News Alert: New ePCR Integration Simplifies EMS Data Management and Enables Better Care Coordination
Mar 31, 2025
2 min read
New technology tools can be a double-edged sword in emergency medical response. On the one hand, they can enable new efficiencies and...
How STAT MedEvac Connected Device, Software, and Data Technology To Enhance QA and Elevate Care
Feb 3, 2025
1 min read
In the 40 years since its first mission, STAT MedEvac has become one of America’s most prominent air-medical organizations, distinguished...
Podcast: 4 Ways ePCR Software Can Relieve EMS’ Biggest Headaches
Jan 3, 2025
1 min read
The EMS industry continues to face challenges on multiple fronts. Staffing shortages persist, operational costs are rising, and reporting...
How EMS Agencies Can Reframe Need and Refocus Resources With Geospatial Analytics
Dec 16, 2024
3 min read
The Emergency Medical Services (EMS) industry is facing a myriad of challenges, with most agencies under pressure to improve response times...
3 Steps EMS Agencies Can Take To Prepare for the End of Virginia’s Free ePCR Services
Dec 13, 2024
2 min read
The State of Virginia Office of Emergency Medical Services (OEMS) is ending its free ePCR services as of July 1, 2025. This means Virginia...
How an Air Medical Transport Company Broke Net Cash Collection Records With RCM Optimization Tools
Nov 12, 2024
1 min read
When Classic Air Medical (Classic Air) looked to upgrade their billing software, they had two goals in mind: 1) restructure the billing...
What To Consider When Making the Transition From On-premises to Cloud-based EMS Software
Sep 16, 2024
1 min read
For emergency medical service (EMS) organizations, making the jump from on-premises software to cloud-based software comes with a lot of...
Using Statistical Analysis to Drive EMS Performance Improvement
Jun 21, 2024
4 min read
You can’t manage what you don’t measure. This is true for all organizations, but the stakes are higher for EMS agencies, whose decisions...
You Can Protect Revenue Integrity: Tips for Ground and Air Ambulance Billers Navigating Medicare
Jun 11, 2024
2 min read
Medicare can cause a lot of headaches for air and ground emergency medical service (EMS) billers. What should, in theory, be a...
How EMS Teams Can Reduce the Cognitive Workload Within the Pediatric Chain of Survival
ZOLL Data Systems | May 17, 2024
Emergency medical service (EMS) providers play a huge role in the chain of survival for pediatric patient outcomes. Approximately 1.14...
Simple Steps Make All the Difference for Optimizing ePCRs for Billing
ZOLL Data Systems | May 3, 2024
It’s not a rare occurrence for patient care documentation to have many holes, inaccuracies, and deficiencies that make submitting clean...
Rescue Squad Adopts an Intuitive CAD Solution To Ramp up Dispatch and Improve Data Visualization
ZOLL Data Systems | Apr 3, 2024
Princeton Rescue Squad (Princeton) was struggling with their complex, pen-and-paper process for dispatch. The manual method made data...
EMS-to-Hospital Handoffs Can Be a More Streamlined Experience
ZOLL Data Systems | Jan 25, 2024
The transfer of care from emergency medical service (EMS) to the hospital emergency departments (ED) is often a chaotic process.i Some of...
Data Interoperability Drives Better Coordination of Care in Emergent Patient Transitions
ZOLL Data Systems | Nov 13, 2023
Everything that happens in an ambulance has a huge impact on what happens to a patient in a hospital. Unfortunately, handoffs between...
Proactive EMS-Hospital Communication Better Prepares Providers for Faster, Safer Care
ZOLL Data Systems | Nov 8, 2023
The data obtained by emergency medical technicians (EMTs) on-scene sometimes is not translated into optimal hospital care during handoffs....
How One EMS Agency Cut Expenses and Improved Compliance While Spending 10% Less Time on PCRs
Steven Aliano, Senior Marketing Content Specialist, ZOLL Data Systems | Sep 18, 2023
Monroe Ambulance’s (Monroe) providers often had challenges surrounding their patient care reports (PCRs) and wanted a morestreamlinedway to...
