch efficiency in your Comm Center Click on the individual webinar titles above to register or access the recordings and slides. Phrases of Rejection - Words that lead to denied claims, with Steve Johnson of PWW Steve Johnson of PWW reviews the top ten “phrases of rejection” seen in thousands of PCRs that can almost guarantee denial of your ambulance claim. He provides practical strategies for improving the specificity of documentation so that a more accurate and descriptive picture of the patient is painted on the PCR. Speaker: As the Director of Reimbursement Consulting with Page, Wolfberg & Wirth, Steve is involved in all facets of the firm’s consulting practice. Steve works extensively on billing and reimbursement-related activities, performing billing audits and reviews, improving billing and collections processes, providing billing and coding training, conducting documentation training programs, and performing many other services for the firm’s clients across the United States. Approved for 1 NAAC CEU EMS in the Electronic World: The top 5 risks to patient privacy and how to avoid them In today’s world of medical transportation, we have a legal obligation to protect patient information, even in the emergent setting that is often difficult to control. Most “breaches” of patient information are caused by the failure to pay attention to common sense issues. Join this webinar to: Uncover the top 5 areas of risk for a breach of protected health information (PHI) and the practical tips on how to avoid them. Learn how to secure the confidentiality of PHI. Speaker: Stephen R. Wirth, Esq., EMT-P – Steve Wirth is a founding partner of Page, Wolfberg & Wirth, LLC, which represents EMS agencies throughout the United States, and a co-founder of NAAC, the National Academy of Ambulance Compliance. In a distinguished public safety career that spans over four decades, Steve has worked in virtually every facet of EMS – as a firefighter, EMT, paramedic, flight paramedic, EMS instructor, fire officer, and EMS executive – and was one of central Pennsylvania’s first paramedics. Approved for 1 NAAC CEU Seven Cardinal Sins of EMS Billing: Understanding the OIG's report on questionable billing practices In September 2015, the HHS Office of the Inspector General released a report identifying 7 questionable billing practices for ambulance providers and suppliers. The OIG further indicated that 1 in 5 ambulance services tested "positive" for at least one of these questionable billing practices. In this webinar, noted EMS expert Brian S. Werfel, Esq. will: Provide a detailed summary of the OIG's report Go in-depth on the 7 questionable billing practices identified by the OIG Provide practical tips for ambulance providers to conduct self-audits to determine if they are setting off any "red flags." Discuss the options available to providers that determine they may have been billing claims inappropriately Approved for 1 NAAC CEU Safety Solutions: Implementing Policy, Training & Technology to Keep Your Crews Safe Your wake-up call is coming. It may be in the form of a big, tragic accident. It may be something less dramatic. But if you’re not taking all prudent steps to ensure the safe operation of your fleet—in policy, training and technology—your luck will at some point run out. In this webinar you’ll hear from top EMS leaders about the "a-ha moments" that prompted them to seek greater safety on the road. Learn about: What led to their decisions; What solutions they considered; The results of their efforts; How they factored the cost into their budgets. The tools are out there to help you save lives; protect crews, patients and the public; and save money in the process. Here’s how to do the right thing. Top 5 Ways to Boost Your Hospital Relationships and Simplify Communications Join the Montgomery County Hospital District (MCHD) Webinar to learn how they dramatically improved their relationships with local hospitals by leveraging clinical dashboards from their ePCR product. MCHD serves 6 trauma hospitals, 5 STEMI, and 5 stroke hospitals. All of which call them frequently to ask WHICH hospitals got HOW many patients for EACH of these incident types. Learn how they simultaneously silenced these calls and grew their partnerships with each hospital. Presenters: Kevin Crocker, Quality Supervisor/Field Supervisor / Montgomery County Hospital District; and Guy Gleisberg, Research Coordinator/Montgomery County Hospital District. What is the real ROI on ambulance safety systems? Given that the most likely source of fatal injury for EMTs and paramedics is an on-duty crash, the EMS industry faces a crisis of safety and a decision about investing in safety. Technologies have evolved over the last two decades, targeting ways to improve this safety crisis in EMS. What, really, is the cost of safety monitoring/feedback systems in EMS? Any true evaluation of cost must be balanced with the return on the investment (ROI). This webinar will review a model for evaluating the ROI of transport safety systems. You will see how real data fits into the model and learn about how to apply the concepts of return on investment in your own safety programs! Presenters: Dr. Cathy Jaynes, researcher, registered nurse, and consultant specializing in coaching research and education programs; Will Rosenberg - Chief Operating Officer, Butler Medical Transport Integrating EMS with the Healthcare System - Lessons learned from two organizations that got the job done! Hear how a large EMS service and fire department are integrating with the healthcare