Your Agency Isn’t Getting Paid: Here’s What You Can Do
Jan 23, 2024
1 min read
You might be surprised at how many billing challenges are common for every agency. Issues that cause payment delays or denials are the same...
Meet the New ZOLL Dispatch and ZOLL Respond CAD Solution
Dec 14, 2023
1 min read
When seconds count in emergency response, dispatchers and call takers should have the right tools in place to get critical care teams to...
Providers Can Even the Playing Field During Open Negotiations – Here’s How
Nov 28, 2023
1 min read
Emergency medical service (EMS) providers are facing ongoing challenges when it comes to receiving the maximum reimbursement rate from...
News Alert: ZOLL Claims Clarity Data Service for Healthcare Providers Delivers Claims Data To Foster Market Transparency and Support Data-driven Negotiation and Decision Making
Oct 30, 2023
1 min read
Healthcare reimbursement practices are under scrutiny, and payment levels are declining for providers from emergency medical services (EMS)...
Collect More Revenue Faster: The Pivotal Role of Clear, Concise, and Complete Documentation
Oct 17, 2023
1 min read
Electronic patient care reports (ePCRs) should paint a vivid picture; if it is not documented, it didn’t happen! Documentation is the key...
Gain More Confidence and a Stronger Position During Open Negotiations and IDR
Oct 10, 2023
1 min read
Since the No Surprises Act (NSA) has gone into effect, emergency medicine (EM) physicians and emergency medical service (EMS) air ambulance...
News Alert: Cloud-based, Integrated CAD Solution Helps EMS Dispatchers Respond Faster and Make Data-driven Decisions
Sep 22, 2023
2 min read
Continuing its mission to design software and data solutions that help EMS agencies improve performance from dispatch to discharge, ZOLL®...
How One EMS Agency Cut Expenses and Improved Compliance While Spending 10% Less Time on PCRs
Sep 18, 2023
1 min read
Monroe Ambulance’s (Monroe) providers often had challenges surrounding their patient care reports (PCRs) and wanted a morestreamlinedway to...
The Power of Data: How To Effect Positive Changes in Clinical Care
May 19, 2023
2 min read
In a recent ZOLL Data Systems webinar, three clinical managers from the JFK University Medical Center (JFK EMS) in New Jersey shared their...
How Our Agency Turned a COVID Crisis Into an Opportunity To Embrace Remote Dispatching
Ryan D. Thorne, NRP, Founder and CEO, Thorne Ambulance Service | Feb 21, 2023
During the early days of the COVID-19 pandemic, our dispatch team was hit hard with the virus. Five dispatchers tested positive for COVID,...
Mobile Companion App Transforms the Way Medics Chart Patient Care From the Field
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Feb 17, 2023
ZOLL® Data Systems has unveiled the latest innovation for its flagship, cloud-based ePCR software, ZOLL emsCharts.® A new mobile companion...
6 Steps to a Better Patient Experience Through Financial Transparency
ZOLL Data Systems | Oct 31, 2022
When patients receive attention and care on the financial portion of medical care, along with quality patient care, it can reduce stress,...
CAD, Comms Center and ePCR Data Provide Critical Insights Needed to Reform EMS Processes and Protocols
ZOLL Data Systems | Sep 29, 2022
The EMS industry is experiencing unprecedented challenges, including staffing shortages and unsustainable revenue models. Matt Zavadsky,...
Golder Ranch Fire District Increases Collections by 5% and Saves 30 Hours Per Month of Staff Time — ZOLL Pulse Award Winner
ZOLL Data Systems | Jun 10, 2022
Golder Ranch Fire District (GRFD) leadership wanted to ensure that they were maximizing the functionality of RescueNet® Billing software...
City of Allentown EMS Achieves Exceptional Financial Performance and Workflow Efficiency with Move to Cloud-based Billing Software — ZOLL Pulse Award Winner
ZOLL Data Systems | Jun 9, 2022
City of Allentown EMS (Allentown EMS) management had a vision for moving to a cloud-based billing solution to support the growing need to...
UMC EMS Modernizes Crew Communications, Sharpens Response Times, and Reduces Operating Costs — ZOLL Pulse Award Winner
ZOLL Data Systems | Jun 8, 2022
University Medical Center’s (UMC EMS)service area has been steadily growing, and agency leadership recognized the need for a...
