<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=293162&amp;fmt=gif">
ZOLL Pulse Blog: Find out about the latest insights for EMS, Fire, Hospital, and AR Optimization.
Request A Demo
Request a demo to see how ZOLL's solutions can help improve the clinical and operational performance of your business.

Pulse Blog From ZOLL Data Systems

Custom Reports Inform Your Quality Improvement Initiatives With Data-driven Insight
ZOLL Data Systems | Oct 19, 2021
(5 min read) If you learn to leverage the custom reports function for your ePCR system, you can stay focused on critical issues while...
Read More
Popular articles

What Radiology Practices Need To Know About the No Surprises Act

(3 min read) Large, unexpected medical bills are increasingly at the forefront of patients' minds. Surprise billing situations occur...
Read More >

COVID, Competition, and the Cloud Push the Industry Toward EMS 4.0

(6 min read) EMS 3.0 introduced the concept of transforming the industry from emergency response and transport providers into...
Read More >

Artificial Intelligence, Big Data, and the Potential Revenue Cycle Win for Ambulatory Surgery Centers

(2 min read) Data science made advances toward artificial intelligence (AI) for years, which encouraged scientists to believe the dream...
Read More >

The History of NEMSIS 3.5 and How a Data-driven Industry Saves More Lives

ZOLL Data Systems | Aug 17, 2021
The Evolution of NEMSIS, the National EMS Information System  (3 min read) The National Highway Traffic Safety Administration (NHTSA)...
Read More >

Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange

Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
Read More >

NEMT Market Disruption Spells Opportunity for Hospitals and EMS Agencies 

(6 min read) Non-emergency medical transport (NEMT) is a growing, multi-billion-dollar industry. According to Frost & Sullivan, the...
Read More >

5 Critical Medicare Updates Every EMS Agency Should Know

ZOLL Data Systems | Jun 30, 2021
(5 min read) For many years, EMS agencies and advocacy groups like the American Ambulance Associates (AAA) have been battling for...
Read More >

Understanding How to Get Paid by the Department of Veterans Affairs for Ambulance Transports

ZOLL Data Systems | Jun 24, 2021
(3 min read) Getting reimbursement for ambulance transport from the U.S. Department of Veterans Affairs (VA) can be challenging. For...
Read More >

Top 6 Tips for Optimizing EMS Reimbursement, Care Quality, and Staffing

ZOLL Data Systems | Jun 23, 2021
(4 min read) Technology is transforming how the healthcare industry manages revenue, reimbursements. Claims processing is central to any...
Read More >

Hold for Deductible: Why “Zero Day Billing” Is No Longer the Goal 

(3 min read) The lay of the land in EMS billing used to be “Zero Day Billing.” This meant that emergency medical service (EMS) agencies...
Read More >

How to Demystify Slow Revenue Capture, High Denials, and Too Many Write-offs

(6 min read) Billing for emergency medical services (EMS) is tricky in the best of circumstances. In emergent situations, patients may...
Read More >

2021 ZOLL® Pulse Award Winner Helps Tucson Agency Increase Payments by 12%

ZOLL Data Systems | May 27, 2021
(3 min read) The ZOLL Pulse Awards, first launched at the 2017 ZOLL Summit, recognizes professionals who improve operational...
Read More >

Hosted Computing Eases Orderly Transition to SaaS Solutions

(5 min read) There are many reasons that business applications are moving to the cloud, or Software as a Service (SaaS) model. One of...
Read More >

2021 ZOLL® Pulse Award Winner Helps Florida Agency Achieve Higher Levels of Operational Performance 

ZOLL Data Systems | May 21, 2021
(5 min read) The ZOLL Pulse Awards, first launched at the 2017 ZOLL Summit, recognizes professionals who improve operational...
Read More >

How To Humanize Data and Empower Every Position in Your EMS Organization

(6 min read) When was the last time you heard your field-level providers talking about unit hour utilization (UHU), time on task, and...
Read More >

Spring Cleaning for Your EMS Billing 

ZOLL Data Systems | May 14, 2021
(2 min read) The COVID-19 pandemic has made it more important than ever for EMS agency billers and managers to conduct their annual...
Read More >

Tools and Strategies to Improve Revenue and Reduce Administrative Burden 

ZOLL Data Systems | May 6, 2021
(2 min read) “One overarching thing I think that we are struggling with today as healthcare providers is payment uncertainty. We really...
Read More >

Are Your Key Performance Indicators Costing You Money? (Part 3)

Co-written by Scott A. Moore, Esq., Principal, Moore EMS Consulting LLC A Critical Look at How Common KPIs Are Being Used (or Misused)...
Read More >

Hospitals Can Improve Patient Outcomes by Using HL7 to Transform Collaboration With EMS

In the unfortunate event that you or a loved one is transported by ambulance to a hospital for emergency care, wouldn’t you want the...
Read More >

Stop Relying on the Patient for Accurate and Timely Payer Information 

(3 min read) When it comes to billing and revenue cycle management (RCM) services, as an industry, we have been doing the same things...
Read More >

Aggregating COVID-19 Data for a More Holistic View of the Pandemic

ZOLL Data Systems | Apr 20, 2021
(3 min read) In March 2021, Greg Howard, Director of National Interoperability Sales at ZOLL Medical Corporation, and Mario Sanchez, ...
Read More >

Why Healthcare Is Taking its Business to the Cloud

(7 min read) As consumers, where do you and your families interact with cloud-based software? For many consumers, it started with taxes.
Read More >

Healthcare Credit Checks Benefit Patients and Providers Alike — So What’s the Controversy?