The Power of Data: How To Effect Positive Changes in Clinical Care
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | May 19, 2023
In a recent ZOLL Data Systems webinar, three clinical managers from the JFK University Medical Center (JFK EMS) in New Jersey shared their...
How a Fire Department Used the New ZOLL emsCharts App to Solve Problems with Charting in the Field
ZOLL Data Systems | Mar 21, 2023
Paper-based charting in the field is still the norm for EMS and Fire medics. Logging into a browser-based ePCR system simply isn’t...
Mobile Companion App Transforms the Way Medics Chart Patient Care From the Field
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Feb 17, 2023
ZOLL® Data Systems has unveiled the latest innovation for its flagship, cloud-based ePCR software, ZOLL emsCharts.® A new mobile companion...
5 Things You Need to Know About NEMSIS v3.5
ZOLL Data Systems | Jan 11, 2023
As the new year begins, most states are preparing to, or already have, released their National EMS Information System (NEMSIS) v3.5...
App Lets You Keep Charting Through the Chaos
John Erich | Dec 8, 2022
Suited for providers’ personal devices, ZOLL® emsCharts® NOW is streamlined for contemporaneous use even when there’s no connection.
Compliance Accreditation and Patient Safety with Pre-hospital Emergency Care
ZOLL Data Systems | Mar 18, 2022
In Emergency Departments (ED) and Intensive Care Units (ICU) in the U.S., more than half of critically ill patients arrive via ambulance....
Six Reasons You Can’t Miss ZOLL Summit 2022
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Feb 22, 2022
ZOLL’s largest educational event of the year, ZOLL Summit, brings hundreds of EMS, Fire, and healthcare professionals from all over the...
Why Rapid Access to EMS Data Is Essential for Excellence in Cardiac Systems of Care
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Feb 17, 2022
In a cardiac system of care, STEMI-referring hospitals and STEMI-receiving centers rely on accurate, timely communication and coordination...
Complete Patient Documentation Earns More Revenue and Mitigates Liability Risk
ZOLL Data Systems | Nov 4, 2021
(3 min read) During the 2021 ZOLL Summit Series ePCR & Fire event, quality assurance analyst and clinical educator, Jason Haag, spoke about
Lessons Learned From EMS Documentation Legal Case Studies
Doug Wolfberg, Founding Partner and Attorney at Law, Page, Wolfberg & Wirth | Nov 2, 2021
(4 min read) Emergency Medical Service (EMS) documentation continues to be one of the most vexing challenges for EMS practitioners and...
Custom Reports Inform Your Quality Improvement Initiatives With Data-driven Insight
ZOLL Data Systems | Oct 19, 2021
(5 min read) If you learn to leverage the custom reports function for your ePCR system, you can stay focused on critical issues while...
COVID, Competition, and the Cloud Push the Industry Toward EMS 4.0
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Sep 14, 2021
(6 min read) EMS 3.0 introduced the concept of transforming the Emergency Medical Services industry from emergency response and transport...
The History of NEMSIS 3.5 and How a Data-driven Industry Saves More Lives
ZOLL Data Systems | Aug 17, 2021
The Evolution of NEMSIS, the National EMS Information System (3 min read) The National Highway Traffic Safety Administration (NHTSA) built...
Now Is the Time to Make the Transition to Electronic Charting
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Aug 10, 2021
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange
Ryan Stark, Esq., Managing Partner, PWW | Aug 9, 2021
Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
Hospitals Can Improve Patient Outcomes by Using HL7 to Transform Collaboration With EMS
Frederick Barnes, Vice President, ZOLL Data Systems | Apr 28, 2021
In the unfortunate event that you or a loved one is transported by ambulance to a hospital for emergency care, wouldn’t you want the...
Aggregating COVID-19 Data for a More Holistic View of the Pandemic
ZOLL Data Systems | Apr 20, 2021
(3 min read) In March 2021, Greg Howard, Director of National Interoperability Sales at ZOLL Medical Corporation, and Mario Sanchez, ...
