4 Must-have Data Points for Dispatch-Billing Alignment and Maximum Reimbursement
Mar 27, 2025
1 min read
In emergency situations, dispatchers are responsible for guiding 9-1-1 callers through tough situations with life-saving support....
How EMS Agencies Can Reframe Need and Refocus Resources With Geospatial Analytics
Dec 16, 2024
3 min read
The Emergency Medical Services (EMS) industry is facing a myriad of challenges, with most agencies under pressure to improve response times...
How To Minimize Radio Chatter and Reduce Guesswork With Smarter Dispatch Resource Management
Dec 13, 2024
2 min read
As the hub for coordinating emergency responses for patients, the dispatch communications (“comms”) center plays an invaluable role in...
What To Consider When Making the Transition From On-premises to Cloud-based EMS Software
Sep 16, 2024
1 min read
For emergency medical service (EMS) organizations, making the jump from on-premises software to cloud-based software comes with a lot of...
Rescue Squad Adopts an Intuitive CAD Solution To Ramp up Dispatch and Improve Data Visualization
Apr 3, 2024
1 min read
Princeton Rescue Squad (Princeton) was struggling with their complex, pen-and-paper process for dispatch. The manual method made data...
Meet the New ZOLL Dispatch and ZOLL Respond CAD Solution
Dec 14, 2023
1 min read
When seconds count in emergency response, dispatchers and call takers should have the right tools in place to get critical care teams to...
Data Interoperability Drives Better Coordination of Care in Emergent Patient Transitions
Nov 13, 2023
1 min read
Everything that happens in an ambulance has a huge impact on what happens to a patient in a hospital. Unfortunately, handoffs between...
Collect More Revenue Faster: The Pivotal Role of Clear, Concise, and Complete Documentation
Oct 17, 2023
1 min read
Electronic patient care reports (ePCRs) should paint a vivid picture; if it is not documented, it didn’t happen! Documentation is the key...
News Alert: Cloud-based, Integrated CAD Solution Helps EMS Dispatchers Respond Faster and Make Data-driven Decisions
Sep 22, 2023
2 min read
Continuing its mission to design software and data solutions that help EMS agencies improve performance from dispatch to discharge, ZOLL®...
How Our Agency Turned a COVID Crisis Into an Opportunity To Embrace Remote Dispatching
Ryan D. Thorne, NRP, Founder and CEO, Thorne Ambulance Service | Feb 21, 2023
During the early days of the COVID-19 pandemic, our dispatch team was hit hard with the virus. Five dispatchers tested positive for COVID,...
Mobile Companion App Transforms the Way Medics Chart Patient Care From the Field
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Feb 17, 2023
ZOLL® Data Systems has unveiled the latest innovation for its flagship, cloud-based ePCR software, ZOLL emsCharts.® A new mobile companion...
App Lets You Keep Charting Through the Chaos
John Erich | Dec 8, 2022
Suited for providers’ personal devices, ZOLL® emsCharts® NOW is streamlined for contemporaneous use even when there’s no connection.
CAD, Comms Center and ePCR Data Provide Critical Insights Needed to Reform EMS Processes and Protocols
ZOLL Data Systems | Sep 29, 2022
The EMS industry is experiencing unprecedented challenges, including staffing shortages and unsustainable revenue models. Matt Zavadsky,...
Six Reasons You Can’t Miss ZOLL Summit 2022
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Feb 22, 2022
ZOLL’s largest educational event of the year, ZOLL Summit, brings hundreds of EMS, Fire, and healthcare professionals from all over the...
Why Rapid Access to EMS Data Is Essential for Excellence in Cardiac Systems of Care
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Feb 17, 2022
In a cardiac system of care, STEMI-referring hospitals and STEMI-receiving centers rely on accurate, timely communication and coordination...
Using ZOLL Respond for Effective Communication
Matthew Allred, Implementation Specialist, ZOLL Data Systems | Jan 28, 2022
Effective communication in emergency medical services provides two-way and real-time capabilities, delivering messages efficiently to and...
Using Mobile Devices for Connected Communication Transforms EMS Dispatch
Stephen Frye, Product Owner, ZOLL Respond and ZOLL Road Safety | Dec 28, 2021
Co-Written by Mike McKevitt, Director, Product Management
COVID, Competition, and the Cloud Push the Industry Toward EMS 4.0
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Sep 14, 2021
(6 min read) EMS 3.0 introduced the concept of transforming the Emergency Medical Services industry from emergency response and transport...