(4 min read) When a patient checks in to see a new healthcare provider, there is the inevitable package of new patient paperwork. Along...
Read More >

5% of Your Self-pay Patients Likely Have Medicare Coverage

Gaps in demographic and insurance information are commonplace. Patients are often mislabeled as self-pay despite the presence of...
Read More >

Retroactively Discover, Verify, and Bill Medicaid Coverage for Hospital Encounters 

(2 min read) In 2019, almost 50% of all insured individuals were insured through employer sponsored plans. The COVID-19 pandemic caused ...
Read More >

Data Analysis Drives Better Decision Making and Increased Revenue

(5 min read) Hospitals, emergency medical services (EMS) agencies, and other healthcare providers need accurate, complete, and reliable...
Read More >

The Patient’s Financial Experience: Trends, Innovations, and Challenges

ZOLL Data Systems | Mar 11, 2021
Juli Forde, Director of Strategic Partnerships, AR Optimization at ZOLL® Data Systems partnered with Jonathan Wiik, Principal,...
Read More >

5 Timely EMS Billing Tips for Navigating 2021

(7 min read) Have you ever lost your glasses only to find them on top of your head? The habit of putting them there has become so...
Read More >

Are Your Key Performance Indicators Costing You Money? (Part 2)

Co-written by Scott A. Moore, Esq., Principal, Moore EMS Consulting LLC A Critical Look at How Common KPIs Are Being Used (or Misused)...
Read More >

Emotional Strain and Mental Health: Using ePCR Data to Transform the EMS Culture

Long shifts, low pay, and repeated, vicarious traumas are givens for paramedics and other EMS professionals. Enduring the physical and...
Read More >

Implement These Best Practices for Improving Comms Center Performance

(4 min read) Step into any dispatch communications center, and you’ll witness a familiar buzz of activity which, to the untrained eye,...
Read More >

How Emergency Medicine Physicians Can Increase Revenue in 2021 With Medicare PFS Cuts Looming

ZOLL Data Systems | Jan 21, 2021
In August 2020, the Centers for Medicare and Medicaid Services (CMS) released the proposed Medicare annual payment rule for 2021. This...
Read More >

Reducing Emergency Department Days Sales Outstanding (DSO) in 2021

ZOLL Data Systems | Jan 19, 2021
In 2020, emergency department volume reductions and an increase in uninsured patients have caused financial ripple effects through the...
Read More >

The Cash Pay Lie & Other Costly Realities

ZOLL Data Systems | Jan 15, 2021
In an effort to maintain or increase patient volume and reduce collections costs, physician groups increasingly are offering substantial...
Read More >

Participating in the ET3 Model? Here’s What You Need to Know About NEMSIS Reporting Requirements

ZOLL Data Systems | Dec 22, 2020
With thousands of Emergency Medical Services (EMS) agencies throughout the U.S., there are inevitably hundreds or even thousands of...
Read More >

How NEMSIS v3.5.0 Can Propel the EMS Industry Forward 

New National Data Reporting Elements for Improving Patient Care and Driving Evidence-based Progress in EMS’ Role in the Healthcare...
Read More >

Emergency Medicine is Facing the Imperfect Storm in 2021

The proposed Physician Fee Schedule (PFS) for 2021 increases reimbursement for office and outpatient E/M codes and thereby reduces the...
Read More >

Billing Medicare and Private Payers for Telehealth Visits: What to Expect Post-Public Health Emergency

ZOLL Data Systems | Dec 14, 2020
The American Medical Association (AMA) and many other organizations are actively advocating for continued support of telehealth...
Read More >

Are Your Key Performance Indicators Costing You Money? (Part 1)

Co-written by Scott A. Moore, Esq., Principal, Moore EMS Consulting LLC
Read More >

Using ePCR Bio-Surveillance and Geospatial Data to Improve EMS Operations

From COVID-19 hot spots to opioid overdoses, EMS agencies must evaluate community health data in new ways and more frequently than ever...
Read More >

Tips for EMS Agencies to Resolve Today's Patient-Pay Accounts

Everywhere I go, ambulance providers, billing companies, and billers ask, “Why do patients think that ambulance service is free?” Across...
Read More >

Data Sharing Myth: HIPAA Prevents Bi-directional Health Information Exchange

Misconceptions About HIPAA Have Created an Artificial Barrier to Bi-directional Data Sharing Between EMS and Hospitals
Read More >

What’s Next? More EMS Billing in the COVID Environment

ZOLL Data Systems | Nov 13, 2020
Like all other providers in the healthcare ecosystem, emergency medical services (EMS) agencies have been impacted in many ways by the...
Read More >