TransCare Improves Patient Care and Access to Wellness Services While Reducing Unnecessary 911 Calls — ZOLL Pulse Award Winner
ZOLL Data Systems | Jun 7, 2022
TransCare Medical Transportation Services (TransCare), a division of the Crisis Center of Tampa Bay, has a mission “to ensure that no one...
Mutual Aid EMS Deploys New Integrated Software System to Improve Response Times, Operations, and Compliance — ZOLL Pulse Award Winner
ZOLL Data Systems | Jun 6, 2022
Mutual Aid EMS operates 14 ambulance stations across a 924 square-mile service area. Agency leadership saw tremendous opportunity to...
How and Why Bringing EMS Billing In-house Could Be Right for You
ZOLL Data Systems | Jan 4, 2022
If you currently outsource your billing and collections functions and are considering bringing them in-house, you’ll want to assess whether...
Using Mobile Devices for Connected Communication Transforms EMS Dispatch
Stephen Frye, Product Owner, ZOLL Respond and ZOLL Road Safety | Dec 28, 2021
Co-Written by Mike McKevitt, Director, Product Management
COVID, Competition, and the Cloud Push the Industry Toward EMS 4.0
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Sep 14, 2021
(6 min read) EMS 3.0 introduced the concept of transforming the Emergency Medical Services industry from emergency response and transport...
Now Is the Time to Make the Transition to Electronic Charting
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Aug 10, 2021
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
NEMT Market Disruption Spells Opportunity for Hospitals and EMS Agencies
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Jul 29, 2021
(6 min read) Non-emergency medical transport (NEMT) is a growing, multi-billion-dollar industry. According to Frost & Sullivan, the total...
5 Critical Medicare Updates Every EMS Agency Should Know
ZOLL Data Systems | Jun 30, 2021
(5 min read) For many years, EMS agencies and advocacy groups like the American Ambulance Associates (AAA) have been battling for adequate...
How To Humanize Data and Empower Every Position in Your EMS Organization
Ryan D. Thorne, NRP, Founder and CEO, Thorne Ambulance Service | May 20, 2021
(6 min read) When was the last time you heard your field-level providers talking about unit hour utilization (UHU), time on task, and other...
Emotional Strain and Mental Health: Using ePCR Data to Transform the EMS Culture
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Jan 28, 2021
Long shifts, low pay, and repeated, vicarious traumas are givens for paramedics and other EMS professionals. Enduring the physical and...
Implement These Best Practices for Improving Comms Center Performance
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Jan 26, 2021
Step into any dispatch communications center, and you’ll witness a familiar buzz of activity which, to the untrained eye, can look like...
Participating in the ET3 Model? Here’s What You Need to Know About NEMSIS Reporting Requirements
ZOLL Data Systems | Dec 22, 2020
With thousands of Emergency Medical Services (EMS) agencies throughout the U.S., there are inevitably hundreds or even thousands of...
How NEMSIS v3.5.0 Can Propel the EMS Industry Forward
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Dec 21, 2020
New National Data Reporting Elements for Improving Patient Care and Driving Evidence-based Progress in EMS’ Role in the Healthcare Ecosystem
Are Your Key Performance Indicators Costing You Money? (Part 1)
Brian S. Werfel, Esq., Partner, Werfel & Werfel, PLLC | Dec 9, 2020
Co-written by Scott A. Moore, Esq., Principal, Moore EMS Consulting LLC
Using ePCR Bio-Surveillance and Geospatial Data to Improve EMS Operations
Chuck McSweeney, MPS, NR/CC-EMT-P, CMTE, Clinical Business Consultant, ZOLL Data Systems | Dec 2, 2020
From COVID-19 hot spots to opioid overdoses, EMS agencies must evaluate community health data in new ways and more frequently than ever...
What’s Next? More EMS Billing in the COVID Environment
ZOLL Data Systems | Nov 13, 2020
Like all other providers in the healthcare ecosystem, emergency medical services (EMS) agencies have been impacted in many ways by the...
New Perspectives Call for New EMS Practices in 2021
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Nov 2, 2020
Undoubtedly, things have changed as a result of COVID-19. What were once accepted practices are no longer sufficient. EMS agencies must...
Now Is the Time to Make the Transition to Electronic Charting
Christa Lassen-Vogel, Senior Manager, ZOLL Software and Data Solutions | Oct 22, 2020
N.Y. State 2022 CME Recertification Requirements Signal Shift Toward ePCR
EMS Billing in the COVID-19 Environment
ZOLL Data Systems | Oct 13, 2020
(2 min read) In April 2020,the National Association of Emergency Medical Technicians (NAEMT) conducted a survey to assess the early impact...