Now Is the Time to Make the Transition to Electronic Charting
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Aug 10, 2021
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange
Ryan Stark, Esq., Managing Partner, PWW | Aug 9, 2021
Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
NEMT Market Disruption Spells Opportunity for Hospitals and EMS Agencies
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Jul 29, 2021
(6 min read) Non-emergency medical transport (NEMT) is a growing, multi-billion-dollar industry. According to Frost & Sullivan, the total...
Hosted Computing Eases Orderly Transition to SaaS Solutions
Frederick Barnes, Vice President, ZOLL Data Systems | May 26, 2021
(5 min read) There are many reasons that business applications are moving to the cloud, or Software as a Service (SaaS) model. One of the...
Implement These Best Practices for Improving Comms Center Performance
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Jan 26, 2021
Step into any dispatch communications center, and you’ll witness a familiar buzz of activity which, to the untrained eye, can look like...
Participating in the ET3 Model? Here’s What You Need to Know About NEMSIS Reporting Requirements
ZOLL Data Systems | Dec 22, 2020
With thousands of Emergency Medical Services (EMS) agencies throughout the U.S., there are inevitably hundreds or even thousands of...
How NEMSIS v3.5.0 Can Propel the EMS Industry Forward
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Dec 21, 2020
New National Data Reporting Elements for Improving Patient Care and Driving Evidence-based Progress in EMS’ Role in the Healthcare Ecosystem
Using ePCR Bio-Surveillance and Geospatial Data to Improve EMS Operations
Chuck McSweeney, MPS, NR/CC-EMT-P, CMTE, Clinical Business Consultant, ZOLL Data Systems | Dec 2, 2020
From COVID-19 hot spots to opioid overdoses, EMS agencies must evaluate community health data in new ways and more frequently than ever...
Tips for EMS Agencies to Resolve Today's Patient-Pay Accounts
Maggie Adams, President, EMS Financial Services | Nov 24, 2020
Everywhere I go, ambulance providers, billing companies, and billers ask, “Why do patients think that ambulance service is free?” Across...
Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange
Ryan Stark, Esq., Managing Partner, PWW | Nov 17, 2020
Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
New Perspectives Call for New EMS Practices in 2021
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Nov 2, 2020
Undoubtedly, things have changed as a result of COVID-19. What were once accepted practices are no longer sufficient. EMS agencies must...
Now Is the Time to Make the Transition to Electronic Charting
Christa Lassen-Vogel, Senior Manager, ZOLL Data Systems | Oct 22, 2020
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
COVID-19 Workforce Impacts and Data Collection: A Study in Collaboration
New Jersey Association of Paramedic Programs | Sep 9, 2020
(8 min read) In early 2020, the concept of the novel coronavirus was nothing more than a whisper in New Jersey EMS agencies. It was...
Interoperability Has Come a Long Way, but There Is Much to Be Done
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Sep 3, 2020
(8 min read) 2020 has been an interesting year, and at the time of this writing, it’s only September. I am sure the word of the year will...
4 Questions About How the COVID-19 Medical Leave Impacts EMS Agencies
Christie Mellott, Esq., EMT | Aug 31, 2020
(6 min read) Without a doubt, COVID-19 has presented EMS agencies with multiple challenges that collectively are some of the most...
EMS Compliance Lessons from a $10M Medicare Ambulance Fraud Scheme
Christopher Kelly, Esq., Of Counsel, PWW, LLC | Aug 11, 2020
(4 min read) Several recent cases have shown that the Department of Health and Human Services’ Office of Inspector General (OIG) and the...
Connected Communication Using Mobile Devices Transforms EMS Dispatch
Stephen Frye, Product Owner, ZOLL Respond and ZOLL Road Safety | Jul 30, 2020
Co-Written by Mike McKevitt, Director, Product Management
How EMS Providers Can Spend CARES Act Relief Funds and Prepare for an Audit
Steve Wirth, Esq., EMT-P, Attorney, PWW, LLC | Jul 14, 2020
Broad HHS Guidance Covers Coronavirus Response and Lost Revenue
The National EMS Assessment: Ten Years Later
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jul 1, 2020
2020 NASEMSO Survey Reflects Evolution of EMS Industry
Guarding Against (More) Revenue Loss
Maggie Adams, President, EMS Financial Services | Jun 18, 2020
By Maggie Adams
Improve ET3 Outcomes with Information Best Practices and Data Exchange
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Jun 16, 2020
Three Metrics Guiding Progressive Change within EMS
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Mar 11, 2020
A look at where we’ve used data in the past and how we’re using it now to improve performance in the prehospital and in-hospital settings.