Implement These Best Practices for Improving Comms Center Performance
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Jan 26, 2021
Step into any dispatch communications center, and you’ll witness a familiar buzz of activity which, to the untrained eye, can look like...
Participating in the ET3 Model? Here’s What You Need to Know About NEMSIS Reporting Requirements
ZOLL Data Systems | Dec 22, 2020
With thousands of Emergency Medical Services (EMS) agencies throughout the U.S., there are inevitably hundreds or even thousands of...
How NEMSIS v3.5.0 Can Propel the EMS Industry Forward
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Dec 21, 2020
New National Data Reporting Elements for Improving Patient Care and Driving Evidence-based Progress in EMS’ Role in the Healthcare Ecosystem
Using ePCR Bio-Surveillance and Geospatial Data to Improve EMS Operations
Chuck McSweeney, MPS, NR/CC-EMT-P, CMTE, Clinical Business Consultant, ZOLL Data Systems | Dec 2, 2020
From COVID-19 hot spots to opioid overdoses, EMS agencies must evaluate community health data in new ways and more frequently than ever...
Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange
Ryan Stark, Esq., Managing Partner, PWW | Nov 17, 2020
Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
What’s Next? More EMS Billing in the COVID Environment
ZOLL Data Systems | Nov 13, 2020
Like all other providers in the healthcare ecosystem, emergency medical services (EMS) agencies have been impacted in many ways by the...
Now Is the Time to Make the Transition to Electronic Charting
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Oct 22, 2020
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
EMS Billing in the COVID-19 Environment
ZOLL Data Systems | Oct 13, 2020
(2 min read) In April 2020,the National Association of Emergency Medical Technicians (NAEMT) conducted a survey to assess the early impact...
Offering Patient-centric Payment Plans Increases Provider Collections by More than 11%
ZOLL Data Systems | Oct 6, 2020
(2 min read) Most healthcare providers report offering patient payment plans. The plans are popular; approximately half of consumers state...
COVID-19 Workforce Impacts and Data Collection: A Study in Collaboration
New Jersey Association of Paramedic Programs | Sep 9, 2020
(8 min read) In early 2020, the concept of the novel coronavirus was nothing more than a whisper in New Jersey EMS agencies. It was...
Interoperability Has Come a Long Way, but There Is Much to Be Done
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Sep 3, 2020
(8 min read) 2020 has been an interesting year, and at the time of this writing, it’s only September. I am sure the word of the year will...
How to Verify Patient Eligibility Under the HRSA Uninsured COVID-19 Program
Juli Smith, Director, ZOLL Data Systems | Aug 13, 2020
In early April, the U.S. Department of Health & Human Services (HHS) announced that a portion of the $100 billion CARES Act Provider Relief...
Not Your Traditional EMS Call: Documentation and Billing for Telehealth Consults
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Aug 6, 2020
(5 min read)
Three Ways Every EMS Agency Should Be Leveraging ePCR Data
Darlene Forney, Customer Onboarding Report Analyst | Aug 4, 2020
Your ePCR is a vast repository of data. So, what are you going to do with it?
Improve ET3 Outcomes with Information Best Practices and Data Exchange
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Jun 16, 2020
COVID-19 Patient Documentation to Improve Outcomes and Protect EMS Crews
Chad Hurka | Mar 13, 2020
With COVID-19 cases on the rise, first responders must address a new set of concerns relating to patient care and crew safety. The CDC has...
Three Metrics Guiding Progressive Change within EMS
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Mar 11, 2020
A look at where we’ve used data in the past and how we’re using it now to improve performance in the prehospital and in-hospital settings.
Four Actionable Takeaways from the First Ambulance HIPAA Settlement
Ryan Stark, Esq., Managing Partner, PWW | Mar 5, 2020
Written By: Ryan Stark
Five EMS Technology Improvements that Will Shape the Next Ten Years
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Feb 13, 2020
“The only constant is change,” paraphrasing the ancient Greek philosopher, Heraclitus. In the world of technological and engineering...