Offering Patient-centric Payment Plans Increases Provider Collections by More than 11%
ZOLL Data Systems | Oct 6, 2020
(2 min read) Most healthcare providers report offering patient payment plans. The plans are popular; approximately half of consumers state...
COVID-19 Workforce Impacts and Data Collection: A Study in Collaboration
New Jersey Association of Paramedic Programs | Sep 9, 2020
(8 min read) In early 2020, the concept of the novel coronavirus was nothing more than a whisper in New Jersey EMS agencies. It was...
Interoperability Has Come a Long Way, but There Is Much to Be Done
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Sep 3, 2020
(8 min read) 2020 has been an interesting year, and at the time of this writing, it’s only September. I am sure the word of the year will...
4 Questions About How the COVID-19 Medical Leave Impacts EMS Agencies
Christie Mellott, Esq., EMT | Aug 31, 2020
(6 min read) Without a doubt, COVID-19 has presented EMS agencies with multiple challenges that collectively are some of the most...
Not Your Traditional EMS Call: Documentation and Billing for Telehealth Consults
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Aug 6, 2020
(5 min read)
Three Ways Every EMS Agency Should Be Leveraging ePCR Data
Darlene Forney, Customer Onboarding Report Analyst | Aug 4, 2020
Your ePCR is a vast repository of data. So, what are you going to do with it?
Connected Communication Using Mobile Devices Transforms EMS Dispatch
Stephen Frye, Product Owner, ZOLL Respond and ZOLL Road Safety | Jul 30, 2020
Co-Written by Mike McKevitt, Director, Product Management
Leveraging Multiple Data Streams to Accelerate Reimbursement and Enable Agile Operations
Tyler Williams, Director of Strategy, AR Optimization, ZOLL Data Systems | Jul 22, 2020
(7 min read) Consider this scenario: a child enters the hospital emergency department with a broken collar bone, sustained while at play....
How EMS Providers Can Spend CARES Act Relief Funds and Prepare for an Audit
Steve Wirth, Esq., EMT-P, Attorney, PWW, LLC | Jul 14, 2020
Broad HHS Guidance Covers Coronavirus Response and Lost Revenue
The National EMS Assessment: Ten Years Later
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jul 1, 2020
2020 NASEMSO Survey Reflects Evolution of EMS Industry
Guarding Against (More) Revenue Loss
Maggie Adams, President, EMS Financial Services | Jun 18, 2020
By Maggie Adams
Improve ET3 Outcomes with Information Best Practices and Data Exchange
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Jun 16, 2020
How to Prevent Revenue Loss During COVID-19
Juli Smith, Director, ZOLL Data Systems | May 21, 2020
Unanticipated situations like the COVID-19 crisis present significant revenue challenges for healthcare providers. The path forward can be...
How to Minimize the Operational Impact of MBI and Increase Patient Satisfaction
Ray de la Pena | May 13, 2020
4 Tips for Maximizing Billing During the COVID-19 Pandemic
Maggie Adams, President, EMS Financial Services | Mar 26, 2020
(3 min read) Using your software tools to maximize billing efforts during these difficult times may not be top of mind right now, but I...
Three Metrics Guiding Progressive Change within EMS
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Mar 11, 2020
A look at where we’ve used data in the past and how we’re using it now to improve performance in the prehospital and in-hospital settings.
Five EMS Technology Improvements that Will Shape the Next Ten Years
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Feb 13, 2020
“The only constant is change,” paraphrasing the ancient Greek philosopher, Heraclitus. In the world of technological and engineering...
5 Blogs from SUMMIT 2019 Speakers to Help Get You Pumped for SUMMIT 2020
Bridget Yoder | Jan 29, 2020
(3 min read) We had a fantastic lineup of speakers at SUMMIT 2019. While we get ready to announce our speakers for 2020, we wanted to look...
ROI from CQI
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Jan 15, 2020
(4 min read) CQI involves more than just checking reports to make sure that the “red” went away, it’s a continuous process focusing on...
Time Check on Your Company's Best Practices
Christopher Kelly, Esq., Of Counsel, PWW, LLC | Jan 9, 2020
(4 min read) As we head into 2020, it is a good time to get a check-up. I’m not talking about a trip to your doctor, I’m suggesting a...