Four Actionable Takeaways from the First Ambulance HIPAA Settlement
Ryan Stark, Esq., Managing Partner, PWW | Mar 5, 2020
Written By: Ryan Stark
Five EMS Technology Improvements that Will Shape the Next Ten Years
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Feb 13, 2020
“The only constant is change,” paraphrasing the ancient Greek philosopher, Heraclitus. In the world of technological and engineering...
Being Paid vs. Being Paid Correctly: The Difference Can Be Costly
Daniel Pedersen | Feb 5, 2020
(4 min read) It’s no secret that being paid for the service you provide is the goal for most ambulance systems. After all, reimbursement is...
The Never Quite Forgotten Compliance Risk
Maggie Adams, President, EMS Financial Services | Jan 22, 2020
(6 min read) Medicare usually pays the largest portion of ambulance claims. But when viewing medical transportation - ambulance combined...
ROI from CQI
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Jan 15, 2020
(4 min read) CQI involves more than just checking reports to make sure that the “red” went away, it’s a continuous process focusing on...
Time Check on Your Company's Best Practices
Christopher Kelly, Esq., Of Counsel, PWW, LLC | Jan 9, 2020
(4 min read) As we head into 2020, it is a good time to get a check-up. I’m not talking about a trip to your doctor, I’m suggesting a...
Spotlight on SUMMIT 2020’s Keynote Lineup
Bonnie Doyle | Jan 7, 2020
ZOLL is excited to announce our keynote speaker lineup for SUMMIT 2020! The three-day event, scheduled for June 9-11 at the Sheraton in...
6 Simple Cybersecurity Tips for EMS Agencies
Ryan Stark, Esq., Managing Partner, PWW | Dec 11, 2019
(2 min read) EMS agencies are very attractive targets for cybercriminals. But, there are easy steps you can take to better protect your...
Response Times: We Did it to Ourselves (And Now We Need to Change It)!
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Nov 13, 2019
What response times can tell us (if we gather the data accurately) (5 min read) Nine minutes or less, 90% of the time – or whatever...
Achieving Revenue (Tri)Cycle; Not (Uni)Cycle
Daniel Pedersen | Nov 6, 2019
(3 min read) When people hear the phrase “revenue cycle,” words like "billing," "collections," and "payment" typically come to mind. While...
5 Ways to Empower Millennials in the EMS Workforce
Rabecca Sembrat | Oct 22, 2019
(6 min read) Co-Written by Logan Sullivan and Rabecca Sembrat We continue to see research showing that Millennials are the most educated...
How Using Dispatch Protocols Can Avoid Revenue Loss and Compliance Risk
Amanda Stark | Oct 16, 2019
(4 min read) Dispatch is an area that seems to generate a lot of misunderstandings and confusion, especially as it relates to Medicare...
Using Audit Results and Your Data to Improve Compliance
Amanda Stark | Oct 9, 2019
Audits sometimes get the reputation of being a bad thing or a dirty word. But an audit, whether you’re doing it yourself, hiring someone to...
Risk Management: Beyond ‘Checking the Box’
Justin Eberly | Aug 29, 2019
(4 min read) EMS workers carry heavy responsibility time and time again—on a daily basis. Every mile of ambulance operations, their eyes...
Re-framing Airway Management
Joshua Ishmael | Jul 8, 2019
(6 min read) As pre-hospital providers airway management (basic or advanced) should be our bread and butter. After all, our lives and very...
Undertaking Clinical Trials in a Pre-Hospital Setting
Gordon Nevils | Feb 4, 2019
ZOLL SUMMIT Speaker Series As a supervisor of Education, Research and Community Programs for Peel Regional Paramedic Services, I provide...
Community Paramedicine in 2019: Design, Sustainability, and the Future
Brian Randall | Jan 24, 2019
ZOLL SUMMIT Speaker Series Community Paramedicine. It is a concept/model we have been hearing about for years, and it is one of the top...
EMS Dispatch Data: Why measure it and how to do it better in 2019
Darlene Forney, Customer Onboarding Report Analyst | Jan 4, 2019
(4 minute read) Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if...
2018 EMS Mobile App Round-up
Kelli Turner | Dec 27, 2018
It’s that time of year again when I sleuth around the internet and comb through user-reviews to compile the most useful smartphone apps for...
Emergent Response, a Dangerous Epidemic
Bridget Yoder | Dec 13, 2018
Why Using Lights & Sirens Can Be Risky Business In one of our recent webinars, McGowan discussed the dangers of emergent response. When...