New Perspectives Call for New EMS Practices in 2021

Undoubtedly, things have changed as a result of COVID-19. What were once accepted practices are no longer sufficient. EMS agencies must...
Read More >

How to Boost Billing Performance and Patient Satisfaction

(6 min read) Today, healthcare providers are under increased pressure to ensure a positive patient journey - one that prioritizes the ...
Read More >

EMS Billing in the COVID-19 Environment

ZOLL Data Systems | Oct 13, 2020
(2 min read) In April 2020, the National Association of Emergency Medical Technicians (NAEMT) conducted a survey to assess the early...
Read More >

5 Simple Steps That Help You Avoid Costly Billing Mistakes, Improve Your Bottom Line, and Reduce Patient Anxiety

(7 min read) When providing healthcare services — whether that be in the pre-hospital (EMS) or traditional hospital setting — we are...
Read More >

Offering Patient-centric Payment Plans Increases Provider Collections by More than 11%

ZOLL Data Systems | Oct 6, 2020
(2 min read) Most healthcare providers report offering patient payment plans. The plans are popular; approximately half of consumers...
Read More >

Look Who’s Paying for Treatment without Transport

How Efforts at the State Level Are Blazing the Trail for Community Paramedicine Reimbursement
Read More >

COVID-19 Workforce Impacts and Data Collection: A Study in Collaboration

(8 min read) In early 2020, the concept of the novel coronavirus was nothing more than a whisper in New Jersey EMS agencies. It was...
Read More >

Interoperability Has Come a Long Way, but There Is Much to Be Done

(8 min read) 2020 has been an interesting year, and at the time of this writing, it’s only September. I am sure the word of the year...
Read More >

4 Questions About How the COVID-19 Medical Leave Impacts EMS Agencies

(6 min read) Without a doubt, COVID-19 has presented EMS agencies with multiple challenges that collectively are some of the most...
Read More >

How to Optimize Revenue Cycle Management Technology: Best Practices from the Experts

In a recent report by HIMSS Healthcare IT News, five healthcare revenue cycle technology experts offer perspectives on best practices...
Read More >

How to Verify Patient Eligibility Under the HRSA Uninsured COVID-19 Program

In early April, the U.S. Department of Health & Human Services (HHS) announced that a portion of the $100 billion CARES Act Provider...
Read More >

EMS Compliance Lessons from a $10M Medicare Ambulance Fraud Scheme

(4 min read) Several recent cases have shown that the Department of Health and Human Services’ Office of Inspector General (OIG) and the...
Read More >

Three Ways Every EMS Agency Should Be Leveraging ePCR Data

Your ePCR is a vast repository of data. So, what are you going to do with it?
Read More >

Leveraging Multiple Data Streams to Accelerate Reimbursement and Enable Agile Operations

(7 min read) Consider this scenario: a child enters the hospital emergency department with a broken collar bone, sustained while at...
Read More >

HFMA Webinar Recap: Mitigate the Impact of Volume Loss by Optimizing the AR You Have

Proven Best Practices and Solutions to Effectively Mine Past AR (5 min read) Amid COVID-19, hospitals and providers alike are struggling...
Read More >

Innovating Revenue Streams During COVID-19: Four Telehealth Best Practices

Written By: Juli Forde (3 min read) As healthcare providers continue to manage unprecedented challenges during the COVID-19 crisis,...
Read More >

How to Prevent Revenue Loss During COVID-19

Unanticipated situations like the COVID-19 crisis present significant revenue challenges for healthcare providers. The path forward can...
Read More >

3 Reasons Cloud-Based Solutions Make Good Sense for Fire & EMS

Brian Bleile | Apr 9, 2020
Data security is on everyone’s mind in this age of cyber criminals, malware, and ransomware. Nowhere is this truer than in the...
Read More >

4 Tips for Maximizing Billing During the COVID-19 Pandemic

(3 min read) Using your software tools to maximize billing efforts during these difficult times may not be top of mind right now, but I...
Read More >

COVID-19 Patient Documentation to Improve Outcomes and Protect EMS Crews

Chad Hurka | Mar 13, 2020
With COVID-19 cases on the rise, first responders must address a new set of concerns relating to patient care and crew safety. The CDC...
Read More >

Three Metrics Guiding Progressive Change within EMS

A look at where we’ve used data in the past and how we’re using it now to improve performance in the prehospital and in-hospital...
Read More >

Three Ways for Billing Departments to Handle Financial Hardships

Written by: Maggie Adams (3 min read) Self-pay accounts are an ongoing frustration for billing departments. The best billing system...
Read More >

Five EMS Technology Improvements that Will Shape the Next Ten Years

“The only constant is change,” paraphrasing the ancient Greek philosopher, Heraclitus. In the world of technological and engineering...
Read More >

Medicare Beneficiary Identifiers Accelerate Claim Payment

Kelli Turner | Feb 11, 2020
(4 min read) On January 1, 2020, the Centers for Medicare and Medicaid Services (CMS) made the formal shift to the use of Medicare...
Read More >

Being Paid vs. Being Paid Correctly: The Difference Can Be Costly

Daniel Pedersen | Feb 5, 2020
(4 min read) It’s no secret that being paid for the service you provide is the goal for most ambulance systems. After all, reimbursement...
Read More >