Spotlight on SUMMIT 2020’s Keynote Lineup
Bonnie Doyle | Jan 7, 2020
ZOLL is excited to announce our keynote speaker lineup for SUMMIT 2020! The three-day event, scheduled for June 9-11 at the Sheraton in...
6 Simple Cybersecurity Tips for EMS Agencies
Ryan Stark, Esq., Managing Partner, PWW | Dec 11, 2019
(2 min read) EMS agencies are very attractive targets for cybercriminals. But, there are easy steps you can take to better protect your...
Mobile “Interoperable” Healthcare: An Alternative Definition to “MIH”
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Dec 4, 2019
We’re used to hearing about ‘interoperability’ in terms of communications, but how about its use in information exchange?
Response Times: We Did it to Ourselves (And Now We Need to Change It)!
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Nov 13, 2019
What response times can tell us (if we gather the data accurately) (5 min read) Nine minutes or less, 90% of the time – or whatever...
Achieving Revenue (Tri)Cycle; Not (Uni)Cycle
Daniel Pedersen | Nov 6, 2019
(3 min read) When people hear the phrase “revenue cycle,” words like "billing," "collections," and "payment" typically come to mind. While...
Train Your New Gal (and Old Guy) on Documentation
Tim Nowak, Founder & CEO, Emergency Medical Solutions, LLC | Oct 29, 2019
(5 Min Read) Let's face it, a one hour of discussion about threatening lawsuits or a courtroom credibility shredding during someone's...
5 Ways to Empower Millennials in the EMS Workforce
Rabecca Sembrat | Oct 22, 2019
(6 min read) Co-Written by Logan Sullivan and Rabecca Sembrat We continue to see research showing that Millennials are the most educated...
How Using Dispatch Protocols Can Avoid Revenue Loss and Compliance Risk
Amanda Stark | Oct 16, 2019
(4 min read) Dispatch is an area that seems to generate a lot of misunderstandings and confusion, especially as it relates to Medicare...
EMS and Fire: Unique Challenges and Solutions
Brittany Frater | Sep 25, 2019
How Chris Davison of Tucson Fire tackles challenges and optimizes for efficiency (6 min read) Chris Davison has been the Ambulance Billing...
Risk Management: Beyond ‘Checking the Box’
Justin Eberly | Aug 29, 2019
(4 min read) EMS workers carry heavy responsibility time and time again—on a daily basis. Every mile of ambulance operations, their eyes...
The EMS Provider Wellness Puzzle
Mark Bober | Aug 14, 2019
Fitting the pieces together for an overall picture of health (7 min read) Over the past few years, the focus of EMS research, best...
Automate these processes to save yourself time in EMS
Reggie Yancey | Jul 30, 2019
(4 min read) He fires the flaming arrow into the void of darkness inside the cave before him. Hercules was not generally considered a weak...
ePCR Can Make or Break You
Christopher Kelly, Esq., Of Counsel, PWW, LLC | Jul 25, 2019
(4 min read) At this year’s ZOLL Summit conference, I presented a session on the pros and cons of e-pcr systems. This session covered...
Lessons from EMS HIPAA Audits: 5 Violations We See at (Almost) Every Agency
Ryan Stark, Esq., Managing Partner, PWW | Jul 23, 2019
(5 min read) Our firm has been doing on-site HIPAA audits for over 15 years now and one of the most popular questions we get is: “What are...
Changing EMS Leadership into Lionship
Roger Smith | Jul 18, 2019
(6 min read) Take a moment and reflect on two very fundamental questions you should ask yourself as a leader in EMS. First, why did you get...
Defining and enforcing accountability in EMS
Chris Cebollero | Jul 16, 2019
(6 min read) A few months back I was assisting an organization in their efforts to increase employee engagement and satisfaction. A dirty...
Re-framing Airway Management
Joshua Ishmael | Jul 8, 2019
(6 min read) As pre-hospital providers airway management (basic or advanced) should be our bread and butter. After all, our lives and very...
Will After-Market Alterations Leave You Feeling Sheepish?
Justin Eberly | Jul 2, 2019
(3 min read) The sheep-skin strap covers may “look cute and seem soft”, but a Georgia mother now cautions the use of aftermarket products...
5 Ways to be “Better Than Yesterday”
Robert Piparo | Jun 26, 2019
(3 min read) EMS is an evolving profession. We are constantly changing our practices and procedures to meet the demands of an ever-changing...