5 Guidelines for Fatigue Risk Management
Bridget Yoder | Nov 29, 2018
During a recent ZOLL webinar on EMS fatigue, the audience was asked whether fatigue was a problem in their organization. An astounding 79...
Emergency Response Travel Safety
Jerome Ozog | Nov 15, 2018
Important Initiatives for Traveling Emergency Responders by Jerome Ozog, Glatfelter Program Managers & ETC Education Specialist
Aviation Webinar Discusses Safety and Crew Resource Management
Bridget Yoder | Oct 11, 2018
A recent webinar featured experienced pilots Captain Dick Blanchet, Major Ben Blanchet, and Captain Chris Guerra as panelists as well as...
How to Provide 5-Star Patient Transport
Justin Eberly | Oct 9, 2018
Could your ambulance and paratransit customer service rival Uber? In a 2015 Jimmy Kimmel Live television skit, Kimmel compared an ambulance...
3 Ways to Improve Your EMS Billing Management
Maggie Adams, President, EMS Financial Services | Sep 13, 2018
Today we discuss the many small steps ambulance providers can take to improve operations and get paid for transports. Actions in dispatch,...
Operational Dashboards: Using Your EMS Data to Improve Operations
Rob Humphreys | Sep 6, 2018
Last month, we shared six dashboards to improve clinical outcomes. This month, as we focus on operational efficiency, we delve into how...
Four Free eLearning Courses on Ambulance Safety
Lindsay Alexander | Aug 30, 2018
Is ambulance safety a concern or focal point in your organization? We fully support that! ZOLL is committed to improving ambulance safety...
Learning from Aviation Safety: Part 2 - Checklists
ZOLL Data Systems | Jul 5, 2018
In 1935, a fatal airplane crash changed the aviation safety world. It was at Wright Field near Dayton, Ohio, when the Boeing aircraft...
June Roundup: Tips & Tools to Improve Safety in EMS
Lindsay Alexander | Jun 28, 2018
Did you know that 4,500 vehicle crashes per year involve ambulances? Safety is paramount in EMS, and we here at ZOLL are committed to...
Improve CPR Quality & Provider Safety on the Move
Tim Brickell | Jun 26, 2018
When resuscitation on the move is necessary you want two things: you want the highest-quality CPR and you want to make sure while that CPR...
How IoT Connects Ambulances & Improves Safety
Mike McKevitt | Jun 21, 2018
You’ve likely heard of the Internet of Things, or its acronym IoT (eye – oh – tee). You might even be an expert on the topic, with all of...
What Florida Hospital's Ground EMS Learned from their Partners in the Sky
Margot Ververis | Jun 19, 2018
I came to ground EMS from flight. After four years as a flight nurse and more than 28 years as a nurse, my transition was eye opening to...
How to Get Started with Your EMS or Fire Grant
Leigh Clancy | Jun 14, 2018
Did you know there is billions of dollars of grant money available for EMS and Fire agencies? There is! The problem is, I know grant...
Learning from Aviation Safety: Part 1 – Crew Resource Management
ZOLL Data Systems | Jun 12, 2018
Has this ever happened to you: You’re the new person starting your first day at a service with a seasoned medic. You get your first call of...
Emergency Responders’ Key to Road Safety: Think Like the Drivers Around You
Michael Baker | Jun 7, 2018
Summer weather is here, and a long day trapped in the office urges many people to rush home to enjoy it. They roll their windows down and...
Build a Culture of Safety with FREE CAPCE eLearning Courses from EMS1
Lindsay Alexander | Jun 5, 2018
Is ambulance safety a concern or focal point in your organization? We fully support that! ZOLL is committed to improving ambulance safety...
April Roundup: Mobile Device Best Practices, KPIs to Increase Your ROI, Benefits of GIS & More
Lindsay Alexander | May 1, 2018
If you haven't visited the ZOLL Pulse Blog in awhile, you've missed some really great content to help you in your day-to-day as EMS...
Why Does Performance Matter in EMS?
Sean Kukauskas | Apr 26, 2018
If you have spent any time in EMS, chances are you have probably had a dispatcher (or two) say something along the lines of “whatever you...
5 KPIs to Measure to Improve Fleet Safety & Savings
Will Rosenberg | Apr 24, 2018
Butler Medical Transport operates more than 67 ambulances throughout Maryland and Washington, D.C., Maryland doesn't allow 9-1-1 for...
How to Use GIS to Improve Billing, Operations & Responder Safety
Brian Rowe | Apr 19, 2018
Have you ever tried to geocode an incident for a motor vehicle crash using a milepost on a roadway or determine the best access point to a...