5 Blogs from SUMMIT 2019 Speakers to Help Get You Pumped for SUMMIT 2020

Bridget Yoder | Jan 29, 2020
(3 min read) We had a fantastic lineup of speakers at SUMMIT 2019. While we get ready to announce our speakers for 2020, we wanted to...
Read More >

The Never Quite Forgotten Compliance Risk

(6 min read) Medicare usually pays the largest portion of ambulance claims. But when viewing medical transportation - ambulance combined...
Read More >

ROI from CQI

(4 min read) CQI involves more than just checking reports to make sure that the “red” went away, it’s a continuous process focusing on...
Read More >

Time Check on Your Company's Best Practices

(4 min read) As we head into 2020, it is a good time to get a check-up. I’m not talking about a trip to your doctor, I’m suggesting a...
Read More >

Spotlight on SUMMIT 2020’s Keynote Lineup

Bonnie Doyle | Jan 7, 2020
ZOLL is excited to announce our keynote speaker lineup for SUMMIT 2020! The three-day event, scheduled for June 9-11 at the Sheraton in...
Read More >

6 Simple Cybersecurity Tips for EMS Agencies

(2 min read) EMS agencies are very attractive targets for cybercriminals.  But, there are easy steps you can take to better protect your...
Read More >

Mobile “Interoperable” Healthcare: An Alternative Definition to “MIH”

We’re used to hearing about ‘interoperability’ in terms of communications, but how about its use in information exchange?
Read More >

Response Times: We Did it to Ourselves (And Now We Need to Change It)!

What response times can tell us (if we gather the data accurately) (5 min read) Nine minutes or less, 90% of the time – or whatever...
Read More >

Achieving Revenue (Tri)Cycle; Not (Uni)Cycle

Daniel Pedersen | Nov 6, 2019
(3 min read) When people hear the phrase “revenue cycle,” words like "billing," "collections," and "payment" typically come to mind....
Read More >

Accounts Receivable (A/R) Management: Working With Patients & Third-Party Payers

(7 min read) The most common question I get is, “why does our A/R keep growing?” Problems with unpaid claims, denied services, and...
Read More >

Train Your New Gal (and Old Guy) on Documentation

(5 Min Read) Let's face it, a one hour of discussion about threatening lawsuits or a courtroom credibility shredding during someone's...
Read More >

5 Ways to Empower Millennials in the EMS Workforce

Rabecca Sembrat | Oct 22, 2019
(6 min read) Co-Written by Logan Sullivan and Rabecca Sembrat We continue to see research showing that Millennials are the most ...
Read More >

How Using Dispatch Protocols Can Avoid Revenue Loss and Compliance Risk

Amanda Stark | Oct 16, 2019
(4 min read) Dispatch is an area that seems to generate a lot of misunderstandings and confusion, especially as it relates to Medicare...
Read More >

Using Audit Results and Your Data to Improve Compliance

Amanda Stark | Oct 9, 2019
Audits sometimes get the reputation of being a bad thing or a dirty word.  But an audit, whether you’re doing it yourself, hiring...
Read More >

EMS and Fire: Unique Challenges and Solutions

Brittany Frater | Sep 25, 2019
How Chris Davison of Tucson Fire tackles challenges and optimizes for efficiency (6 min read) Chris Davison has been the Ambulance...
Read More >

Risk Management: Beyond ‘Checking the Box’

Justin Eberly | Aug 29, 2019
(4 min read) EMS workers carry heavy responsibility time and time again—on a daily basis. Every mile of ambulance operations, their eyes...
Read More >

The EMS Provider Wellness Puzzle

Mark Bober | Aug 14, 2019
Fitting the pieces together for an overall picture of health (7 min read) Over the past few years, the focus of EMS research, best...
Read More >

Automate these processes to save yourself time in EMS

Reggie Yancey | Jul 30, 2019
(4 min read) He fires the flaming arrow into the void of darkness inside the cave before him. Hercules was not generally considered a...
Read More >

ePCR Can Make or Break You

(4 min read) At this year’s ZOLL Summit conference, I presented a session on the pros and cons of e-pcr systems. This session covered...
Read More >

Lessons from EMS HIPAA Audits: 5 Violations We See at (Almost) Every Agency

(5 min read) Our firm has been doing on-site HIPAA audits for over 15 years now and one of the most popular questions we get is: “What...
Read More >

Changing EMS Leadership into Lionship

Roger Smith | Jul 18, 2019
(6 min read) Take a moment and reflect on two very fundamental questions you should ask yourself as a leader in EMS.  First, why did you...
Read More >

Defining and enforcing accountability in EMS

Chris Cebollero | Jul 16, 2019
(6 min read) A few months back I was assisting an organization in their efforts to increase employee engagement and satisfaction. A...
Read More >

10 Strategies to Avoid Budget-Busting Fines Related to Business Associate Agreements

Rachel Haczewski | Jul 10, 2019
(4 min read) Got room in your budget to pay off a $750,000 settlement simply for not having an up-to-date Business Associate Agreement...
Read More >

Re-framing Airway Management

Joshua Ishmael | Jul 8, 2019
(6 min read) As pre-hospital providers airway management (basic or advanced) should be our bread and butter.  After all, our lives and...
Read More >

NFORS: Using Technology to Document Firefighter Exposure to Carcinogens and IDLH Conditions

Chad Hurka | Jul 5, 2019
(4 min read) Firefighters’ concerns have changed rapidly over the past decade. We have always been focused on our personal readiness and...
Read More >

Will After-Market Alterations Leave You Feeling Sheepish?