Can CISD Heal a Culture?
Cory Oaks | Jun 14, 2019
(5 min read) There is no debating the fact that responder PTSD and suicide has become an epidemic. It seems we cannot visit any of the...
MISSION: INTEROPERABILITY: PART 2
Nick Sortin | Jun 12, 2019
(4 min read) Part 2. If you missed Part 1, you can read it here.
Do Your Own Internal Audit to Avoid External Review (and Reduce Denials)
Maggie Adams, President, EMS Financial Services | Jun 5, 2019
(5 min read) Lately it feels like ambulance providers are getting yelled at from Medicare and the OIG at every turn – “Medicare Paid Twice...
MISSION: INTEROPERABILITY: PART 1
Nick Sortin | May 29, 2019
(5 min read) What if I were to tell you there is a pill you can prescribe to prevent death related to sudden cardiac and stroke?
ZOLL Pulse Awards 2019: Celebrating our Exceptional EMS Practitioners
Brittany Frater | May 17, 2019
Another successful SUMMIT on the books! As we reflect on the events of the last week, once again the team at ZOLL would like to...
First Responders: At the Forefront of Disaster & PTSD
Lindsey Elias | May 15, 2019
Recognize Post-Traumatic Stress Disorder signs and symptoms to better protect your crew members (5 min read) If you’ve missed the...
How Health Care Fits into the Internet of Things
Ronnie Thomson | May 1, 2019
What is the Internet of things? For starters, the “Internet of things” represents the fact that everything you own can (and will...
Prevent Fire & EMS burnout with 3 key tactics
Lindsey Elias | Apr 24, 2019
How to better recognize personnel burnout symptoms and proactively protect your crew against them (6 min read) Emergency responders face...
In-Premise or Cloud Software for EMS
Corissa Bowman | Apr 19, 2019
(8 min read) Vendors are quick to tell you that cloud-based applications that provide Software-as-a-Service (SaaS) products are faster to...
Behind the Scenes with Anthony Guerne
Anthony Guerne | Apr 9, 2019
ZOLL SUMMIT Speaker Series PTSD Panel Discussion - A View From Different Perspectives
5 Obstacles to EMS and Hospital Interoperability
Rob Humphreys | Apr 2, 2019
As we’ve discussed in earlier posts (What Does Integration into the Healthcare System Look Like for EMS?) realizing the Triple Aim goals of...
New Rules: How Will the New CMS/ONC Interoperability Rules Impact EMS?
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Mar 28, 2019
There is a federal agency that promotes, monitors, and maintains the implementation of electronic health records within the US. It is the...
EMS Agenda 2050: Leading Us into an Evidence-Based, Data Driven Future
Gam Wijetunge | Mar 26, 2019
Creating the Future
Delivering good medicine in bad places: Starting Canada’s first PHARM Service
Miles Randall | Mar 21, 2019
ZOLL SUMMIT Speaker Series She was 24-years-old, in hypothermic cardiac arrest with immediate bystander CPR. But no ambulance was coming....
Finding the Right Revenue Cycle Management Vendor
Brittany Frater | Mar 18, 2019
Capturing, managing and collecting revenue is a fundamental aspect of being in business, even if your business is to serve the public. One...
The Emergency Triage, Treat, and Transport Model (ET3)
Brian S. Werfel, Esq., Partner, Werfel & Werfel, PLLC | Mar 14, 2019
CMMI’s new pilot program ushers Medicare into the 21st Century “When you only get paid if you take people to the hospital, guess what...
Is Your Leadership Style Enhancing Team Spirit?
Dr. Susan O'Malley | Mar 12, 2019
ZOLL SUMMIT Speaker Series Anyone who has ever worked shift work knows that some shifts are better than others. Many times, the experience...
The Key Skill Missing in EMS A-B-C Techniques
Sean E. Mahar | Mar 7, 2019
Whether you use A-B-C or C-A-B (2010 proposed AHA Guidelines for adult BLS), the outstanding technical skills of first responders (EMTs,...
Prescription CPR
Dr. Joseph Sabato | Mar 5, 2019
ZOLL SUMMIT Speaker Series Advanced Cardiac Life Support was first published by the American Heart Association in 1974. Despite 45 years of...
EMS and Hospital Collaboration
Joshua Ishmael | Mar 1, 2019
ZOLL SUMMIT Speaker Series Question: As an EMS professional how would you rate the transition of care and flow of information from the...