How to Protect Your EMS Agency, its Mobile Devices & Data
Allison J. Bloom, Esq. | Apr 12, 2018
It should come as no surprise by now that with advances in technology, the frequency of data loss and breaches is on the rise. It’s not...
March Roundup: Make EMS Billing Easier, Learn to Manage a Media Crisis, Improve Operational Efficiency & More!
Lindsay Alexander | Mar 29, 2018
Perhaps you spent your free time diving into March Madness instead of keeping up on the latest on the ZOLL Pulse Blog. That’s OK. We’ve got...
Want to Continue to Cultivate Your Culture of Safety? Hire for Behavior
ZOLL Data Systems | Mar 15, 2018
EMS or Fire organizations that have committed, or are planning to develop, a culture of safety have many challenges facing them. For the...
Are You Risking Lives When Trying to Save Lives?
ZOLL Data Systems | Mar 1, 2018
Personal experience certainly makes a believer out of you. While working for a former EMS agency, I was present to see firsthand what...
How to Improve Patient Outcomes & Provider Safety on the Move
Tim Brickell | Feb 20, 2018
When resuscitation on the move is necessary you want two things: you want the highest-quality CPR and you want to make sure while that CPR...
Road Safety Reduces Risky Behavior & Fleet Costs [& Improves Patient Satisfaction!]
Lindsay Alexander | Feb 15, 2018
As an EMS agency, what if you could reduce risky behavior? Reduce fleet costs? And improve patient satisfaction? EMS leaders in Missouri,...
How to Successfully Navigate the EMS Landscape in 2018
Lindsay Alexander | Feb 6, 2018
During the month of January, the ZOLL Pulse Blog was focused on tips and tools to help your EMS or Fire agency succeed in 2018. Check out...
The Road Safety Experience: Medic Ambulance is Changing their Culture One Step at a Time
James Pierson | Jan 18, 2018
What led Medic Ambulance to implement a driver modification tool? We knew our drivers were at risk, and we knew we couldn’t afford to live...
How to Drive Your Ambulance Like an Eagle with the Right Stuff
Dick Blanchet | Jan 9, 2018
Pilots are supposed to have the “Right Stuff.” Sometimes they do! Paramedics and EMTs also need to have these traits as well. Two EMTs in...
How to Monitor EMS Driver Performance
ZOLL Data Systems | Jan 4, 2018
Driver safety doesn’t just affect crews and passenger, it affects the entire community. With increased adrenalin, lights and sirens, and...
How to Dig into Road Safety Data to Improve Your Drivers
Ryan Schwerman | Dec 28, 2017
The Road Safety box is constantly recording data about your vehicle, and it’s of the utmost importance to be able to understand all of this...
Looking for EMS Software Best Practices? Check Out ZOLL’s Educational Webinars!
Lindsay Alexander | Dec 26, 2017
Many of the world’s most successful people have a commitment to constantly learning.Spending at least a few hours each week learning from...
Safety Academy: FREE Ambulance Safety CAPCE eLearning Courses
Lindsay Alexander | Dec 19, 2017
Is ambulance safety a concern or focal point in your organization? We fully support that! ZOLL is committed to improving ambulance safety...
What Were the 12 Hottest Topics in EMS in 2017?
Lindsay Alexander | Dec 14, 2017
Because the holiday season is in full swing, I was tempted to begin this blog post with one of my favorite Christmas clichés (think: a...
Safety, Savings & Best Practices for Vehicle Operators
Lindsay Alexander | Nov 30, 2017
As we approach the end of the year, it’s time again to look back at the best of 2017. Our first of the series recaps our Road Safety...
Fatigue in EMS
P. Daniel Patterson | Nov 28, 2017
Reports of fatigue-related ambulance crashes are on the rise. Previous research shows that greater than half of EMS personnel report...
The Cornerstone of a Northwest Missouri Fleet Safety Program? Road Safety
Scott Roy | Nov 14, 2017
As a public or private emergency medical provider, we all depend on our communities’ trust to deliver on our mission statement. We have to...
Survey Says: Traditional Safety Training Methods Don’t Change Driver Behavior
Mike McKevitt | Nov 9, 2017
Driver safety is an important topic for any fleet organization, including EMS and Fire. A driver who puts safety as a top priority while...
Road Safety: How to Get the Most Out of Your Driver Feedback System
Brandon Mulnix, EMT-P, PEM, BAS | Nov 7, 2017
“Black Monday” is a day that changed the way we at Montcalm County Emergency Services (MCES) approach safety within in our organization....