Justin Eberly | Jul 2, 2019
(3 min read) The sheep-skin strap covers may “look cute and seem soft”, but a Georgia mother now cautions the use of aftermarket...
Read More >

5 Ways to be “Better Than Yesterday”

Robert Piparo | Jun 26, 2019
(3 min read) EMS is an evolving profession. We are constantly changing our practices and procedures to meet the demands of an...
Read More >

Can CISD Heal a Culture?

Cory Oaks | Jun 24, 2019
(5 min read) There is no debating the fact that responder PTSD and suicide has become an epidemic. It seems we cannot visit any of the...
Read More >

I’ll Sleep When I’m Dead: Sleep Loss and Fatigue in EMS

Amy Eisenhauer | Jun 20, 2019
(4 min read) When I was a new EMT all I wanted to do was work on the ambulance answering calls with my friends. So much so that I had...
Read More >

Using ZOLL X-series, Case Review and Sidewalk CPR to double ROSC rates

Brittany Frater | Jun 18, 2019
(5 min read) After attending King County Resuscitation Academy, Cosumnes Fire started to use the data provided by the ZOLL X series and...
Read More >

Expert Data Analysis & Reporting Improved Operational Performance and Patient Care

Brittany Frater | Jun 14, 2019
(4 min read) Steve Myers has been with Mobile Medical Reponse (MMR) for 23 years. He’s the resident Crystal Reports expert in the...
Read More >

MISSION: INTEROPERABILITY: PART 2

Nick Sortin | Jun 12, 2019
(4 min read) Part 2. If you missed Part 1, you can read it here.
Read More >

Award-winning Cardiac Arrest Resuscitation Program: “Race to the Top”

Brittany Frater | Jun 10, 2019
(5 min read) Lauren Emanuelson has been with Advanced Medical Transport for 10 years. She manages the “Race to the Top” Program, focused...
Read More >

Superior Revenue Recapture, Streamlined Processes and Innovative Problem-Solving

Brittany Frater | Jun 7, 2019
(3 min read) Julie Mickow has been with the Mayo Clinic for 22 years. In her time there, she has held every role in the revenue stream...
Read More >

Do Your Own Internal Audit to Avoid External Review (and Reduce Denials)

(5 min read) Lately it feels like ambulance providers are getting yelled at from Medicare and the OIG at every turn – “Medicare Paid...
Read More >

Improving Clinical Care, Operational Efficiency and Saving Lives with Data

Brittany Frater | Jun 3, 2019
(4 min read) Mark Weade has been with the Upper Arlington Fire Division for 10 years. He has made great strides in analyzing their EMS...
Read More >

Implementing a Single Source Solution to Support Growth, Clinical Care and Disaster Response

Brittany Frater | May 31, 2019
(3 min read) Corey Martin has been with MedTrust for 3 years. As Director of Innovative Practices, Corey went the extra mile in...
Read More >

MISSION: INTEROPERABILITY:  PART 1

Nick Sortin | May 29, 2019
(5 min read) What if I were to tell you there is a pill you can prescribe to prevent death related to sudden cardiac and stroke?
Read More >

Improved Targeted Care for High-Volume Users while Decreasing Ambulance Transports

Brittany Frater | May 27, 2019
(3 min read) Together, Erich Scheunemann and Michael Riley, who both work for the Anchorage Fire Department, achieved impressive results...
Read More >

Designing innovative ways to improve operations, streamline processes and deliver a higher level of care

Brittany Frater | May 23, 2019
(3 min read) Robert Morgan has been with Lifeguard Ambulance for 9 years, providing strong leadership in overall operations. Lifeguard...
Read More >

Stabilizing and Increasing Cashflows to Meet Financial and Operational Objectives

Brittany Frater | May 21, 2019
(3 min read) Jeff Greenway has been with Thorne Ambulance Service for 7 years. He has been instrumental in their implementation and...
Read More >

ZOLL Pulse Awards 2019: Celebrating our Exceptional EMS Practitioners

Brittany Frater | May 17, 2019
Another successful SUMMIT on the books! As we reflect on the events of the last week, once again the team at ZOLL would like to...
Read More >

First Responders: At the Forefront of Disaster & PTSD

Lindsey Elias | May 15, 2019
Recognize Post-Traumatic Stress Disorder signs and symptoms to better protect your crew members (5 min read) If you’ve missed the...
Read More >

How Health Care Fits into the Internet of Things

Ronnie Thomson | May 1, 2019
What is the Internet of things? For starters, the “Internet of things” represents the fact that everything you own can (and will...
Read More >

Prevent Fire & EMS burnout with 3 key tactics

Lindsey Elias | Apr 24, 2019
How to better recognize personnel burnout symptoms and proactively protect your crew against them (6 min read) Emergency responders face...
Read More >