system: Why they made it a priority to connect to the health care system now Their practical tips on setting your journey up for success How to engage your local HIE’s and hospital partners to get their buy in The resource and cost requirements About funding mechanisms for EMS Presenters: Dr. Greg Mears - ZOLL Medical Director; Frank Gresh - CIO EMSA; Captain Melanie Bates - Omaha Fire Department Reduce claim denials! Don't let denials drain your cash flow. Do you know your denial rate or why your claims are being denied? What happens to those denied claims and how does that impact your organization? Join us for a webinar to learn about best practices in claim denial management. In this webinar you will learn how to: Identify trends and root causes of denials Prevent denials that drain your cashflow Reduce controllable write-offs Increase payment recovery Use automation for better efficiency Presenter: BJ Terrill, A/R Consultant - ZOLL How to achieve safety AND savings by reducing aggressive driving In 2012, Butler Medical Transport implemented a real-time driver feedback solution to not only manage driver performance but also to minimize the amount of money wasted on excessive vehicle wear/tear and repairs. Since then they've been able to: reduce their costs associated with crashes by 90%; save $150,000 on maintenance in just 2 years; and maintain a high level of customer service WHILE improving safety within their organization and community To hear the details - access the webinar and download the slides. How much are aggressive drivers costing your organization? In this webinar Dave McGowan, safety consultant reveals: Both the most common and hidden costs associated with aggressive driving. How to identify those at-risk drivers. 10 things you can start doing tomorrow to reduce unnecessary costs associated with your fleet. Access the webinar and materials. NEMSIS 3 Will make your life better...Really! Everyone knows NEMSIS 3 is coming soon – but what does it really mean for your organization? And – why the heck does EMS need NEMSIS 3 anyway? In this webinar, Dr. Greg Mears the “Innovator” of the NEMSIS standard and ZOLL’s Medical Director will explain some of the reasons "why" behind the new standard and discuss what these changes will look like for people in your agency. Access the webinar and download the slides. Special JEMS Webcast! Data Drives Care: Introducing a New Chain of Survival EMS service delivery and patient care, especially related to cardiac arrest, have evolved over the past 30 years using a concept known as the “Chain of Survival.” Each link in the chain represents a critical care component associated with a patient's survival. Today, we are seeing an evolution in the delivery of EMS service and patient care. Each EMS system now has a Data and Technology Chain of Survival. In this session, learn how technology and data touches every aspect of an EMS system of care. You’ll also learn: New data sources and technology transforming the dispatch center and vehicle operations The role software can and will play in patient assessment and recommendations for clinical care (clinical decision support) Technological advances that are making it possible to measure and report outcomes The need for data standardization across equipment and software, such as ECG transfer and ePCR reporting, to facilitate information exchange along the healthcare continuum The steps that need to happen to achieve the full potential of EMS technology View the recorded webinar here. HL7 - We're talking Data Exchange, are you? From automating the delivery of PCRs to receiving outcome and demographic data back, data exchange with hospitals or HIEs has an exciting future!Since exchanging data requires both EMS agency and hospital/HIE participation, the question is, how do you go about doing that? Join Danielle Cote from ZOLL as we discuss the ‘what to know’ and ‘how to’ to successfully exchanging data with your hospitals or HIEs, including: Proven strategies and techniques for engaging the right people in the hospital and building a meaningful data exchange. Understand why hospitals should be motivated to get data from EMS (hint: hospitals have already been cited for not having proper pre-hospital documentation from EMS). Learn how to take the next step to receiving outcome data back from the hospital. Learn about the HL7 EMS standard and why a standards-based solution is critical for EMS to work effectively with hospitals. View the recorded webinar here. Download the presentation slides here. ICD-10: What you need to know to start preparing now! The transition to ICD-10 will bring massive change to the EMS billing industry. Are you prepared? While the compliance deadline isn’t until October 2015, it is critical that every billing agency begin preparing now for this shift to ensure continuity in claims processing and no hiccups in their bottom line. Join Stacey Bickford, ZOLL’s RescueNet Billing Product Manager, in reviewing what you need to know about ICD-10. Topics covered in this webinar will include: Provider education What software changes to expect Helpful links Plus a live Q&A session with Stacey Bickford Attend this webinar and be eligible for one CE credit! View the recorded webinar here.Download the accompanying presentation slides (pdf) here. Driver Safety Programs - Are you at risk for an accident? Ambulance crashes account for 74% of fatalities in EMS and the costs associated with them can cripple an agency for years. How much do you really know about the driving behavior of your