How to Improve the Patient Journey from Dispatch through Discharge: October Roundup
Lindsay Alexander | Nov 2, 2017
During the month of October, we posted an array of content on the ZOLL Pulse Blog addressing the patient journey from dispatch to patient...
How Can New Technology Guarantee Patient Care Comes First?
Joseph C. Moran | Oct 19, 2017
Being a large private EMS company doesn’t come easy these days. The days are long for clinicians, the incidents are becoming more stressful...
How Road Safety Enhances the Patient Experience & Why it Matters
Ryan D. Thorne, NRP, Founder and CEO, Thorne Ambulance Service | Oct 10, 2017
In October of 2016, I had the misfortune of riding in an ambulance, not as a paramedic, but as a patient. As unfortunate as the events...
September Roundup: Leverage These Tips & Tools to Prepare for a Disaster in Your Community
Lindsay Alexander | Oct 3, 2017
EMS systems and providers are an integral component of each state’s emergency response system and are also a critical element of our...
Safety Sells: How to Acquire More Facility Contracts
Máté Nagy | Sep 21, 2017
Hospitals have patient safety teams and most facilities have a safety team, so why does it seem hospitals and facilities tend to get...
What Happens to Your EMS Operations When Disasters Strike?
Andy Geske | Sep 5, 2017
While writing this blog, Hurricane Harvey has been dropping several feet, not inches, of rain on the Southern Texas and the surrounding...
August Roundup: The Latest Tech Trends, Security Best Practices for Mobile Devices & More!
Lindsay Alexander | Aug 31, 2017
If you haven’t visited in a while, you’ll notice that the ZOLL Pulse Blog has a brand new look! We hope you find it far more engaging and...
When it Comes to Road Safety, a Map May be Worth More Than a Thousand Words
Mike McKevitt | Aug 29, 2017
Crunching data to find the nugget of information you need to make a decision can be challenging, especially if the data set you are looking...
ZOLL Online: Our Journey to Zero Downtime Releases
Rob Humphreys | Aug 24, 2017
While most of the articles on the ZOLL Pulse Blog address issues with which our customers grapple every day, I’d like to change gears a bit...
Bloomington Hospital EMS Tried a Competitor of Road Safety for 1 Year; Find Out What Happened
Kelly Mullis | Aug 22, 2017
Bloomington Hospital EMS was an early adopter of Road Safety, starting with Road Safety 3000. I’ve been the system administrator, and even...
Think Outside the Box: How to Get the Most Out of Your Crystal Reports
Darlene Forney, Customer Onboarding Report Analyst | Aug 17, 2017
Today we are going to talk about Crystal reports, and why they are so important to using the ZOLL software. Crystal reports is a...
How Data is Driving Care Starting at Dispatch
Jerry Overton | Aug 15, 2017
Not that long ago, the dispatch center was just a room located in a basement or the back of an office, staffed by a person trained (or more...
Top 5 Unexpected Benefits of EMS Software Integration
Sean Kukauskas | Aug 10, 2017
Like it or not, technology has made its way into the world of EMS, and it’s here to stay. Software solutions such as computer assisted...
How EMS Mobile Health Guided an Arizona Agency to Better Health Outcomes
Josh Hurguy | Jul 27, 2017
Captain/Paramedic Mike Lamanda, a 27-year veteran of the Golder Ranch Fire District (GRFD), northwest of metropolitan Tucson, Arizona,...
The Community Paramedicine Payment Evolution
Maggie Adams, President, EMS Financial Services | Jul 20, 2017
As a community paramedicine (CP) program is born, the questions are how to fund and launch the initiative. Once CP takes off and proves its...
How to Prevent Tampering on Your Road Safety Device
ZOLL Data Systems | Jul 13, 2017
It’s not a matter of if; it’s matter of when. Tampering of any company-owned equipment is very serious, and the consequences can be...
Consider Community Paramedicine to Tackle Rising Healthcare Costs
James Crutchfield | Jul 11, 2017
Over the past several years Manatee County, Florida has continued to experience an increase in the indigent – low income – population,...
Show Me the Money! How to Maximize Payment for Community Paramedicine
Chris Cebollero | Jul 6, 2017
“Show me the money” echoed by Cuba Gooding Jr. in the hit movie Jerry Maguire, is a great quote to echo that work well done deserves...
Bookmark These 8 Blog Posts on How to Enhance Safety
Lindsay Alexander | Jul 5, 2017
We all struggle with information overload in our inbox and on our social networks. That being said, I won’t take it personal if you missed...