In-Premise or Cloud Software for EMS

Corissa Bowman | Apr 19, 2019
(8 min read)  Vendors are quick to tell you that cloud-based applications that provide Software-as-a-Service (SaaS) products are faster...
Read More >

Staying Fit for Duty in EMS

James Boomhower | Apr 17, 2019
ZOLL SUMMIT Speaker Series As a profession, we are in a crisis. A first responder commits suicide every 4 days in the United States....
Read More >

5 Reasons We Need to Talk about PTSD in EMS & Fire

Jim Marshall | Apr 11, 2019
A recent study by EMS1 found that provider mental health was ranked as the most significant issue facing EMS by 52-67% of respondents in...
Read More >

Behind the Scenes with Anthony Guerne

Anthony Guerne | Apr 9, 2019
ZOLL SUMMIT Speaker Series PTSD Panel Discussion - A View From Different Perspectives
Read More >

ZOLL SUMMIT Keynote Speaker Series: Behind the Scenes with Jim Marshall

Jim Marshall | Apr 4, 2019
A Trauma Therapist’s Life-Saving & Ridiculously Hopeful Perspective for EMS Pros Jim Marshall is widely regarded as the 911 industry's...
Read More >

5 Obstacles to EMS and Hospital Interoperability

Rob Humphreys | Apr 2, 2019
As we’ve discussed in earlier posts (What Does Integration into the Healthcare System Look Like for EMS?) realizing the Triple Aim goals...
Read More >

New Rules:  How Will the New CMS/ONC Interoperability Rules Impact EMS?

There is a federal agency that promotes, monitors, and maintains the implementation of electronic health records within the US.  It is...
Read More >

Delivering good medicine in bad places: Starting Canada’s first PHARM Service

Miles Randall | Mar 21, 2019
ZOLL SUMMIT Speaker Series She was 24-years-old, in hypothermic cardiac arrest with immediate bystander CPR. But no ambulance was...
Read More >

Finding the Right Revenue Cycle Management Vendor

Brittany Frater | Mar 18, 2019
Capturing, managing and collecting revenue is a fundamental aspect of being in business, even if your business is to serve the public....
Read More >

The Emergency Triage, Treat, and Transport Model (ET3)

CMMI’s new pilot program ushers Medicare into the 21st Century “When you only get paid if you take people to the hospital, guess what...
Read More >

Is Your Leadership Style Enhancing Team Spirit?

Dr. Susan O'Malley | Mar 12, 2019
ZOLL SUMMIT Speaker Series Anyone who has ever worked shift work knows that some shifts are better than others. Many times, the...
Read More >

The Key Skill Missing in EMS A-B-C Techniques

Sean E. Mahar | Mar 7, 2019
Whether you use A-B-C or C-A-B (2010 proposed AHA Guidelines for adult BLS), the outstanding technical skills of first responders (EMTs,...
Read More >

Prescription CPR

Dr. Joseph Sabato | Mar 5, 2019
ZOLL SUMMIT Speaker Series Advanced Cardiac Life Support was first published by the American Heart Association in 1974. Despite 45 years...
Read More >

EMS and Hospital Collaboration

Joshua Ishmael | Mar 1, 2019
ZOLL SUMMIT Speaker Series   Question: As an EMS professional how would you rate the transition of care and flow of information from the...
Read More >

Resuscitate Your EMS Billing Office

Chris Davison | Feb 27, 2019
Are You Overlooking the Human Aspects of Your Billing Office? In EMS, we are all acutely aware of the compliance risks our industry...
Read More >

Improving Advanced Cardiac Life Support in EMS

John Michael | Feb 21, 2019
ZOLL SUMMIT Speaker Series It all starts with questioning yourself. Our first challenge: identifying what really has an impact on the...
Read More >

Improving EMS Documentation Outcomes

Elizabeth L. Angeli | Feb 19, 2019
ZOLL SUMMIT Speaker Series Think of the phrase “EMS documentation.” What comes to mind?
Read More >

Listen to Your Heart: Improving ROSC Rates in EMS

Theo Gonzales | Feb 14, 2019
Stories of Survival, Inspiration and Innovation for Heart Month In the past year, ZOLL has hosted several “Outcomes Academy Bootcamps”...
Read More >

A beginner’s guide to using EMS data to measure performance

Sean Kukauskas | Feb 12, 2019
ZOLL SUMMIT Speaker Series Let’s put it right out there…data is everywhere! Business and professionals across the globe have gone data...
Read More >

It’s Heart Month: Top-Level Heart Health Tips for Emergency Responders

Lindsey Elias | Feb 6, 2019
Help your heart stay in shape with these simple and proactive techniques You work in an industry where you regularly exert both your...
Read More >

Undertaking Clinical Trials in a Pre-Hospital Setting

Gordon Nevils | Feb 4, 2019
ZOLL SUMMIT Speaker Series As a supervisor of Education, Research and Community Programs for Peel Regional Paramedic Services, I provide...
Read More >

EMS and Healthcare in 2019: A Glimpse into the Future

I hope everyone had a great holiday season and a positive start in this new year.
Read More >