crew and can it be improved to provide patients and staff with a safer environment? This webinar takes a close look at two facets of ambulance safety - the driver and the data: Do you know when and why your accidents occur? Do you know who your best and worst performers are? Do you know your crews driving behaviors (speed, heavy foot, quick turning)? Do you know what actions or events trigger risky behavior? Do you have a method to track and analyze this information? Do you have a process in place for ongoing driver training based on the problem areas of the driver? David McGowan will review several successful behavior-based safety programs to provide insight on how to improve vehicle safety in all types of EMS and fire organizations, from behavior modification devices to cultural shifts. David will also uncover the hidden costs of ambulance crashes and provide several examples of a “cost-of-a-loss” worksheet, as well as discussing how agencies can focus on the operational side of vehicle safety, assess their safety programs and develop a comprehensive roadmap to mitigate risk within their organization. Presented by David McGowan, Safety Consultant, ZOLL View the recorded webinar here. Download the presentation slides here. Benefits and Best Practices of RescueNet Navigator Learn how LifeCare Ambulance implemented the hardware and software of Navigator and the Navigator Garmin Interface, and also how it has positively affected their dispatch operations. Richard Pozywak will touch on his best practices regarding hardware and how he handled the implementation of the two types of Navigator to the different vehicles in the LifeCare fleet. Including: Hardware considerations – modems, onboard computers, data plans, mounting, etc. Lessons learned during LifeCare’s Navigator implementation Ways Navigator improves dispatch operations to improve efficiency Presented by Richard Pozywak, Director of Information Technology, LifeCare Ambulance, Inc. Download the presentation with notes here.Download the Q and A session notes here. Account for all of your billable mileage with Navigator and @Work How many times has your loaded mileage been miscalculated? Inaccurate accounting of transport times can lead to fines, lost contracts, and lost revenue. Ensure that you are accurately tracking all of your billable mileage with RescueNet Navigator and RescueNet @Work. View the recorded webinar here. Download the accompanying slides here. Ask the AFG (Assistance to Firefighter Grant) Experts! Ever wish you could pick the brains of fire grant experts? In this unique webinar, hosted by ZOLL, there was a panel of experts on hand to answer attendee questions about grants. Sarah Wilson and Steve Spraker from firegrantshelp.com provided some excellent information and tips on applying for the 2013 Assistance to Firefighters Grant in particular. View the recorded webinar here. Download the accompanying slides here. Thinking about bringing your EMS Billing in-house? Description: The EMS billing environment has evolved into a complex, dynamic environment that requires a professional staff. In the ambulance services industry, billing requirements are constantly changing due to increased reviews and submission requirements by Medicare, Medicaid, managed care and commercial insurers. Failure to be prepared to comply with specific billing requirements inevitably results in lost revenue. If you are thinking about bringing your EMS billing in-house, this webinar is a must! Topics of discussion include: - Outsource or bring in-house: How to know which is the right solution. - Industry requirements and compliance: How to stay on top of all the changes. - Software: How to choose the best fit. - Measure effectiveness: How to know if your process is working for you. - Building a billing department from the ground up: How to set your organization up for success early on. Presented by: Stacey Bickford, Billing Product Manager, ZOLLView the recorded webinar.Download the accompanying slides here. Turn On Same Day Billing with Integrated RescueNet Dispatch and Billing Description: RescueNet Billing is built into RescueNet Dispatch for maximum efficiency. That means dispatch services are captured in RescueNet Billing in real-time so you are ready to bill for services before the transport unit returns to the station. If you are using RescueNet ePCR, your patient data is also integrated into your billing system so you don't have to chase down completed reports. In this webinar you will learn how:- RescueNet Dispatch and RescueNet Billing are completely integrated- trip information is recorded accurately and automatically- integration among additional RescueNet products will speed up the billing process and improve efficiency and cash flow- you can achieve same day billing. You do not need to have RescueNet Dispatch, Billing AND ePCR to benefit from this webinar. There will be a question an danswer session at the end for you to ask Stacey questions related to your organization and specific needs. Presented by: Stacey Bickford, Billing Product Manager, ZOLLView the recorded webinar here. Download the accompanying slides here. Ask the EMS Billing Experts Description: This unique webinar brought together a panel of ZOLL's EMS billing experts to answer user questions (pre-submitted and live) about industry issues, compliance, software, key performance measures and more. You do not have to be a ZOLL customer to benefit from the knowledge you will receive from reviewing this webinar. Panelists included: - Stacey Bickford - Industry and