Are Your Insurance Premiums Skyrocketing? Learn How Road Safety Helped My Agency
Will Rosenberg | Jun 29, 2017
Safety at Butler Medical Transport drives savings and is a necessity to keep our financial house in order. With 80 vehicles operating in...
Avoid Secondary Crashes & Improve Safety with Proper Training
Troy Hagen | Jun 22, 2017
Three injury crashes occur every minute in the United States, putting nearly 39,000 EMS responders in harm’s way each day, according to the...
5 Ways to Guarantee a Culture of Safety “Sticks”
Ryan D. Thorne, NRP, Founder and CEO, Thorne Ambulance Service | Jun 20, 2017
The term, “Culture of Safety” seems to be at the forefront of EMS blogs and discussions. Every time you log onto a social media page or...
Struggling to Find Funding for Your EMS Agency? Apply for a Grant
Josh Hurguy | Jun 15, 2017
Many of us in the fire and emergency medical service (EMS) industry are familiar with the process of searching for a funding source once a...
Are You Disaster Prepared?
Andy Geske | Jun 14, 2017
The 2017 Hurricane season began on June 1 and goes to November 30. The National Oceanic and Atmospheric Administration (NOAA), Colorado...
Proactively Equip Staff with Tools & Education to Change Behavior & Limit Accidents
Les Polk & J. Todd Sheridan | Jun 13, 2017
Every day, our patients and the public entrust EMS professionals to drive our vehicles safely in performance of our mission. However, if we...
How Florida Hospital Closed the Divide Between Air & Ground EMS
Margot Ververis | Jun 8, 2017
I came to ground EMS from flight. After four years as a flight nurse and more than 28 years as a nurse, my transition was eye opening to...
Leveraging Cohesive Technology to Meet & Exceed Agency Benchmarks
Lindsay Alexander | May 24, 2017
Ryan Thorne, CEO and director of Thorne Ambulance Service in Greenville, South Carolina, knew that in order to progress in a private...
Cultivating a Culture of Safety Agencywide
Lindsay Alexander | May 23, 2017
James (Jimmy) Pierson, vice president of operations, has been instrumental in the improvement of every aspect of Medic Ambulance. Dedicated...
Maintaining High-Performance EMS Systems
Lindsay Alexander | May 19, 2017
Chris Byrd has held several roles at On Time Transport from being an EMT, dispatch manager and currently the manager for high performance...
Becoming a ALS Service of the Year thru Operational Efficiency Improvements
Lindsay Alexander | May 18, 2017
Brian Weindel has been with Fort Smith EMS for nearly 18 years and has implemented several processes, technology systems and software that...
Building an Efficient, Yet Lean EMS System
Lindsay Alexander | May 17, 2017
Through dedication, perseverance and expert patience, Alexander Lewinsky, operations manager for JFK EMS, has been instrumental in growing...
Numbers Don’t Lie. Road Safety Drastically Changes Driver Behavior, Reduces Operational Costs
Mike McKevitt | May 4, 2017
Vehicle crashes impact the entire community. Response times may be delayed. Patient outcomes may be affected. And your reputation in your...
The Latest Compliance Tips for Successful EMS Operations
Lindsay Alexander | May 2, 2017
Did you know that medical information is worth at least 10 times more than a credit card number on the black market? It’s shocking, but...
Road Safety Enhancements Provide Greater Insight into Ambulance Safety
ZOLL Data Systems | Apr 18, 2017
In the April release of ZOLL Online, we’re introducing the new Road Safety Overview dashboard and an improved reporting experience. These...
What Really is the Best Way to Achieve Operational Efficiency?
Lindsay Alexander | Apr 4, 2017
Every agency strives to improve the quality and efficiency of their EMS operations. Bonus if they can do so while reducing cost. What is...
Operational Dashboards Turn EMS Data into Actionable Insight
Rob Humphreys | Mar 30, 2017
Last month, we shared six dashboards to improve clinical outcomes. This month, as we focus on operational efficiency, we delve into how...
12 Expenses to Consider When Calculating the Cost of an Ambulance Crash
ZOLL Data Systems | Mar 28, 2017
Reimbursements continue to be challenging in EMS, and the future unfortunately doesn’t paint a favorable outlook any time soon. While sound...
Leverage Real-Time Data for Improved Ambulance Response Times
Jamie Chebra | Mar 14, 2017
Response-time performance is one of the most important issues facing any EMS organization. An organization must measure response in...
Keys to Better EMS Billing Management
Maggie Adams, President, EMS Financial Services | Mar 7, 2017
Tips for Improving Operational Efficiency and Cash Flow Today, we discuss the many small steps ambulance providers can take to improve...