Medicare Beneficiary Identifiers Accelerate Claim Payment
Kelli Turner | Feb 11, 2020
(4 min read) On January 1, 2020, the Centers for Medicare and Medicaid Services (CMS) made the formal shift to the use of Medicare...
Being Paid vs. Being Paid Correctly: The Difference Can Be Costly
Daniel Pedersen | Feb 5, 2020
(4 min read) It’s no secret that being paid for the service you provide is the goal for most ambulance systems. After all, reimbursement is...
5 Blogs from SUMMIT 2019 Speakers to Help Get You Pumped for SUMMIT 2020
Bridget Yoder | Jan 29, 2020
(3 min read) We had a fantastic lineup of speakers at SUMMIT 2019. While we get ready to announce our speakers for 2020, we wanted to look...
Mobile “Interoperable” Healthcare: An Alternative Definition to “MIH”
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Dec 4, 2019
We’re used to hearing about ‘interoperability’ in terms of communications, but how about its use in information exchange?
Train Your New Gal (and Old Guy) on Documentation
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Oct 29, 2019
(5 Min Read) Let's face it, a one hour of discussion about threatening lawsuits or a courtroom credibility shredding during someone's...
Automate these processes to save yourself time in EMS
Reggie Yancey | Jul 30, 2019
(4 min read) He fires the flaming arrow into the void of darkness inside the cave before him. Hercules was not generally considered a weak...
ePCR Can Make or Break You
Christopher Kelly, Esq., Of Counsel, PWW, LLC | Jul 25, 2019
(4 min read) At this year’s ZOLL Summit conference, I presented a session on the pros and cons of e-pcr systems. This session covered...
Lessons from EMS HIPAA Audits: 5 Violations We See at (Almost) Every Agency
Ryan Stark, Esq., Managing Partner, PWW | Jul 23, 2019
(5 min read) Our firm has been doing on-site HIPAA audits for over 15 years now and one of the most popular questions we get is: “What are...
Prescription CPR
Dr. Joseph Sabato | Mar 5, 2019
ZOLL SUMMIT Speaker Series Advanced Cardiac Life Support was first published by the American Heart Association in 1974. Despite 45 years of...
Listen to Your Heart: Improving ROSC Rates in EMS
Theo Gonzales | Feb 14, 2019
Stories of Survival, Inspiration and Innovation for Heart Month In the past year, ZOLL has hosted several “Outcomes Academy Bootcamps” to...
EMS Narratives: Telling the story for others to read
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Jan 22, 2019
Documentation It’s arguably one of the least desirable aspects of being an EMS provider (at least in the eyes of many). It’s also one of...
A quick guide to tracking and managing clinical data better in 2019
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jan 15, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything, their...
Level-up Your ePCR Data Collection and Implementation
Ben Barnett | Jan 8, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything, their...
Get Better at Collecting, Analyzing and Actioning Your EMS Data in 2019
Rob Humphreys | Dec 20, 2018
(4 minute read)
HIPAA, Privacy, and You - Understanding The Protection of Patient Data
Tim Mullahy | Dec 4, 2018
Whether you’re a healthcare provider or simply work with them, you have an obligation to protect the information of your patients - and...
Webinar Recap: RescueNet ePCR 6.5—New Features!
Bridget Yoder | Nov 8, 2018
On October 22nd ZOLL released RescueNet ePCR 6.5. With a whole myriad of exciting new features to explore, we invited ZOLL Product Owner...
Advancing the Continuum of Care
Mark Bober | Sep 25, 2018
The Time to Become Step 1 in Your Community’s Continuum of Care is Now Too often in our pursuit of a “smart system” on which to base our...
The Importance of Documentation Compliance
Maggie Adams, President, EMS Financial Services | Sep 20, 2018
What is the quickest way to get EMTs and paramedics to roll their eyes? Tell them how important their documentation is to reimbursement,...