Resuscitate Your EMS Billing Office
Chris Davison | Feb 27, 2019
Are You Overlooking the Human Aspects of Your Billing Office? In EMS, we are all acutely aware of the compliance risks our industry faces....
Improving Advanced Cardiac Life Support in EMS
John Michael | Feb 21, 2019
ZOLL SUMMIT Speaker Series It all starts with questioning yourself. Our first challenge: identifying what really has an impact on the care...
Listen to Your Heart: Improving ROSC Rates in EMS
Theo Gonzales | Feb 14, 2019
Stories of Survival, Inspiration and Innovation for Heart Month In the past year, ZOLL has hosted several “Outcomes Academy Bootcamps” to...
A beginner’s guide to using EMS data to measure performance
Sean Kukauskas | Feb 12, 2019
ZOLL SUMMIT Speaker Series Let’s put it right out there…data is everywhere! Business and professionals across the globe have gone data...
It’s Heart Month: Top-Level Heart Health Tips for Emergency Responders
Lindsey Elias | Feb 6, 2019
Help your heart stay in shape with these simple and proactive techniques You work in an industry where you regularly exert both your body...
Undertaking Clinical Trials in a Pre-Hospital Setting
Gordon Nevils | Feb 4, 2019
ZOLL SUMMIT Speaker Series As a supervisor of Education, Research and Community Programs for Peel Regional Paramedic Services, I provide...
EMS and Healthcare in 2019: A Glimpse into the Future
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jan 31, 2019
I hope everyone had a great holiday season and a positive start in this new year.
New Year New CEUs: Top 5 Educational Opportunities at SUMMIT 2019
Kelli Turner | Jan 29, 2019
“Learning is not attained by chance, it must be sought for with ardor and attended to with diligence.” – Abigail Adams Every year when we...
Leverage the Cloud for Better EMS Data Management
Ronnie Thomson | Jan 17, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything, their...
A quick guide to tracking and managing clinical data better in 2019
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jan 15, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything, their...
Level-up Your ePCR Data Collection and Implementation
Ben Barnett | Jan 8, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything, their...
2018 EMS in Review
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jan 1, 2019
(6 minute read) There is never a year that is more interesting than the last, at least from my perspective. Some things come to pass,...
2018 EMS Mobile App Round-up
Kelli Turner | Dec 27, 2018
It’s that time of year again when I sleuth around the internet and comb through user-reviews to compile the most useful smartphone apps for...
2018 EMS in Review
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Dec 19, 2018
(6 minute read) There is never a year that is more interesting than the last, at least from my perspective. Some things come to pass,...
Emergent Response, a Dangerous Epidemic
Bridget Yoder | Dec 13, 2018
Why Using Lights & Sirens Can Be Risky Business In one of our recent webinars, McGowan discussed the dangers of emergent response. When...
Behind the Scenes with a Beta Customer
Brittany Frater | Nov 27, 2018
CareMed gets in on the ground floor with ZOLL Billing Note: ZOLL Billing is now widely available in market. To learn more about getting...
Why Your EMS Agency Should Be Tracking Financial & Operational Metrics
Brittany Frater | Nov 20, 2018
It’s imperative that the industry begins to collect accurate data now, as it will be used to direct future reimbursement decisions. Are you...
The Most Important Metrics Your Agency Should Be Measuring
Brittany Frater | Nov 13, 2018
“Data is a great four-letter word, but operationalizing it or turning it into actionable intelligence is a key activity for any executive...
Webinar Recap: RescueNet ePCR 6.5—New Features!
Bridget Yoder | Nov 8, 2018
On October 22nd ZOLL released RescueNet ePCR 6.5. With a whole myriad of exciting new features to explore, we invited ZOLL Product Owner...
The Challenge of Counting Costs
Brittany Frater | Nov 1, 2018
In EMS, our reimbursement doesn’t cover our costs.
6 Reasons You Can’t Miss SUMMIT 2019
Kelli Turner | Oct 30, 2018
ZOLL SUMMIT is ZOLL’s largest educational event of the year that brings together hundreds of EMS and fire professionals from all over the...
Aviation Webinar Discusses Safety and Crew Resource Management
Bridget Yoder | Oct 11, 2018
A recent webinar featured experienced pilots Captain Dick Blanchet, Major Ben Blanchet, and Captain Chris Guerra as panelists as well as...