Standards Expert (ASC X12 Committee Member) - Renee Collier - Compliance Expert - Donna Magnuson - KPI and AR Expert - Danielle Cote - HL7 guest speaker. Download the accompanying slides. View this webinar here. Improve your Billing Department Efficiency with RescueNet Billing EMS billing can be challenging. Learn how to improve efficiency in your billing process so that you can expedite the billing process, reduce DSO’s, reduce your denied claim rate AND keep up with billing rules and requirements - - no matter what system you use. Additionally, this webinar will showcase RescueNet Billing and provide tips and tricks on how to make the industry-leading software work for YOU! There will be a focus on configuration, modules and additional tools available to help automate and maximize reimbursement! Join in the Q&A session at the end to ask specific questions related to YOU! Presented by: Stacey Bickford, Billing Product Manager, ZOLL Download the accompanying slides. Driving Safety Programs: Can You Afford Not to Have One? Description: Ambulance crashes account for 74% of fatalities in EMS and the costs associated with them can cripple an agency for years. How can we reverse this trend and provide patients and staff with a safer environment? This webcast takes a close look at two facets of ambulance safety: the vehicle and the driver. David McGowan will review several successful behavior based safety programs to provide insight on how to improve vehicle safety in all types of EMS and fire organizations, from behavior modification devices to cultural shifts. David will also uncover the hidden costs of ambulance crashes and provide several examples of a "cost-of-a-loss: worksheet, as well as discussing how agencies can focus on the operational side of vehicle safety, assess their safety programs and develop a comprehensive road-map to mitigate risk within their own organization. Presented by: David McGowan, Safety Consultant for ZOLL, and RJ Morrison, Manager of Compliance and Procurement for Armstrong Ambulance Service Implementing KPIs in Your Ambulance Billing Department Description: Key Performance Indicators (KPIs) are used to evaluate an organization's performance and efficiency. KPIs are powerful because they tell you what to improve within your processes. Learn how to use KPIs to ensure your ambulance billing department is maximizing results and returns. In this webcast, we will review how to calculate KPIs based on information available within your billing system. Components being covered include; billing lag, trip volume and staffing, and follow-up/collections productivity.Presented by: Donna Magnuson, AR Consultant - ZOLL Implementing KPIs Slide Presentation Data Overload! Developing an Approach to Managing and Protecting the Data within your EMS System We have gone from one extreme to the other in just a few years! Suddenly, it is no longer, "we need EMS data to drive our operations and clinical care" that is the hurdle. Now, attempting to determine what should be done with all of the data collected from the multitude of sources is the challenge. What data is needed for our PCR? What data is peer review data and should be protected? How do we pull it all together to tell the story of our operations and care? Those are the questions being asked by many EMS organizations. In this webcast we will explore EMS data beginning at its source, discussing how we should be using data, storing data, protecting data, and most importantly applying data in our daily operations and clinical care. Presenter: Dr. Greg Mears, Medical Director, ZOLL View this webinar here.Data Overload Slide Presentation Mobile Hardware Trends for 2013 Mobility is critical when it comes to capturing and transmitting data in the field. Find out the current and upcoming hardware trends and what gives you the most flexibility and accessibility. Topics will include a review of key items to consider, including budgeting, when planning a mobile implementation or refresh. Presented by Mark Stefanowski, PCS Mobile.View this webinar here. Learn a Better Way to Manage Scheduling and Contol Overtime Learn how Butler Medical Transport took control of their overtime costs and saved over $165,000 annually. After years of ineffective scheduling and unhappy crews, management is now able to forecast payroll and overtime to determine financial impact and easily make scheduling decisions based on historic call volume, appropriate staffing requirements, and budget constraints. Crews are empowered to participate in shift replacement process and are now part of the solution. Presenter: Butler Medical Transport View the webinar here. NEMSIS Version 3: PCR Software Innovation or Refinement? EMS PCR software is going through a change that will impact us all. Is it "innovation" that will change our operations and clinical care in a positive way, or just a "refinement" of the old existing system to meet new federal requirements? During this webcast, learn how ZOLL is using the NEMSIS Version 3 and HL7 standards to change everything…documentation, CAD data exchange, medical device integration, operational decision support, community paramedicine, and improved clinical outcomes analysis. At ZOLL, we feel this is not only innovation, it is an evolution for EMS PCR software and our EMS industry. Presenter: Dr. Greg Mears, ZOLL Medical Director To view this webinar, click here. Lifetime Signatures - What You Need to Know The focus of this Webinar, presented by David Werfel, was to discuss Lifetime Signatures and what Ambulance Providers should