Why Do Ambulance Claims Get Denied?
Steve Johnson | Aug 23, 2018
Your crew’s electronic patient care reports (ePCRs) should clearly and consistently demonstrate that patients received high-quality patient...
Choosing the Right System: EMS Platforms, Operations, Software
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Aug 16, 2018
EMS is at a pivotal and impactful time period in its historical timeline. It used to be, the tones go off…you respond to the call…you...
How to Keep Your EMS Agency HIPAA Compliant
Ryan Stark, Esq., Managing Partner, PWW | Aug 14, 2018
In 2016, the Heath Insurance Portability and Accountability Act (HIPAA) police levied far more penalties than ever before, and government...
Why is EMS Documentation the Dreaded Part of the Job?
Adam Thompson | Aug 2, 2018
You’re at your station, just getting ready to sit down on the recliner and kick your feet up when the tones drop “Medic 4, respond to a...
Want to Get Paid? Ensure Field Crews Complete Compliant Trip Reports
Maggie Adams, President, EMS Financial Services | Jul 26, 2018
What is the quickest way to get EMTs and paramedics to roll their eyes? Tell them how important their documentation is to reimbursement,...
How to Use ePCR Data to Build Relationships with Hospital Partners
Kevin Crocker | Jul 19, 2018
EMS is driven to respond to patients in need regardless of where they are in your community. One of the big challenges is dealing with...
How to Protect Your EMS Agency, its Mobile Devices & Data
Allison J. Bloom, Esq. | Apr 12, 2018
It should come as no surprise by now that with advances in technology, the frequency of data loss and breaches is on the rise. It’s not...
10 Ways to Improve Efficiency [& Start Saving Money] Today!
Kelli Turner | Mar 8, 2018
Do you struggle trying to improve operational efficiencies within your EMS or Fire agency? Are you driven by trying to squeeze every dollar...
American Heart Month Roundup: The Role of Data in CPR & STEMI Care
Lindsay Alexander | Feb 27, 2018
Did you know that about 610,000 people die of heart disease in the United States every year? That’s one in every four deaths. Of those...
LA County Fire Collects & Analyzes Data to Improve CPR Performance
Lindsay Alexander | Feb 22, 2018
One of the largest fire departments in the United States, the Los Angeles (LA) County Fire Department has 174 fire stations, 73 paramedic...
How to Improve Patient Outcomes & Provider Safety on the Move
Tim Brickell | Feb 20, 2018
When resuscitation on the move is necessary you want two things: you want the highest-quality CPR and you want to make sure while that CPR...
CPR University: Hands-On Course is Designed to Improve Survival from Cardiac Arrest
John Tobin | Feb 13, 2018
High-performance or high-quality CPR has been around for years now, but do we as EMS professionals understand what it takes to achieve and...
Debriefing for the Modern Age: The Importance of Code Data from the Hospital Side
Crysta Wilson & Elizabeth (Libby) Scott | Feb 8, 2018
The concept of debriefing started in the military, with individuals providing first-hand accounts that were then analyzed and used to...
How to Successfully Navigate the EMS Landscape in 2018
Lindsay Alexander | Feb 6, 2018
During the month of January, the ZOLL Pulse Blog was focused on tips and tools to help your EMS or Fire agency succeed in 2018. Check out...
Looking for EMS Software Best Practices? Check Out ZOLL’s Educational Webinars!
Lindsay Alexander | Dec 26, 2017
Many of the world’s most successful people have a commitment to constantly learning.Spending at least a few hours each week learning from...
What Were the 12 Hottest Topics in EMS in 2017?
Lindsay Alexander | Dec 14, 2017
Because the holiday season is in full swing, I was tempted to begin this blog post with one of my favorite Christmas clichés (think: a...
How to Improve the Patient Journey from Dispatch through Discharge: October Roundup
Lindsay Alexander | Nov 2, 2017
During the month of October, we posted an array of content on the ZOLL Pulse Blog addressing the patient journey from dispatch to patient...