How to Provide 5-Star Patient Transport
Justin Eberly | Oct 9, 2018
Could your ambulance and paratransit customer service rival Uber? In a 2015 Jimmy Kimmel Live television skit, Kimmel compared an ambulance...
Hospital Patient Transfers with Optional Protocols!
Andrew Birnbaum | Oct 2, 2018
Patient Transfers are business. Serious business for all patients involved; transferring hospitals, transport service, agent and – the...
Is it more cost effective to outsource your EMS billing or do it in-house?
Maggie Adams, President, EMS Financial Services | Aug 21, 2018
Congrats to the Recipients of the 2018 ZOLL EMT Scholarship!
Terry Kehoe | Jul 12, 2018
We recently announced the 12 recipients of the 2018 ZOLL EMT Scholarship Program. Each year, we award medical education grants to...
What do Disney & EMS Software Have in Common? User Experience
Juli Duffer | Apr 5, 2018
Walt Disney was an early pioneer of what we now call user experience (UX). In 1966, he described his vision for what would be Walt Disney...
How to Successfully Navigate the EMS Landscape in 2018
Lindsay Alexander | Feb 6, 2018
During the month of January, the ZOLL Pulse Blog was focused on tips and tools to help your EMS or Fire agency succeed in 2018. Check out...
EMS & Healthcare in 2018: A Look into the Near Future
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Feb 1, 2018
In December, we took a look back at 2017 from an EMS and healthcare perspective. The new Trump administration, natural disasters, mass...
5 Ways to Prepare Your Agency for an Active Shooter
Will Dunn | Jan 11, 2018
I’m not an expert. No one is. However, I think we can look back at past active threat incidents and glean some insight from those agencies...
A Look Back at 2017 from an EMS & Healthcare Perspective
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Dec 21, 2017
As the year winds down, “look back” articles are popular. For some, it’s an opportunity to celebrate important accomplishments, for others,...
September Roundup: Leverage These Tips & Tools to Prepare for a Disaster in Your Community
Lindsay Alexander | Oct 3, 2017
EMS systems and providers are an integral component of each state’s emergency response system and are also a critical element of our...
NAEMT Report Examines EMS Preparedness & Training
Lindsay Alexander | Sep 28, 2017
Our communities expect EMS agencies to be ready to take care of patients 24/7 in the event of a man-made or natural disaster, which can...
EMS Mobile App Roundup – Check Out the Latest & Greatest
Kelli Turner | Aug 8, 2017
From using your cell phone to assist in proving quality CPR to locating the nearest AED or securely recording patient care information from...
A New Age of HIPAA Enforcement – What it Means for EMS
Ryan Stark, Esq., Managing Partner, PWW | Mar 23, 2017
In 2016, the Heath Insurance Portability and Accountability Act (HIPAA) police levied far more penalties than ever before, and government...
How Just Culture Impacts Compliance
Sally McCabe | Nov 30, 2016
When we speak about Just Culture in our industry, we usually talk about its impact on patient and provider safety. When we talk about...
Conformity: A Real Threat To A Just Culture
Sally McCabe | Oct 11, 2016
Just culture refers to a values-supportive model of shared accountability. It's a culture that holds organizations accountable for the...
Practice As You Play: Be Prepared for a MCI Event in Your Community
Con Olson | Sep 26, 2016
Emergency services changed greatly in the wake of the 9/11 attacks. Did we sustain the change? If you are from a metropolitan area, you...
I Remember, I Mourn & This Year I Dance
Sally McCabe | Sep 6, 2016
I wrote this post last year on the fourteenth anniversary of a day that I, like most New Yorkers, will never forget. Like many others, I...
Observations on EMS Differences - Socialized Care vs. Free Enterprise
Rob Lawrence | Aug 29, 2013
Secondary Care and the point we interface with them…the Emergency Department (ED) door… is a challenge. Having served my time in senior...
10 Things EMS Software Could Learn From Apple
Dr. Greg Mears, MD, Medical Director, ZOLL Data Systems | Jul 3, 2013
Each year, I try to attend the Apple World Wide Developer Conference. So why would an EMS physician jump into the middle of 5,000 software...
Community Outreach: A Call to Action for Emergency Medical Management
Larry Malloy | Feb 8, 2013
The movie “Dead Poets Society” was released in 1989. That was 24 years ago, and I can still remember those words. “Carpe diem…seize the...