know. In the presentation he reviews CMS Lifetime Signature requirements and Signature Exceptions. In addition, ZOLL representatives presented a brief review of how to use RescueNet Dispatch-Billing, and RescueNet ePCR, to appropriately capture Lifetime Signatures within the software. Presenter: David Werfel There was an issue with the recording, but the slides are available here. What Everyone Should Know about Billing and Documentation The focus of the presentation is on the responsibilities associated with compliance and documentation required for EMS Billing. Key points are obtaining the proper documentation for reimbursement, verification and information, timeliness of processes, complete and accurate patient care reports, PCS forms, Prior Authorizations numbers, and improving cash flow. Speaker: Anthony Minge, MBA, Director, MedServ Patient Accounts To view this webinar, click here. Ambulance Crashes: Is Your Safety Program Doing Enough to Prevent Them? Ambulance crashes account for 74% of the fatalities in EMS. The injury rate in these crashes is seven times the national average, making ambulances a very dangerous environment to work in. In a case study of two very serious ambulance crashes, you will be able to recognize the events that led to these crashes. A case study will also focus on how an EMS service recovered from a fatal crash by adding Road Safety to its fleet. But in order to fully benefit from this technology, a high performing safety program must be deployed. In this presentation you will learn what key aspects of a driver safety program must be in place to successfully reduce your crash rate. You will learn how to do a self audit of your driver safety program, developing a program, key metrics to measure, training, culture shifts, crash investigation and staff rewards/recognition. Speaker: Dave McGowan, Director - Clinical and Operational Quality, HealthEast Medical Transportation To view this webinar, click here. Maximizing Your Revenue: The critical link between documentation, reimbursement & compliance This webcast will focus on how you can reduce your documentation errors on patient care reports (PCRs) to more accurately describe the patient’s condition and the care you provide—and thus reducing your risk of a lawsuit. Doug and Steve will also cover the critical importance of accurate, honest and complete documentation that “paints a picture” of the patient’s condition so your organization can seek the proper level of reimbursement that is critical to health of your EMS agency. To register and view this webcast click here. Is your Revenue Recovery Program Working for You? Whether your agency administers its own billing program inhouse or employs a third-party vendor, how can you be sure the program you have in place is actually working for you? Learn how to read past the numbers to see how effective your billing program really is. Diane Vick will discuss how you can determine the overall health of your billing program and whether your agency may be leaving money on the table. Learn what a typical A/R should look like and what percentage should be written off, what quality assurance procedures should be in place internally, what factors to consider when setting rates and billing policy, and what numbers are most important when analyzing the bottom line. To register and view this webcast, click here. May the G Force Be With you! Product Reference: RescueNet Road Safety Road Safety systems that monitor every aspect of the ambulance operations from seat belt usage, lights and siren activation to the G forces that apply to the vehicle are fast becoming commonplace in the public safety industry. The Richmond Ambulance Authority has long operated such a system that has resulted in accident reduction, cost saving and above all, a smooth and safe ride for the patient. This webcast will explore the operating system in use by RAA, the benefits associated with monitoring every aspect of vehicle operation and the use and application. To register and view this webcast, click here. “Posting” is NOT a Dirty Word How many times have you heard that posting is “evil” or “terrible,” or that it doesn’t work? This webcast will explore how a dynamic deployment plan based on historical call data transformed the response capabilities of one urban EMS system and contributed to an increase in patient survivability. In “’Posting’ Is Not a Dirty Word,” we will examine what led Jersey City (N.J.) Medical Center EMS to change its deployment method, what technology it used to affect the change, and most importantly, what a dynamically deployed EMS system can do for patient outcomes. To register and view this webcast, click here. When You Leave a Patient Behind: Refusals, Non-transports and Best Practices for Documentation Whenever you don’t transport a patient, it’s essential to follow an established protocol to ensure that your biases and other subjective factors don’t take over when you’re dealing with the patient. And the quality of your documentation may be what helps save you in the event of a lawsuit. This webcast, presented by Steve Wirth and Doug Wolfberg of the EMS law firm Page, Wolfberg & Wirth, will focus on essential documentation points you need to cover with no-transport situations. Doug and Steve have years of experience in the field and in dealing with these situations from the legal side as well. Their firm represents hundreds of EMS agencies of all types across the nation. Don’t miss this valuable and practical webcast! To register and view this webcast, click here.