Taking a Deeper Look at the Guidelines for CPR
Kenan Kuntsal | Oct 26, 2017
Not so long ago, professional rescuers were taught the same things as civilians when it comes to CPR — push hard, push fast. That was all...
Focus On These 7 Essential Elements To Produce High-quality ePCRs
Sean Kukauskas | Oct 24, 2017
Today, the need for EMS clinicians to write and maintain accurate, high-quality, and detailed documentation has been a big focus in the...
How Can New Technology Guarantee Patient Care Comes First?
Joseph C. Moran | Oct 19, 2017
Being a large private EMS company doesn’t come easy these days. The days are long for clinicians, the incidents are becoming more stressful...
The Time to Become Step 1 in Your Community’s Continuum of Care is Now
Mark Bober | Oct 17, 2017
Too often in our pursuit of a “smart system” on which to base our EMS decisions, we find ourselves bound and limited by the very technology...
3 Simple Countermeasures to Sustain Effective Documentation & Reimbursement during a Major Incident
Kristyna Domene, Meg Chandler & J. Todd Sheridan | Sep 26, 2017
Electronic health records (EHRs) have become the standard of care in most healthcare systems throughout the United States. This shift was...
What Happens to Your EMS Operations When Disasters Strike?
Andy Geske | Sep 5, 2017
While writing this blog, Hurricane Harvey has been dropping several feet, not inches, of rain on the Southern Texas and the surrounding...
August Roundup: The Latest Tech Trends, Security Best Practices for Mobile Devices & More!
Lindsay Alexander | Aug 31, 2017
If you haven’t visited in a while, you’ll notice that the ZOLL Pulse Blog has a brand new look! We hope you find it far more engaging and...
ZOLL Online: Our Journey to Zero Downtime Releases
Rob Humphreys | Aug 24, 2017
While most of the articles on the ZOLL Pulse Blog address issues with which our customers grapple every day, I’d like to change gears a bit...
Think Outside the Box: How to Get the Most Out of Your Crystal Reports
Darlene Forney, Customer Onboarding Report Analyst | Aug 17, 2017
Today we are going to talk about Crystal reports, and why they are so important to using the ZOLL software. Crystal reports is a...
Top 5 Unexpected Benefits of EMS Software Integration
Sean Kukauskas | Aug 10, 2017
Like it or not, technology has made its way into the world of EMS, and it’s here to stay. Software solutions such as computer assisted...
EMS Mobile App Roundup – Check Out the Latest & Greatest
Kelli Turner | Aug 8, 2017
From using your cell phone to assist in proving quality CPR to locating the nearest AED or securely recording patient care information from...
The Community Paramedicine Payment Evolution
Maggie Adams, President, EMS Financial Services | Jul 20, 2017
As a community paramedicine (CP) program is born, the questions are how to fund and launch the initiative. Once CP takes off and proves its...
Consider Community Paramedicine to Tackle Rising Healthcare Costs
James Crutchfield | Jul 11, 2017
Over the past several years Manatee County, Florida has continued to experience an increase in the indigent – low income – population,...
Show Me the Money! How to Maximize Payment for Community Paramedicine
Chris Cebollero | Jul 6, 2017
“Show me the money” echoed by Cuba Gooding Jr. in the hit movie Jerry Maguire, is a great quote to echo that work well done deserves...
Harnessing ePCR for Data-Driven Decision Making
Lindsay Alexander | May 30, 2017
In 2011, Steve Fravel, EMS Data Systems Coordinator for Pinellas County (Florida) Fire & EMS Administration, led the transition to...
Focusing on Behind-the-Scenes Nuances to Improve Efficiency
Lindsay Alexander | May 25, 2017
Stacey Cloutier has been with Armstrong Ambulance Servicefor 11 years. She is an innovative thinker that focuses on the behind-the-scenes...
Leveraging Cohesive Technology to Meet & Exceed Agency Benchmarks
Lindsay Alexander | May 24, 2017
Ryan Thorne, CEO and director of Thorne Ambulance Service in Greenville, South Carolina, knew that in order to progress in a private...