How to Improve Your EMS Agency's Safety Policy
ZOLL Data Systems | Jan 24, 2017
Executive, operation and safety leadership should make sure safety policies are reviewed annually and up-to-date. The New Year is an...
9 Steps to Manage EMS Data Security Effectively
Tim Harren | Jan 5, 2017
As an IT Director, my biggest concern outside the walls of our office is the mobile devices assigned to all our vehicles and with our...
A Look Back & a Look Ahead
Lindsay Alexander | Jan 3, 2017
ZOLL would like to wish you, and your loved ones, a very Happy New Year. With the New Year comes new resolutions for the year, which a lot...
Warp Speed to a Greater Safety Culture
Lee Varner | Nov 23, 2016
While preparing for an upcoming presentation, I found myself daydreaming about my favorite childhood TV series,-the original Star Trek....
The Price of Safety - Evaluating the ROI of Ambulance Safety Technology
Cathy Jaynes, PhD, RN | Oct 17, 2016
Aggressive driving in an industry pressured by response times in competitive markets as well as a mission mentality to save lives is a...
Lights & Sirens: What You Can Do to Evaluate & Reduce Risk
ZOLL Data Systems | Oct 3, 2016
The most unsafe aspect of working in EMS is being in an ambulance while it’s operating in a lights and sirens mode. The statistics have...
Practice As You Play: Be Prepared for a MCI Event in Your Community
Con Olson | Sep 26, 2016
Emergency services changed greatly in the wake of the 9/11 attacks. Did we sustain the change? If you are from a metropolitan area, you...
Is Prevention Addressing Driver Behavior or is it a Safe Vehicle Design?
ZOLL Data Systems | Jul 20, 2015
When it comes to ambulance safety, prevention is paramount. Is prevention addressing driver behavior or is it a safe vehicle design? From...
Ambulance Safety Policies Only Work if They Are Enforced
ZOLL Data Systems | Jun 29, 2015
How many times have you experienced when someone messes up, it’s inevitable that sooner or later a new policy is handed down. Now granted...
Reducing “Preventable Expenses” in EMS by Improving Safety
Raul Galang | Dec 20, 2013
Recent events this past year, such as the bankruptcies of First Med EMS and Rural/Metro Corporation, highlight the difficulty that those...
When Responding to Emergency & Non-Emergency Calls is Being Late OK?
Rob Smith | Nov 22, 2013
The key to the question is the contractual obligation in which both parties have agreed upon, and what percentage of the time it was...
5 Things to Expect From Your Software Vendor Support
Leonard Giuliano | Oct 18, 2013
As a member of the City of Thornton Fire Department, I have many years of experience evaluating, managing, and using software to support...
ZOLL Online Helps Smaller Fire & EMS Organizations Improve Efficiency
Larry Malloy | Aug 2, 2013
The needs of smaller fire departments and EMS agencies are often overlooked by technology companies. Software may improve efficiencies and...
Safe Vehicle Operations: A Shift Toward a "Culture of Safety"
ZOLL Data Systems | Jul 19, 2013
Before the days of wearing personal protective equipment, safety consisted of protecting yourself from a combative patient or keeping your...
Planning Your Data Usage
Ryan Schwerman | May 9, 2013
Data overuse notifications! It’s never fun to receive these text messages at all, let alone at 1:09AM on a Thursday night like I did (see...
ZOLL Online – High Performance In A Secure Environment
Larry Malloy | May 3, 2013
We understand it’s not easy for an organization to give up some control of their systems and processes, especially when it comes to data...
Community Paramedicine, Community Medicine... A Natural for EMS!
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Feb 14, 2013
I wanted to share a few thoughts I have on how healthcare reform will impact EMS. EMS is not an island but a bridge, and EMS Operations...
The Culture of Safety in Ambulance Operations
ZOLL Data Systems | Dec 31, 2012
There are many different aspects of safety in an EMS organization; vehicle operations, patient care and staff safety. By far the area that...
Carving Out Ambulance Crash Costs
ZOLL Data Systems | Dec 13, 2012
EMS providers face challenging revenue issues with reimbursement rates continuing to decline. Unfortunately expenses to operate are always...
The Future of PCRs
John Whannel | Dec 11, 2012
As I talk to customers and prospects about ePCR, I hear a lot about how great a particular feature is. Or that it would be nice if ZOLL’s...
Security, HIPAA & HITECH Compliance
Larry Malloy | Nov 28, 2012
If you are dealing with patient health information, security and compliance concerns may keep you awake at night. Basic data security and...