New Year New CEUs: Top 5 Educational Opportunities at SUMMIT 2019

Kelli Turner | Jan 29, 2019
“Learning is not attained by chance, it must be sought for with ardor and attended to with diligence.”  – Abigail Adams Every year when...
Read More >

Community Paramedicine in 2019: Design, Sustainability, and the Future

Brian Randall | Jan 24, 2019
ZOLL SUMMIT Speaker Series Community Paramedicine. It is a concept/model we have been hearing about for years, and it is one of the top...
Read More >

EMS Narratives: Telling the story for others to read

Documentation It’s arguably one of the least desirable aspects of being an EMS provider (at least in the eyes of many). It’s also one of...
Read More >

Leverage the Cloud for Better EMS Data Management

Ronnie Thomson | Jan 17, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything,...
Read More >

A quick guide to tracking and managing clinical data better in 2019

Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything,...
Read More >

Collecting, Analyzing and Implementing EMS Billing KPI Data

Renee Collier | Jan 10, 2019
Tracking Metrics in Billing Agencies Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked...
Read More >

Level-up Your ePCR Data Collection and Implementation

Ben Barnett | Jan 8, 2019
Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what, if anything,...
Read More >

EMS Dispatch Data: Why measure it and how to do it better in 2019

(4 minute read) Earlier this year, ZOLL hosted a webinar on Operationalizing Data. After the webinar, we asked attendees to share what,...
Read More >

2018 EMS in Review

(6 minute read) There is never a year that is more interesting than the last, at least from my perspective. Some things come to pass,...
Read More >

2018 EMS Mobile App Round-up

Kelli Turner | Dec 27, 2018
It’s that time of year again when I sleuth around the internet and comb through user-reviews to compile the most useful smartphone apps...
Read More >

2018 EMS in Review

(6 minute read) There is never a year that is more interesting than the last, at least from my perspective. Some things come to pass,...
Read More >

Emergent Response, a Dangerous Epidemic

Bridget Yoder | Dec 13, 2018
Why Using Lights & Sirens Can Be Risky Business David McGowan, ASHM, has more than 35 years of experience in EMS serving as a clinician...
Read More >

ZOLL SUMMIT Keynote Speaker Series: Behind the Scenes with Jan Rader

Kelli Turner | Dec 11, 2018
ZOLL SUMMIT Keynote Speaker Series: Behind the Scenes with Jan Rader “Fire chief Jan Rader has spent her career running toward fires and...
Read More >

ZOLL SUMMIT Keynote Speaker Series: Behind the Scenes with Matt Havens

Brittany Frater | Dec 6, 2018
Stop Acting Your Age! a Unique Keynote on Generational Leadership If you’ve listened to discussions about generational issues at work,...
Read More >

HIPAA, Privacy, and You - Understanding The Protection of Patient Data

Tim Mullahy | Dec 4, 2018
Whether you’re a healthcare provider or simply work with them, you have an obligation to protect the information of your patients - and...
Read More >

5 Guidelines for Fatigue Risk Management

Bridget Yoder | Nov 29, 2018
During a recent ZOLL webinar on EMS fatigue, the audience was asked whether fatigue was a problem in their organization. An astounding ...
Read More >

Behind the Scenes with a Beta Customer

Brittany Frater | Nov 27, 2018
CareMed gets in on the ground floor with ZOLL Billing Note: ZOLL Billing is now widely available in market. To learn more about getting...
Read More >

Why Your EMS Agency Should Be Tracking Financial & Operational Metrics

Brittany Frater | Nov 20, 2018
It’s imperative that the industry begins to collect accurate data now, as it will be used to direct future reimbursement decisions. Are...
Read More >

Emergency Response Travel Safety

Jerome Ozog | Nov 15, 2018
Important Initiatives for Traveling Emergency Responders by Jerome Ozog, Glatfelter Program Managers & ETC Education Specialist
Read More >

The Most Important Metrics Your Agency Should Be Measuring

Brittany Frater | Nov 13, 2018
“Data is a great four-letter word, but operationalizing it or turning it into actionable intelligence is a key activity for any...
Read More >

Webinar Recap: RescueNet ePCR 6.5—New Features!

Bridget Yoder | Nov 8, 2018
On October 22nd ZOLL released RescueNet ePCR 6.5. With a whole myriad of exciting new features to explore, we invited ZOLL Product Owner...
Read More >

Webinar Recap: After 1 Year with Billing Pro, Payments Are Up 116%

Bridget Yoder | Nov 6, 2018
In a recent webinar Ryan Thorne, owner and CEO of Thorne Ambulance Services, discussed the success his company experienced after...
Read More >

The Challenge of Counting Costs

Brittany Frater | Nov 1, 2018
  In EMS, our reimbursement doesn’t cover our costs.
Read More >

6 Reasons You Can’t Miss SUMMIT 2019

Kelli Turner | Oct 30, 2018
ZOLL SUMMIT is ZOLL’s largest educational event of the year that brings together hundreds of EMS and fire professionals from all over...
Read More >

Aviation Webinar Discusses Safety and Crew Resource Management

Bridget Yoder | Oct 11, 2018
A recent webinar featured experienced pilots Captain Dick Blanchet, Major Ben Blanchet, and Captain Chris Guerra as panelists as well as...
Read More >

How to Provide 5-Star Patient Transport

Justin Eberly | Oct 9, 2018
Could your ambulance and paratransit customer service rival Uber? In a 2015 Jimmy Kimmel Live television skit, Kimmel compared an...
Read More >

Ambulance Billing for Small and Medium Services – Outsource or Keep In-House?