Building an Efficient, Yet Lean EMS System
Lindsay Alexander | May 17, 2017
Through dedication, perseverance and expert patience, Alexander Lewinsky, operations manager for JFK EMS, has been instrumental in growing...
Strengthen Hospital Relationships with ePCR: Part 3
Mark Gambale | May 9, 2017
In the last installment of the three-part series “Guarantee Your ePCR Works for you, Not Against You,” we asked Steven Cohen, the Assistant...
The Latest Compliance Tips for Successful EMS Operations
Lindsay Alexander | May 2, 2017
Did you know that medical information is worth at least 10 times more than a credit card number on the black market? It’s shocking, but...
Why Should I Care About the Newest Version of NEMSIS?
Lindsay Alexander | Apr 25, 2017
National Emergency Medical Services Information System (NEMSIS) enables local and state emergency medical services (EMS) databases from...
Documentation Compliance in the Real World
Maggie Adams, President, EMS Financial Services | Apr 20, 2017
What is the quickest way to get EMTs and paramedics to roll their eyes? Tell them how important their documentation is to reimbursement,...
What Really is the Best Way to Achieve Operational Efficiency?
Lindsay Alexander | Apr 4, 2017
Every agency strives to improve the quality and efficiency of their EMS operations. Bonus if they can do so while reducing cost. What is...
Operational Dashboards Turn EMS Data into Actionable Insight
Rob Humphreys | Mar 30, 2017
Last month, we shared six dashboards to improve clinical outcomes. This month, as we focus on operational efficiency, we delve into how...
A New Age of HIPAA Enforcement – What it Means for EMS
Ryan Stark, Esq., Managing Partner, PWW | Mar 23, 2017
In 2016, the Heath Insurance Portability and Accountability Act (HIPAA) police levied far more penalties than ever before, and government...
Better Care & Billing Metrics Start with ePCR: Part 2
Mark Gambale | Mar 16, 2017
In Part two of this three-part series “Guarantee Your ePCR Works for you, Not Against You”, we asked Steven Cohen, the Assistant Director...
Paint a Complete Patient Story to Eliminate Denied Claims
Steve Johnson | Mar 2, 2017
Your crews’ patient care reports (PCRs) should clearly and consistently demonstrate that patients received high-quality patient care. The...
Let’s Get to the Heart of the Matter: What You May Have Missed on the ZOLL Data Blog in February
Lindsay Alexander | Mar 1, 2017
About 610,000 people die of heart disease in the United States every year – that’s one in every four deaths. And about 47 percent of sudden...
Empower EMS to Deliver CPR Correctly with CaseReview
Matt Vawter | Feb 28, 2017
Heart disease is still the leading cause of death for men and women in the United States. So during American Heart Month we want to...
6 Dashboards to Improve Clinical Outcomes
Rob Humphreys | Feb 23, 2017
Organizations spend so much time and energy capturing data for tasks such as mandatory reporting and monitoring compliance; but successful...
When an EMS Professional Becomes the Patient; How High-Quality Care Saved My Life
David Bryson | Feb 9, 2017
As an EMS professional, I know firsthand how important it is to deliver the highest form of quality care. As a survivor of a heart event, I...
Data Says: Switch Out Compressors to Optimize CPR Results
John Tobin | Feb 7, 2017
When performing high-quality CPR, one of the most important factors is compressor fatigue. When I started in EMS, the person with the most...
Looking at STEMI Care Through the Lens of Systems
Mic Gunderson | Feb 2, 2017
You took your EMR, EMT or paramedic training – check. You got all of your continuing medical education covered, including Advanced...
Guarantee Your ePCR Works For You, Not Against You: Part 1
Mark Gambale | Jan 31, 2017
We asked Steven Cohen, the Assistant Director of EMS at the Jersey City Medical Center EMS Department in New Jersey, about how their ePCR...
9 Steps to Manage EMS Data Security Effectively
Tim Harren | Jan 5, 2017
As an IT Director, my biggest concern outside the walls of our office is the mobile devices assigned to all our vehicles and with our...
A Look Back & a Look Ahead
Lindsay Alexander | Jan 3, 2017
ZOLL would like to wish you, and your loved ones, a very Happy New Year. With the New Year comes new resolutions for the year, which a lot...
How to Identify & Manage the Top 5 Risks of a HIPAA Breach
Steve Wirth, Esq., EMT-P, Attorney, PWW, LLC | Dec 5, 2016
Dec. 28, 2016 marks the 16th anniversary of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule – the federal...
Compliance in EMS is Going to the Dogs!
Maggie Adams, President, EMS Financial Services | Nov 9, 2016
There’s a great cartoon with a dog and his owner. The owner says, “Max, you’re such a good dog! You’re a pretty boy. I love you, Maxie!...
ICD-10 Documentation Training: What is Different & Why Does it Matter to Me?
Marie Johnson | Jan 16, 2014
ICD-9 codes (and soon ICD-10 codes) are used to describe diseases, signs and symptoms, abnormal findings, complaints, social...
How Your EKG Monitor Can Help Improve Outcomes in TBI Patients
John Tobin | Dec 5, 2013
Craziness you say – EKG monitors are for, you know, cardiac stuff. How in the world can it be used to help TBI patients? Before we get...
5 Things to Expect From Your Software Vendor Support
Leonard Giuliano | Oct 18, 2013
As a member of the City of Thornton Fire Department, I have many years of experience evaluating, managing, and using software to support...
5 Things EMS Agencies Should Be Doing Now to Prepare for HIPAA
Ryan Stark, Esq., Managing Partner, PWW | Sep 16, 2013
Is your agency prepared for September 23, 2013? Below are 5 critical steps from Page, Wolfberg & Wirth, the National EMS Industry Law...
The Major Differences Between ICD-9 & ICD-10
Marie Johnson | Sep 12, 2013
The impending change from ICD-9 to ICD-10 will be the largest and most challenging transition of our careers. When it comes to ICD-10, a...
ZOLL Online Helps Smaller Fire & EMS Organizations Improve Efficiency
Larry Malloy | Aug 2, 2013
The needs of smaller fire departments and EMS agencies are often overlooked by technology companies. Software may improve efficiencies and...
Planning Your Data Usage
Ryan Schwerman | May 9, 2013
Data overuse notifications! It’s never fun to receive these text messages at all, let alone at 1:09AM on a Thursday night like I did (see...
ZOLL Online – High Performance In A Secure Environment
Larry Malloy | May 3, 2013
We understand it’s not easy for an organization to give up some control of their systems and processes, especially when it comes to data...
10 Important Details to Consider When Making a Mobile Hardware Decision
Mark Stefanowski | Feb 22, 2013
Mobility is great and enables workers to be more productive, but making sure you have the correct tool for the job is paramount to...
Community Paramedicine, Community Medicine... A Natural for EMS!
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Feb 14, 2013
I wanted to share a few thoughts I have on how healthcare reform will impact EMS. EMS is not an island but a bridge, and EMS Operations...
ZOLL Committed to HL7 Standard in their Reporting!
Rene Nelson | Jan 7, 2013
HL7 stands for Health Level Seven and it is a standards developing organization that is widely used in the health care industry both in...
The Future of PCRs
John Whannel | Dec 11, 2012
As I talk to customers and prospects about ePCR, I hear a lot about how great a particular feature is. Or that it would be nice if ZOLL’s...
How the American Recovery & Reinvestment Act of 2009 Will Affect EMS
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Nov 30, 2012
EMS is an important component of healthcare and the practice of medicine. As such, it’s important for EMS to track and understand...
Security, HIPAA & HITECH Compliance
Larry Malloy | Nov 28, 2012
If you are dealing with patient health information, security and compliance concerns may keep you awake at night. Basic data security and...