Bridget Yoder | Oct 4, 2018
Maggie Adams, president of EMS financial services recently presented a webinar on the topic of ambulance billing—is it better to keep...
Read More >

Hospital Patient Transfers with Optional Protocols!

Andrew Birnbaum | Oct 2, 2018
Patient Transfers are business. Serious business for all patients involved; transferring hospitals, transport service, agent and – the...
Read More >

EMS Operations, Documentation & Billing

It's all about the numbers Welcome to 2018, a year of numbers that will influence operations, billing, documentation and compliance....
Read More >

Advancing the Continuum of Care

Mark Bober | Sep 25, 2018
The Time to Become Step 1 in Your Community’s Continuum of Care is Now Too often in our pursuit of a “smart system” on which to base our...
Read More >

The Importance of Documentation Compliance

What is the quickest way to get EMTs and paramedics to roll their eyes? Tell them how important their documentation is to reimbursement,...
Read More >

The 7 Deadly Sins of EMS Billing

In September 2015, the Department of Health and Human Services Office of the Inspector General (OIG) issued a report, “Inappropriate...
Read More >

3 Ways to Improve Your EMS Billing Management

Today we discuss the many small steps ambulance providers can take to improve operations and get paid for transports. Actions in...
Read More >

Operational Dashboards: Using Your EMS Data to Improve Operations

Rob Humphreys | Sep 6, 2018
Last month, we shared six dashboards to improve clinical outcomes. This month, as we focus on operational efficiency, we delve into how...
Read More >

Auditing Ambulance Claims

Why, How, and When During recent client audits, we found an insurer who had underpaid two clients. Naturally, the clients were thrilled...
Read More >

Four Free eLearning Courses on Ambulance Safety

Lindsay Alexander | Aug 30, 2018
Is ambulance safety a concern or focal point in your organization? We fully support that! ZOLL is committed to improving ambulance...
Read More >

Why Do Ambulance Claims Get Denied

Steve Johnson | Aug 23, 2018
Paint a Complete Patient Story to Eliminate Denied Claims Your crews’ patient care reports (PCRs) should clearly and consistently...
Read More >

Choosing the Right System: EMS Platforms, Operations, Software

EMS is at a pivotal and impactful time period in its historical timeline. It used to be, the tones go off…you respond to the call…you...
Read More >

How to Keep Your EMS Agency HIPAA Compliant

In 2016, the Heath Insurance Portability and Accountability Act (HIPAA) police levied far more penalties than ever before, and...
Read More >

7 Questionable EMS Billing Practices to Avoid

In September 2015, the Department of Health and Human Services Office of the Inspector General (OIG) issued a report, “Inappropriate...
Read More >

5 Steps to Finding the Right EMS Billing Software Provider

Renee Collier | Aug 7, 2018
Are you in the process of bringing your EMS billing in house? Unless you plan on billing manually, the selection of your software...
Read More >

Not in My Backyard: When Mass Casualty Hits Close to Home

Justin Eberly | Aug 2, 2018
Practicing better preparedness for life’s unthinkable events Most people go to great lengths to avoid anything that might negatively...
Read More >

Why is EMS Documentation the Dreaded Part of the Job?

Adam Thompson | Aug 2, 2018
You’re at your station, just getting ready to sit down on the recliner and kick your feet up when the tones drop “Medic 4, respond to a...
Read More >

July Roundup: The Integration of EMS into Healthcare for Better Patient Outcomes

Lindsay Alexander | Jul 31, 2018
True integration and interoperability requires coordination and communication between EMS and its healthcare systems. The following is a...
Read More >

Want to Get Paid? Ensure Field Crews Complete Compliant Trip Reports

What is the quickest way to get EMTs and paramedics to roll their eyes? Tell them how important their documentation is to reimbursement,...
Read More >

Track These 7 KPIs to Improve EMS Billing Efficiency

Renee Collier | Jul 24, 2018
As an ambulance billing department, it’s important that you identify key performance indicators (KPIs) to evaluate agency performance...
Read More >

How to Use ePCR Data to Build Relationships with Hospital Partners

Kevin Crocker | Jul 19, 2018
EMS is driven to respond to patients in need regardless of where they are in your community. One of the big challenges is dealing with...
Read More >

Change How You Communicate with Hospitals & Healthcare Providers

One of the most significant and dangerous gaps in patient care is between EMS providers and emergency departments. The antiquated...
Read More >

Congrats to the Recipients of the 2018 ZOLL EMT Scholarship!

Terry Kehoe | Jul 12, 2018
We recently announced the 12 recipients of the 2018 ZOLL EMT Scholarship Program. Each year, we award medical education grants to...
Read More >